KEY NOT FOUND: coverImgAlt
Logo

New York Life

Engaged Employer

New York Life

Add a Review

New York Life Reviews

Updated Aug 11, 2022

Verify your email to use filters. Having problems? Resend email
Found 3,930 of over 5K reviews
3.8
66% Recommend to a Friend
New York Life CEO Craig DeSanto
89% Approve of CEO

Found 3,912 of over 5K reviews

3.8
66%
Recommend to a Friend
89%
Approve of CEO
New York Life CEO Craig DeSanto
Craig DeSanto
71 Ratings

What people are saying about New York Life

Join the conversation on
Join the conversation on

Top Review Highlights by Sentiment

Pros
Cons
  • "Captive agent and since this is a commission only position you can get into financial difficulties if you are having a bad month production(in 223 reviews)
  • "no salary and they do not pay when you are part(in 185 reviews)
  • "Training, revolving door, and poor management.(in 134 reviews)
  • "The reason someone makes a good manager at NYL is because they know how to sell people.(in 79 reviews)
  • "Even more of a deathknell, upper management is slowly outsourcing every department.(in 28 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of New York Life and is not affected by filters.

Want more demographic options?
  1. 1.0
    Current Employee, more than 8 years

    Underpaid

    Aug 11, 2022 - Long-Term Disability Claims Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Half Day Summer Fridays - Work from Home Option

    Cons

    - Grossly Underpaid. NYL GBS does not pay their employees who are of color fairly. I have worked at the company for going on 10 years and new employees make over 10K more than what I make with zero experience. Salary re-indexing is not an option.

    Continue reading
    Be the first to find this review helpful
  2. 3.0
    Former Employee, more than 1 year

    Commission only

    Aug 10, 2022 - Insurance Producer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly environment, skys the limit for advancement

    Cons

    Strictly commission based pay, Commission reversals

    Continue reading
    Be the first to find this review helpful
  3. 2.0
    Current Employee

    Sales

    Aug 9, 2022 - Sales 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexibility with great opportunity there

    Cons

    You are on your own.

    Be the first to find this review helpful
  4. 5.0
    Current Employee

    Financial Services

    Aug 9, 2022 - Financial Services Representative in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very old and strong company

    Cons

    Takes a certain type of person to be successful

    Be the first to find this review helpful
  5. 4.0
    Current Employee, more than 1 year

    Why I Love What I Do!

    Aug 9, 2022 - Long Term Disability Claim Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some of the best reasons to work with NYL is the people. Many of the people that I come across are individuals who have had their lives turned upside down. They are learning a new normal in their lives and that is terrifying especially when you had goals/plans. They need someone who has empathy and patience as this is a new journey for them being on disability. I had a claimant say that she couldn't do this without me. That was the greatest gift to me because that is why I do it. To provide individuals with hope and knowledge so they can find their way through this dark/tough time in their life. There is nothing greater than being there for someone who is lost and cannot see their light. I love being that person that gives a claimants peace of mind because life is hard enough without some sentiment of stability and hope.

    Cons

    There really aren't any con(s) for the job itself. The technical transition was tough - from one company to another - however, it doesn't take away from what keeps me here.

    Be the first to find this review helpful
  6. 4.0
    Current Employee, more than 8 years

    New York Life Review

    Aug 9, 2022 - New York Life in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    This organization is truly focused on diversity and inclusion.

    Cons

    No flexibility in the work schedule when you’re first employed in the contact center.

    Continue reading
    Be the first to find this review helpful
  7. 1.0
    Former Employee

    Had bad experience

    Aug 8, 2022 - Licensed Insurance Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Can't think of anything wouldn't recommend

    Cons

    Not helpful, don't help with leads or customers.

    Be the first to find this review helpful
  8. 5.0
    Former Employee

    Great

    Aug 8, 2022 - Director 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits flex people and company

    Cons

    Career growth politics no gym

    Be the first to find this review helpful
  9. 5.0
    Current Employee

    The best

    Aug 7, 2022 - Agent in Orange, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very collaborative and great culture.

    Cons

    No cons since I have been here.

    Be the first to find this review helpful
  10. 1.0
    Former Employee, more than 1 year

    Avoid working for the Los Angeles General Office.

    Aug 6, 2022 - Insurance Agent in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company is well-respected organization in the public eye. This comes from the company's commitments to its clients, agents, and community. This is evidenced by an emphasis on cultivating strong agent-client relationships and the company's contributions towards bettering the community through its contributions to charitable causes, and with the right management, a robust agent education and development program.

    Cons

    The Los Angeles General Office is a poor reflection on the New York Life company. During my time with the LAGO, I have watched management make promises that were not kept or properly followed-up, and claim to "always be available to help" and then are nowhere to be found when help was needed. Management's style is not proactive, but rather reactive. Management had a propensity to take out the frustrations of their own aloofness and incompetence on the agency with passive-aggressiveness. Please do not work for this office.

    Be the first to find this review helpful
Viewing 1 - 10 of 3,912 Reviews
</>Embed

New York Life Reviews FAQs

New York Life has an overall rating of 3.8 out of 5, based on over 4,647 reviews left anonymously by employees. 66% of employees would recommend working at New York Life to a friend and 65% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

According to anonymously submitted Glassdoor reviews, New York Life employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at New York Life. This rating has decreased by -1% over the last 12 months.

66% of New York Life employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated New York Life 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at New York Life to be culture, benefits, career development and the cons to be workplace, management, compensation.

Popular Careers with New York Life Job Seekers

JobsSalariesInterviews

Work at New York Life? Share Your Experiences

or

New York Life Photos

+ Add Photo
New York Life photo of: New York Life Building, headquarter offices of New York Life, located at 51 Madison Avenue, Manhattan (Photo attributed to Ameltzer)
New York Life photo of: Disability Pride NYC Parade 2019
New York Life photo of: Ventures Office Location- New York Life Headquarters
New York Life photo of: 34th floor- New York Life Headquarters
New York Life photo of: Habitat For Humanity in Jacksonville, Florida
New York Life photo of: The Lobby of The Home Office
New York Life photo of: Coffee during phoning
See All Photos

Glassdoor has 4,647 New York Life reviews submitted anonymously by New York Life employees. Read employee reviews and ratings on Glassdoor to decide if New York Life is right for you.