New York Life Reviews | Glassdoor

New York Life Reviews

Updated March 28, 2017
1,678 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
New York Life Chairman, President and CEO Ted Mathas
Ted Mathas
830 Ratings

1,678 Employee Reviews

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Pros
Cons
  • The income is 100% commision with no base salary (in 66 reviews)

  • They want you to write life insurance policies to all your friends and family as leads are not provided (in 65 reviews)

More Pros and Cons

  1. Helpful (1)

    "People Management Shortage"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in New York, NY
    Former Employee - Senior Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at New York Life full-time (More than 10 years)

    Pros

    Learning opportunity, great benefits, work/life programs and training offerings.

    Cons

    Terrible people management which eventually festers into a culture where the strong get more work piled on to them. The culture grows and is then soon irreversible, the strong then start to lose their motivation and passion. The inevitable cure/need is labelled a "technology transformation" when in fact it's an outsourcing of [1200] positions.

    Advice to Management

    Manage your people more closely, spot check the quality of their work. If someone is falling short, provide additional support/training, ensuring they have all of the tools for them to do the job well. Year end reviews sometimes require the uncomfortable conversation, however, if the above is fully in place, the employee would know the probability of the "uncomfortable conversation".


  2. "agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at New York Life full-time

    Pros

    great company name and recognition.

    Cons

    the on-boarding process was non existent.

    Advice to Management

    Improving the on-boarding. Have your managers more involved


  3. Helpful (1)

    "Stay away from Retail Annuities NYC office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at New York Life full-time

    Pros

    Gym, Benefits, Medical Center, coworkers are generally helpful, Good networking

    Cons

    Managers do not care, mirco-manage, Abusive

    Advice to Management

    Stop promoting those who have no managerial skills. Be mindful of employee retention. Listen to employee reviews and surveys. Stop abusive managers from continuing to abuse and discriminate.


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  5. "Formulaic Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Counsel
    Current Employee - Legal Counsel
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at New York Life full-time

    Pros

    Ideal for retirees or low tier JDs to find a second career here.

    Cons

    The experience and technology here will not add much value to your resume.

    Too many resources with uneven and unnecessary allocations.

    Lack of advancement opportunities due to formulaic approach from management.

    No synchronized actions or focus throughout the organization.

    Highly political and under the table factional fighting.

    Advice to Management

    Eliminate the formulaic town halls, window dressing, etc.


  6. "Customer Service Representative CS2"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative CS2 in Minneapolis, MN
    Current Employee - Customer Service Representative CS2 in Minneapolis, MN
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at New York Life full-time (More than a year)

    Pros

    Coworkers are phenomenal people. All inclusive work environment. A company that embraces diversity to its true meaning. Job security.

    I love my job and what I do. I was fully trained and management made sure I knew what I was doing after I got out of training. I was mentored by an employee who had passion for processing our work the right way the first time around. My mentor was a proud 35+ year employee who taught me to analyze and research my work before i processed it.

    Having the advantage of learning from someone in the department I was in who had worked there for so long gave me the confidence and knowledge to learn more and retain more processing information.

    Company has started to trust me with more duties and responsibilities that would normally be assigned and trusted to more of the senior representatives. I have since successfully reached expectations by asking questions when I should and getting the job done correctly.

    Incentives and benefits are also amazing.

    I feel valued and invested in as an employee. I feel pride working for New York Life Insurance.

    Cons

    Newer employees are not getting the training and investment that I had.

    Production Numbers are becoming more important than training and quality.

    I was in training for 12 weeks with a mentor for 8 months. The newer employees are in training for 5 weeks and are getting mentors inconsistently.

    This is causing more work in the long run than anticipated.

    Advice to Management

    Please place more investment into your training and mentor programs.

    Please make quality the number one priority vs production numbers.

    The number of incorrectly handled items are increasing and causing the more knowledgeable representatives more work to correct.


  7. "Great Team!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Agent in Austin, TX
    Former Employee - Agent in Austin, TX
    Recommends
    Approves of CEO

    I worked at New York Life full-time

    Pros

    Best training you can get about in the world!!

    Cons

    Well if you can not produce they let you go! They work with for a little while.


  8. Helpful (2)

    "Right fit if you have the right characteristics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bala Cynwyd, PA
    Former Employee - Anonymous Employee in Bala Cynwyd, PA
    Neutral Outlook
    Approves of CEO

    I worked at New York Life full-time (Less than a year)

    Pros

    A lot of resources and training
    Nice people
    The work you do is valuable and important

    Cons

    Not for people who don't want to contact acquaintances, family, friends, or complete strangers.


  9. "Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New York Life full-time

    Pros

    Freedom to write and schedule your own business appointments is great! I am always available to coach my kids sports teams and be there for my family.

    Cons

    It takes a while to get your business up and running.


  10. "Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Partner in Austin, TX
    Current Employee - Executive Partner in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New York Life full-time (More than 8 years)

    Pros

    The last American meritocracy! A true American company that supports individual AND collective greatness! They do what theu say they will do and always make decisions according to the mission of protecting and serving the client.

    Cons

    You have to have work ethic and drive and not a blame others attitude.

    Advice to Management

    Keep encouraging the leadership not management culture.


  11. "Financial Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Representative in Madison, WI
    Former Employee - Registered Representative in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at New York Life full-time (More than a year)

    Pros

    Good training, great culture. People are very willing g to help, but you have to ask. Compensation is pretty good for the products you sell

    Cons

    If you don't produce results, you don't make money. It's straight commission, so some months are good, some are bad.

    Advice to Management

    Keep up the good work. Perhaps offer some easier transition for new agents with a small base salary.



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