New York Sports Club Reviews | Glassdoor

New York Sports Club Reviews

Updated August 12, 2017
257 reviews

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2.6
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Robert Giardina
63 Ratings

257 Employee Reviews

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Pros
Cons
  • Low pay, little to no breaks even with a 6 hour shift (in 18 reviews)

  • Paid minimum wage plus commission (in 16 reviews)

More Pros and Cons

  1. "It is an excellent environment to work with plenty of opportunity."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Trainer in New York, NY
    Current Employee - Lead Trainer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New York Sports Club full-time (More than a year)

    Pros

    There are Rewards for your performance based on production and overall long term growth. There is opportunity for upward mobility

    Cons

    Club level challenges are sometimes difficult to resolve but with help from management, they can be quickly dealt with accordingly.

    Advice to Management

    Listen to employee concerns


  2. Helpful (1)

    "This is a decent place for someone looking for a summer job, maybe?"

    StarStarStarStarStar
    • Comp & Benefits
    Current Employee - Club Team Member in New York, NY
    Current Employee - Club Team Member in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at New York Sports Club part-time (Less than a year)

    Pros

    You get to utilize all the facility has to offer. You're also sometimes able to make the customers' day better!

    Cons

    People are extremely rude, the managers are lazy and are not concerned with the quality of customer service, and you do all the work while generally being paid little to nothing.

  3. Helpful (1)

    "Abysmal Treatment of Employees and Worse Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Consultant
    Former Employee - Membership Consultant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at New York Sports Club full-time

    Pros

    There are many friendly staff at many locations

    Cons

    The whole model business model is a joke. The upper management running the whole company treat their employees terribly, putting intense pressure on loyal general managers, etc to hit impossible numbers, after bad business decisions by the executive directors run the company into the ground. Everyone is woefully underpaid, and the commission structure set up by the corporate offices has made it nearly impossible for a majority of the membership consultants to actually make any money after working full hours. All the while, there are monthly meetings with the staff from locations all across the city, and management has gimmicky awards and "motivational" videos that are supposed to trick the employees into believing that they are valued and should work harder for the company.

    Advice to Management

    Value your employees for their worth .


  4. "Not sure what the CEO is doing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Trainer & Group Instructor in New York, NY
    Current Employee - Personal Trainer & Group Instructor in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at New York Sports Club part-time (More than 5 years)

    Pros

    Fun members. Not stuck up people

    Cons

    Don't care much about employees

    Advice to Management

    Pay staff better. Have more room for growth. Incentivize your top instructors and trainers


  5. "Good people, bad company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at New York Sports Club part-time

    Pros

    Good people to work with

    Cons

    Low pay, little to no breaks even with a 6 hour shift.


  6. "Member Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Care Representative in Springfield, NJ
    Former Employee - Member Care Representative in Springfield, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at New York Sports Club part-time (More than a year)

    Pros

    Great atmosphere, young staff, helpful and supportive team members, and free membership

    Cons

    Low wage. You start at minimum wage and the next wage increase is very minimal.

    Advice to Management

    Increase starting hourly rate


  7. "Personal Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Trainer in New Brunswick, NJ
    Current Employee - Personal Trainer in New Brunswick, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at New York Sports Club part-time (More than a year)

    Pros

    Relaxed environment, great clients, respect of everyone in the gym, the potential for lots of friends and connections, make own hours within reason, good pay if you do enough sessions per month.

    Cons

    Lack of proper upper management to sell PT, company expects you to be an awesome trainer and do all your own selling which is unrealistic. If you are a trainer you shouldn't need to be a pro salesman. No pressure to get things done on time such as fix machines. Horrible computer software and system overall. Budgets restrict management's abilities to make the clubs very nice and keep them updated.

    Advice to Management

    Raise budget to allow all necessary equipment in the club, such as proper number of barbells. When you have 10 stations that require a barbell in your club and you only have 5 barbells and an equipment budget of $250 a month, you're going to have a bad club!

  8. "Fitness Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fitness Manager
    Former Employee - Fitness Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at New York Sports Club full-time (More than a year)

    Pros

    - The high turnover allows room for growth in the company.
    - If you wind up in the right club your relationship with your management team can allow some flexibility in your schedule.
    - You are able to speak directly with some of the top level management in the entire Town Sports company

    Cons

    - Overworked and underpaid positions in middle management. 9 hour schedule days, often filled with tasks that can be completed in 2 or 3 hours.
    - Absolutely ZERO autonomy as a manager, and no help from upper management on any issues. I can't tell you how many times my GM and I asked the upper management to correct issues that members complained about on a daily basis. If something did get fixed it often took at least 6 months.
    - If you don't like being micromanaged, this is not the place for you. Weekly mandatory recap meetings with redundant information.
    - Your performance as a manager was based on sales, PERIOD! And sales promotions changed on a monthly basis, as did projections. It was literally pointless to give an annual B-Plan.
    - The carrot that is used to recruit you is a CON. They bait you with talks about your monthly bonus when you hit your numbers. Great, if you are an ambitious manager like I was, you look forward to the hustle. Here's the problem, when you do hit your numbers from month to month, they increase the projections.; in order to constantly receive a bonus month over month for a year, you would literally have to double your revenue YoY. And they continue to trip the payout each year as the directors continue to increase their salaries.
    - The fact of the matter is that the reason that the directors pay themselves so much is because the stock is trash. The top two earning executives both make over $2M per year in salary, while the shareholders suffer the losses.
    - They pinned themselves in a corner by lowering their dues in order to compete with Planet Fitness, and now they can't increase them or they will lose whatever members they have left; although they did increase dues twice over two quarters without mentioning it to any members (another issue that middle management got stuck dealing with at the club level). Because they lowered their rates they don't have enough money to upkeep the gym when results in members leaving, which results in cuts and lower pay, which results in understaffed clubs, return to start...

    Advice to Management

    Speak up to the upper levels of management and demand that they fix the things that need to be fixed, otherwise the company will never change.


  9. Helpful (1)

    "nysc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    free gym membership, alone working upstairs

    Cons

    Unprofessional, low pay, not that flexible with hours.


  10. "NYSC Personal Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Trainer
    Current Employee - Personal Trainer
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at New York Sports Club full-time (Less than a year)

    Pros

    Sales driven so you learn some stuff about that. Not much else to say. Free membership? Not much to say.

    Cons

    No structure, no help from incompetent manager. No incentive and unprofessional work environment. No clear instructions on what exactly is going on! You sort of just roam around the gym during "floor hours". Pay sucks. And it's a selfish type of atmosphere that starts at the top.

    Advice to Management

    Educate yourselves.


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