New Penn Motor Express Reviews | Glassdoor

New Penn Motor Express Reviews

Updated November 29, 2018
66 reviews

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2.9
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Approve of CEO
New Penn Motor Express President Howard Moshier
Howard Moshier
12 Ratings

Employee Reviews

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Pros
  • "Good pay, some co-workers were very nice" (in 5 reviews)

  • "Lots of good people, hourly employees" (in 3 reviews)

Cons
  • "If you want low pay, a hostile work environment, long hours and constant criticism, this is a great place to work" (in 5 reviews)

  • "Very low morale, probably due to the low pay and absence of motivation or ability to move forward in the company" (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Best people and Caring Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager - Sales Operations and Training
    Current Employee - Manager - Sales Operations and Training
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New Penn Motor Express full-time (More than a year)

    Pros

    Best group of people I have ever worked with at any company. Caring and genuine. It makes work enjoyable.

    Cons

    Logistics is a tough environment! There are no easy jobs in logistics. It's an industry with lots of issues to resolve. This is no different here.

    Advice to Management

    Keep moving forward, with improved processes and connection in the workplace.

    New Penn Motor Express Response

    Sep 10, 2018 – Account Manager

    Thank you for taking the time to provide New Penn with a review. We always appreciate hearing from our team members. New Penn firmly believes that we have the best employees in the industry and... More


  2. "Getting Better. Great Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at New Penn Motor Express full-time (More than a year)

    Pros

    The company is refocused on improving the culture and work experience.

    Cons

    A lot to do but that’s what makes the day go faster.

    Advice to Management

    Continue to review staffing and keep up the work on improving the teamwork

  3. "Great work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lebanon, PA
    Current Employee - Anonymous Employee in Lebanon, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New Penn Motor Express full-time (Less than a year)

    Pros

    Great team to work for in the corporate office. Everyone gets along and wants to be at work. I haven't felt stressed or worried about work since I started this job.

    Cons

    I have not dealt with any downsides while working here, I've only enjoyed coming to work each day.

    Advice to Management

    Keep trusting your team and letting them do the work. Keep the positive culture.


  4. "Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver in Pittsburgh, PA
    Current Employee - Driver in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at New Penn Motor Express full-time (Less than a year)

    Pros

    You can come to work whenever you want. Very flexible.

    Cons

    Low pay. No retirement plan. Management treats you horribly. Poor morale. Did I say very low pay? No one answers phones when I need help from dispatch. Short staffed in office and drivers. Not one supervisor ever talks about safety here.

    Advice to Management

    Change every con

    New Penn Motor Express Response

    Oct 31, 2018 – Account Manager

    Thank you for taking the time to provide New Penn with a review. While we are troubled by the content of your feedback, we do appreciate your candor. That said, we would like to speak to you directly... More


  5. Helpful (1)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Pittsburgh, PA
    Former Employee - Account Executive in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at New Penn Motor Express full-time (More than a year)

    Pros

    Pay is average for the regional LTL industry

    Company Credit Card

    Expected to entertain, go out with customers

    Cons

    Northeast market is flooded with bottom dollar carriers

    Selling value in service is tough, especially when that service is not any good

    Empty promises from sales directors

    Pushes the veterans out the door

    Company is reactive not proactive

    Drivers are union, constantly complaining about something...

    Not all terminals offer the same levels of service

    Advice to Management

    Invest in quality people. Ensure your GOOD terminal employees are well compensated, dont work operations guys to the bone.

    New Penn Motor Express Response

    Sep 14, 2018 – Account Manager

    Thank you for taking the time to provide New Penn with a review. We always appreciate hearing from current and former team members. While we can’t speak to your specific experience in much detail, we... More


  6. "Not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Driver in Rochester, NY
    Current Employee - Delivery Driver in Rochester, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at New Penn Motor Express full-time (More than 10 years)

    Pros

    Complete health care coveage

    Cons

    Reduced pay , Numbers oriented, not custmer friendly

    Advice to Management

    Pay more attention to customers needs. Not numbers

    New Penn Motor Express Response

    Jul 5, 2018 – Account Manager

    Thank you for taking the time to provide New Penn with a review. We value candid feedback from our employees and encourage an open dialogue. New Penn takes special pride in providing the team with a... More


  7. "Continue fixing new penn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plantsville, CT
    Current Employee - Anonymous Employee in Plantsville, CT
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at New Penn Motor Express full-time (More than a year)

    Pros

    There is an approvement in management.

    Cons

    Difficult to work with employees. Many give attitudes. A lot of favoritism. No support. Not much core values being seen.

    Advice to Management

    Recongonize employees. Stop with favoritism.

  8. "Loved Working at New Penn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiting Coordinator in Lebanon, PA
    Former Employee - Recruiting Coordinator in Lebanon, PA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at New Penn Motor Express full-time (Less than a year)

    Pros

    Working at New Penn was a wonderful experience. Although there was a lot of change in the company in the time that I was employed, I found the challenge of adapting to new things very rewarding. In my role, I was able to meet and interact with employees in all locations and at various levels. I have to say that there were some exceptional people I had the pleasure of meeting along the way. Benefits were very good, too. In my specific department, I had a very supportive boss who allowed a lot of empowerment within the organization.

    Cons

    Gossip in the corporate office and HR department was very uncomfortable for me. Also, some employees with low morale were a bit discouraging.

    Advice to Management

    Bring in more people with positive attitudes to develop a more desirable company culture, constantly strive for improvements in training procedures, and develop a more professional process for HR related issues.

    New Penn Motor Express Response

    Apr 30, 2018 – Director - Human Resources

    Thank you for taking the time to provide us with your feedback. We are happy to hear that working at New Penn has been a positive experience for you. We certainly appreciate your efforts. While... More


  9. "Mechanic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mechanic in Billerica, MA
    Current Employee - Mechanic in Billerica, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at New Penn Motor Express full-time (More than 10 years)

    Pros

    Can’t beat the benefit package

    Cons

    Pay reduction, no training and not enough help

    Advice to Management

    Put us back to full rate and pension, provide more training for new equipment


  10. Helpful (4)

    "Operations Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Camp Hill, PA
    Current Employee - Operations Supervisor in Camp Hill, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at New Penn Motor Express full-time (Less than a year)

    Pros

    Not too many pros to working here

    Cons

    Poor communication from senior management, racial discrimination. Threats and intimidation from senior management constantly about termination. Poor attitudes and disgruntled front line management. Dock workers all working extended hours consistently because of poor senior management decisions. Lack of training on old antiquated computer systems. Hiring of personnel with known discrimination complaints filed against them. Berating of employees by senior management. Overall a terrible place to work, long hours for both front line supervisors and dock workers. No communication from senior management on a professional level. All communication handled thru secret channels. No concerns, I’ll be certainly terminated for some various reasons soon anyways. The training is non existent and poor as well.

    Advice to Management

    Start at the top in the central Pa facility. Everyone knows that place is being run into the ground and the leadership or lack thereof is the reason. I’m sure you won’t do anything anyway but support senior management there even though they are completely incompetent. I’ve retained an attorney just in case for my claim of discrimination with labor relations.

    New Penn Motor Express Response

    Apr 19, 2018 – Manager, Marketing

    Thank you for taking the time to reach out to us. We take reviews like this very seriously. New Penn does not tolerate any type of discrimination or harassment in the workplace. Your comments are... More