New York State Office of Mental Health Reviews | Glassdoor

New York State Office of Mental Health Reviews

Updated November 8, 2017
32 reviews

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New York State Office of Mental Health Commissioner Ann M. Sullivan
Ann M. Sullivan
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32 Employee Reviews

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  1. "Psychiatric Social Worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lcsw in Brooklyn, NY
    Former Employee - Lcsw in Brooklyn, NY
    Recommends
    Positive Outlook

    I worked at New York State Office of Mental Health full-time (More than a year)

    Pros

    Good relationships with dedicated staff who were patient and empathic to patients needs

    Cons

    Patients required more support than was available beyond psychotropic medications. The majority found ways to return because of their history of institutionalisation.

    Advice to Management

    Appreciate the support staff. They are the first line of defense for clinicians and have access to information that patients are reluctant to share with the clinical team.


  2. "Place should’ve closed years ago"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mental Health Therapy Aide in Dix Hills, NY
    Former Employee - Mental Health Therapy Aide in Dix Hills, NY
    Doesn't Recommend
    Negative Outlook

    I worked at New York State Office of Mental Health full-time (More than a year)

    Pros

    Being a state worker requires the bare minimum to keep your job

    Cons

    Regarding the degree of care provided here, parents/guardians must be warned. If your loved ones aren't legally mandated, consider alternative options. Sagamore remains the only State facility serving children on Long Island. How it managed to remain open (when their funding was threatened)is beyond me.

    The patients here range from 9-17, and often emerged from the legal system. Some were indeed future sociopaths. They were expected to function on a bare caloric minimum. Typically a lunch consists of a salad bar, and a dehydrated turkey burger (no bun) from the day before. Consider how metabolically disrupting their questionably effective psychiatric drugs are. They get hungry often as a result. It's no surprise they subsequently threaten the safety of staff, and peers, demanding food. Additionally, minimal constructive patient stimulation during non school hours/weekends can be expected. Staff routinely count on kids home visits to justify doing nothing but talking on their phones.

    Psychiatric emergencies during school hours aren't handled with efficiency. Therapy Aide Staff often hold down an agitated patient for 15 minutes while awaiting STAT/IM medications from another floor. It requires walking a long corridor to the main stairwell on the opposite side of the building. The teachers for the most part seem unable to handle defiant, unmotivated children without summoning Aides from other floors. They're supposed to be Masters Level professionals with mandatory crisis management training enabling them to work in this environment.

    Staff routinely yell at patient concerns, some pay no mind at all. One piece of work named Francine is repeatedly rude. Her obnoxious, motor mouth voice can be heard yelling at kids. She dismisses their complaints, citing them as manifestations of attention seeking behavior. Few are expected to bother her (so she can drink coffee in the nurses station) before leaving an hour early on overtime. The co workers she's closest too, sign her out.

    The Night staff routinely sleep on the job, one snored so loudly, a patient couldn't sleep. The kid walks over him, and proceeds to taunt him, all while he's still knocked out. That's what happens when you're declared the overtime king by local papers. The staffing problems here were abysmal, and night shift repeatedly clocked 4 days of forced overtime a week. Absolutely atrocious, that the State of NY would allow this to persist. There's instances bordering on overt neglect and depraved apathy, perhaps intentionally done out of spite. It must be a horrible place to be a patient, and it was a horrible place to work there too.

    Advice to Management

    The past management regime was Completely out of touch with what really goes on.

  3. Helpful (1)

    "employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at New York State Office of Mental Health full-time (More than 3 years)

    Pros

    I guess the health insurance because the pay is not great when you work with the state and the pension. Although this jobs gives you a pension you have to still think if this environment is worth it because you may not make it in the end.

    Cons

    This is a dangerous job. Each day you go to work you wonder in your going to end in one piece. In a second you can be assaulted by the patients and you cant do anything about it. Your told you know where you work. So many people are out on comp because of injury on the job by the patients and because of this there is always a lack of staffing so people there are over worked and drained. No one last long at this job. I would say to anyone thinking about working there to think twice especially if you have a license because the allegations are made to the justice center frequently even when they know the allegation is a lie.

    Advice to Management

    implement consequences and higher more staff and treat people like human beings instead of over working them and setting them up to fail when the rules you implement don't work.


  4. Helpful (1)

    "RN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at New York State Office of Mental Health full-time (Less than a year)

    Pros

    Great benefits, some nurses are great to work with.

    Cons

    Bureaucracy, seems more eager to crucify nurses than help them, everyone seems more eager to cover their butts than work together


  5. Helpful (1)

    "Your experience here will depend greatly on your title and other factors"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at New York State Office of Mental Health full-time (More than 10 years)

    Pros

    Health benefits, getting great experience in Mental Health, and many staff are excellent. Daily routines and overall case load are usually manageable.

    Cons

    Extreme bureaucracy, which is at times bizarre, especially in the HR department. Uneven implementation of various rules and regulations, depending on the mood of the day and blaming people for things beyond their control. Very low and non-competitive pay for certain titles, many non-professional staff take advantage of State system and Workman's comp.Every few years there is a shake-up with a "new Sheriff in town", ie upper management, but it never amounts to much. The Justice Center is an absolute nightmare, although necessary because there are a few very bad eggs.

    Advice to Management

    Stop retaliating against professional staff for personal reasons, it is very obvious and unprofessional. Stop passing incompetent or otherwise unsuitable people into permanent employment at the end of their probation, you will never get rid of them. Consider a few of such highly dysfunctional employees for early disability retirement if they are over 50, Stop deliberately humiliating professional employees in meetings , ie blaming Social Workers for Physicians' mistakes.Stop demanding answers in meetings about a patient's remote psychiatric history, ie from the 1970's. The records are not available


  6. Helpful (3)

    "Many positives to the Queens location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at New York State Office of Mental Health part-time

    Pros

    Location in Queens was in a pretty, semi-wooded area.
    Satisfaction of working with community that clearly benefits from the programs.
    Some staff are talented.
    Regular salary increases and job protection.

    Cons

    Union work is a mixed bag. Once past probation some employees start to phone it in. Others stay dedicated. Some of my supervisors were great, others were beyond awful. So a wide range of work ethic and talent. For new employees, the pension benefits have been drastically cut, providing little incentive to stay. This creates a constant drain of knowledge about the operation of the organization.

    Advice to Management

    Consider providing more incentives for new employees to stay.


  7. Helpful (2)

    "supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Brooklyn, NY
    Current Employee - Supervisor in Brooklyn, NY
    Doesn't Recommend
    Positive Outlook

    I have been working at New York State Office of Mental Health full-time (More than 5 years)

    Pros

    paid holidays,personal days and sick time

    Cons

    administration does not value subordinates

    Advice to Management

    If managementioned took into account concerns of staff there would be more productivity

  8. "Great starting position for new grad nurses"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at New York State Office of Mental Health full-time

    Pros

    Good benefits. Tuition reimbursement diverse

    Cons

    Eight hour shifts and high census for staff


  9. Helpful (2)

    "Mental Health program speckalist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at New York State Office of Mental Health full-time

    Pros

    Great co-workers and leadership. i really enjoyed all that I learned about quality assurance and best practices in the field.

    Cons

    Because of the size of the organization, sometimes communication was difficult between the various bureaus. There was also a high degree of who you know as far as movement went in the agency

    Advice to Management

    Make sure you invest in the employees that show motivation and promise in Order to grow a successful and engaged workforce. There are a large number of individuals retiring and therefore a younger workforce will be necessary to replace all the years of knowledge .


  10. Helpful (4)

    "Mental Health Therapy Aide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mental Health Therapy Aide in Bronx, NY
    Current Employee - Mental Health Therapy Aide in Bronx, NY
    Recommends
    Neutral Outlook

    I have been working at New York State Office of Mental Health full-time (More than 8 years)

    Pros

    Great Benefits, Great pay for the amount of education required (HS/GED), The indescribable feeling you get when a patient expresses how much you help them, Co-workers become family, Lots of overtime

    Cons

    Dangerous environment, Too much overtime, Favoritism within management, Rules are not always consistent, Wear & Tear On the Body, Unprofessional & sometimes incompetent people in charge

    Advice to Management

    Acknowledge and at least offer of encouraging word to your MHTA's more often, they are always on the front line and the backbone of this organization and most times get treated the worse


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