New York Palace Hotel Reviews | Glassdoor

New York Palace Hotel Reviews

7 reviews

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3.5
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David McCaslin
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Employee Reviews

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  1. "The New York Palace"

    StarStarStarStarStar
    Current Employee - Human Resource Generalist in Bronx, NY
    Current Employee - Human Resource Generalist in Bronx, NY

    I have been working at New York Palace Hotel (More than a year)

    Pros

    Beautiful property! great people to work with.

    Cons

    no room for growth since we are an independent hotel.


  2. "Great People!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The best thing about this place was my co-workers! Awesome people to work with. Management is great. Hotel Manager and GM know everyone's name. Very personable community.

    Cons

    Have no real cons to speak of.

  3. "Food and beverage manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great company with lots opportunities promoted within, also good company couture for respecting its employees

    Cons

    Strong union work place very difficult to change new policy


  4. "A lot of chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at New York Palace Hotel full-time (More than a year)

    Pros

    compensated very well and great location

    Cons

    working with upper management is the worst. They don't care about anything, nor do they have the slightest idea what they're doing. The hotel is owned by an investment company that knows nothing about hospitality nor cares about what hospitality really is. This hotel doesn't have clean rooms after check in time, the renovation was very very cheap and looks bad.

    Advice to Management

    Stop being so fake and dishonest. Start doing you're job and getting the hotel together. Start collaborating with Northwood on what needs to take place for the hotel to run efficiently.


  5. "Wonderful!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook

    I have been working at New York Palace Hotel full-time (More than 5 years)

    Pros

    The guest you meet are so excited to stay at The Palace especially of the history the hotel brings to NYC.

    Cons

    We are going through some renovations and our guests are not accustomed to all the scaffolding but we are hoping the end product will make them want to come back even more often.

    Advice to Management

    They are great on listen to the employees issues and concerns. Great job on the new cafeteria!


  6. "New Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Company is spending money on the hotel and employee facilities

    Cons

    Culture and employee moral is really disappointing


  7. Helpful (2)

    "Legendary Property, Legendary Problems...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Leadership Team
    Former Employee - Leadership Team
    Doesn't Recommend

    I worked at New York Palace Hotel full-time (More than 5 years)

    Pros

    A legendary property with a lot of history, well recognized property. Decent benefits and pay.

    Cons

    Unfortunately the hotel is in constant change since losing their prestigious 5 star, 5 diamond awards over 10 years ago. Since then the hotel has struggled to even maintain a 4 star / diamond standard. While a lot of the core line staff remains from the hotels prestigious days, the management is in constant rotation and it seems as though all this change has served no purpose except to defeat the moral of the line staff. In the past decade the property has gone through over 5 General Managers and accompanying Executive Committee and Leadership teams each with their own ideas on how to reclaim the 5 star / diamond award, non of which seem to hit the right mark, defeating moral and culture along the way. The final blow is that any chance of reclaiming a 5 star diamond award is basically shattered as the hotel was recently sold (July 2011) to a private equity firm that has not interest in reclaiming the New York Palaces former glory and is basically looking to turn a profit , a classic "strip and flip"

    Advice to Management

    Be fully conscious that a large percentage of the line staff are great people who were the same line staff in place when the hotel could easily claim 5 star / diamond status. The staff as a whole is not the problem, training is not a problem, it is moral. Yes there are bad union apple in the batch but most are proud of the property and prestige. They are too smart and see right though BS. Work on being sincere, not phony, and you will go a long way to re-establishing moral and pride in the property, the 5 star diamond will follow...