New York Public Library Reviews | Glassdoor

New York Public Library Reviews

Updated May 10, 2017
51 reviews

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3.0
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New York Public Library President Anthony Marx
Anthony Marx
12 Ratings

51 Employee Reviews

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Pros
Cons
  • Low pay and the only thing that grows in that place is impatience (in 14 reviews)

  • No room for advancement, could be boring for some (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Poor Communication!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Staten Island, NY
    Current Employee - Anonymous Employee in Staten Island, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at New York Public Library full-time (More than 5 years)

    Pros

    Job Security (Union-backed). Plenty of training available.

    Cons

    Inflexible, not interested in meeting borough specific programming needs.
    Fixated on high credentials, but not that interested in professional integrity.

    Advice to Management

    When you gather employee feedback, take it seriously.


  2. Helpful (3)

    "temporary employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at New York Public Library full-time (Less than a year)

    Pros

    Was able to learn a lot about the particular field I was in
    Everyone knows what the NYPL is

    Cons

    Depending on the devision you're in, the teams that you work for can be very inhumane.


  3. Helpful (2)

    "Formerly full-time position downsized in salary and hours, but not in scope."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Associate in New York, NY
    Current Employee - Project Associate in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at New York Public Library part-time (More than a year)

    Pros

    Rewarding to work with small groups of kids who want to be there and whose families are engaged. Staff and colleagues are generally committed and caring.

    Cons

    It's challenging to work in a position which was formerly full-time, reduced to part-time, with almost the same workload, micro-Managers, no personal laptops and a stunted salary.

    Advice to Management

    Restore the position to full-time and give the Associates the tools they need to do their work.


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  5. Helpful (9)

    "What A Place..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Librarian Information Assistant in New York, NY
    Former Employee - Librarian Information Assistant in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at New York Public Library full-time (More than 8 years)

    Pros

    Flexible hours for part timers and hourly. Great job for people currently in school. Also good for those who enjoy stable, predictable day to day work. It is a very decent first job and the best take away are the great people who you get to meet and work with.

    Cons

    This review was long overdue but in short, NYPL has come such a long way DOWN from it's glory days. They expect employees to do way more for a lot less! Low pay and the only thing that grows in that place is impatience.

    They have effectively kicked out 85% of dedicated, seasoned librarians and managers to bring in new "bottom line driven" managers who obsess over branch stats and will stop at nothing for them.

    On the other side of the coin you have lazy employees who manage to screw the system and their coworker's in the process. The Union is the biggest punchline to the joke with Union reps who actually WORK in HR. SMH.

    NYPL truly needs a reality TV show with all the internal organizational politics they have. But if oh how the funders who freak if they knew the going ons behind the public doors.......

    Advice to Management

    Get it together!


  6. Helpful (5)

    "You take the good with the bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Aide in New York, NY
    Former Employee - Office Aide in New York, NY
    Doesn't Recommend

    I worked at New York Public Library part-time (More than 8 years)

    Pros

    -Great people to work with
    -Partial benefits for part time staff
    -Some flexibility in work hours
    -PTO is somewhat generous in comparison to other organizations

    Cons

    -HR is not the easiest to deal with
    -Insane amount of nepotism throughout the system
    -Not a lot of room for growth and more often than not promotions aren't merit based
    -New system brought in many inexperienced managerial staff into branches causing conflicts
    -Low pay and raises are based upon contract negotiations and NYPL "never has any money"

    Advice to Management

    Micromanaging is a pain and not the best way to handle employees - especially to certain managers that have no clue how the system works. Also, if it is a team environment, that should be across the board.


  7. Helpful (2)

    "Overall great place to work, room for improvement."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bronx, NY
    Current Employee - Anonymous Employee in Bronx, NY

    I have been working at New York Public Library (More than a year)

    Pros

    Great institution with a lot of resources. Holds fun events and encourages collaboration between departments.

    Cons

    Some management issues can be challenging, but this will vary based on the branch or department.


  8. "Supervisor- pleasant individuals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in New York, NY
    Current Employee - Supervisor in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Opportunity to move up and you get to be part of a union. Pension benefit

    Cons

    you have to work some weekends and late nights


  9. "Volunteer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Volunteer in New York, NY
    Former Employee - Volunteer in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at New York Public Library part-time (Less than a year)

    Pros

    Very hands on, and a great quiet place to work. Sort of pleasant. Definitely makes me have a personal growth.

    Cons

    Work-life balance, low compensation, and also some former co-workers were a bit rude to me when I was employed.


  10. Helpful (1)

    "Excellent Literary Programming"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Assistant in New York, NY
    Current Employee - Program Assistant in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at New York Public Library part-time (Less than a year)

    Pros

    great supervisor; organized program; great colleagues.
    the work was about the children, in that factor it was GREAT.
    Wonderful boss who knew how to balance her role with the staff.
    part time benefits were good

    Cons

    seasonal position, not many hours for part time staff; 2-4 weeks off between sessions created issues for returning staff. it was unexpected and not communicated during interview process; lots of office politics.

    Advice to Management

    Consider adding this as a permanent part time role for seasoned assistants to support the program. Make it possible for part time staff to be promoted within the organization.


  11. Helpful (4)

    "Great for those fresh out of College"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Processing Assistant II in New York, NY
    Former Employee - Collections Processing Assistant II in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at New York Public Library full-time (More than a year)

    Pros

    Great benefits, 3 weeks paid vacation, 10 holidays, 10 sick days, great medical insurance.

    Cons

    The salary is a bit too low compared to the amount of work that I needed to put in on a daily basis. Depending on what department you work for, the job can be very easy or very stressful/demanding.

    Advice to Management

    Create more opportunities for growth. Promotions are extremely rare and while the library does go out of its way to commend you on your hard work, action speaks louder than words.


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