New Zealand Post Reviews | Glassdoor

New Zealand Post Reviews

Updated March 25, 2017
30 reviews

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3.1
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New Zealand Post CEO Brian Roche
Brian Roche
12 Ratings

30 Employee Reviews

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  1. "Customer Service officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Officer in Christchurch (New Zealand)
    Current Employee - Customer Service Officer in Christchurch (New Zealand)
    Recommends

    I have been working at New Zealand Post part-time (More than a year)

    Pros

    Good opportunities for growth

    Cons

    Long working hours ,boring when quiet


  2. "Lots of opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at New Zealand Post full-time

    Pros

    Big organization with lots of specialist teams to support. Lots of relocation opportunities. Plenty of challenges and learning.

    Cons

    Slow moving and hindered by some lower performers. Difficult climate to be operating in with declining mail volumes so future isn't bright.

    Advice to Management

    Continue to articulate the future to employees really clearly and take them along with you on the journey - be honest!


  3. "Postie"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at New Zealand Post full-time

    Pros

    Good workmates and nice morning teas

    Cons

    Rude middle managers, out of touch HQ

    Advice to Management

    Stop talking about being the company of the future


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  5. "In trouble"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Auckland (New Zealand)
    Former Employee - Project Manager in Auckland (New Zealand)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at New Zealand Post full-time (More than 3 years)

    Pros

    Good work life balance
    Pay is decent in some roles
    Coworkers are mostly decent human beings
    Opportunity for advancement

    Cons

    Engagement is low, lack of clear direction or strategy to set us apart from competitors
    It appears our market position is quickly eroding with no end in sight
    the best people leave for much better companies

    Advice to Management

    Nothing I can say would help the situation, for one can only do ones best and if a leader has been put in place who is unfit to lead this company to greatness, our fate is already sealed.


  6. "Talented people managed by high political motivations and low actual knowledge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience
    Former Employee - Customer Experience
    Doesn't Recommend

    I worked at New Zealand Post full-time (More than a year)

    Pros

    Good pay if you negotiate well up front.
    It's a large company but there are some great teams within it

    Cons

    Decision makers are more politically motivated than by quality of value of customer service. Millions of dollars have been wasted on face saving operations and refusing to take advice from experts in the field.

    Advice to Management

    Listen more to those who know what they are doing. Solve the core problems (i.e. deliver the god damn parcels) and then start thinking about how to make it delightful.


  7. "What potential was left in that company was squandered years ago."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at New Zealand Post full-time (More than 5 years)

    Pros

    They seem to pay far above the odds

    Cons

    People seem to spend more time fighting internally than trying to do anything innovative or useful.

    Advice to Management

    Putting the word 'customer' in your title doesn't magically make you know what a customer is - let alone wants.


  8. "Good organisation but limited job security"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialist in Auckland (New Zealand)
    Former Employee - Specialist in Auckland (New Zealand)
    Neutral Outlook

    I worked at New Zealand Post full-time (More than 8 years)

    Pros

    Really fantastic people. Many friendships and networks that extend once people have left.

    Cons

    Unfortunately due to declining mail volumes job security cannot be relied on.


  9. "Potential to grow and develop"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at New Zealand Post full-time (More than 3 years)

    Pros

    Customer and Employee engagement is valued.

    Cons

    At times challenging to get things done in a timely manner.

    Advice to Management

    Remain genuinely engaged with staff at all levels.


  10. "Generally Great Role and Very Supportive Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    - Relatively good short working hours: max 37.5ish, usually Monday-Friday 9-5
    - Highly unionised; friendly management culture. Almost everywhere I've worked very friendly with
    few conflicts.
    - Programmes for health and safety, subsidised healthcare and holiday programme which can join (cheap but must pay)
    - Great variety of tasks within in the role keep things more interesting
    - highly flexible and understanding about leave and switching job type/location/hours

    Cons

    - pressure/expectation to create referrals /sell banking products (although measured targets aren't set for the Customer Service Officer role)
    - no real structured training in selling banking products + difficult when often trying to lead into a banking conversation when not doing a banking transaction.
    - no commission for selling, just a once yearly payment that is calculated based on the store's performance as a whole
    - some degree of confusion about the rules, due to smaill inconsistencies between ways things are done at different stores, the variety of services offered and their constant change. Can lead to occasional customer frustration at having an inconsistent experience compared to another store, or confusion if you are an employee moving between stores.
    - mostly standing all day, depending on tasks assigned can spend entire day interacting with customers, which is draining for some people.

    Advice to Management

    - Offer more structured training and practise at sales - it is difficult and discouraging when sales are being emphasised but employees haven't had sales training/ aren't aware that they are going to have to deal with a lot of nos. If it is so essential, the rewards put in place for achieving/exceeding sales results should be greater.
    - Try and create more consistency around rules and regulations - longer training for incoming staff might help with this, especially in banking.
    - scrap Mystery Shop, it doesn't really correspond to the reality of how customers are normally served by a store or want to be served. Voice of Customer cards are probably much more authentic.


  11. Helpful (2)

    "Interesting work, tough environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at New Zealand Post full-time

    Pros

    Very interesting place to work and learn due to all the transformational changes happening across the wider Group. Some very capable and motivational leaders.

    Cons

    Organisational culture can be very siloed and it isn't always easy to get things done. Quality of leadership across the organisation is extremely variable.

    Advice to Management

    There need to be a lot more 'tough' conversation with under-performers and mid-tier leaders driving their own silos. The big changes will not happen unless you get everyone pointed in the same direction.



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