NewTek Reviews | Glassdoor

NewTek Reviews

Updated June 18, 2017
18 reviews

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Full-time Part-time

3.2
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NewTek CEO Jim Plant
Jim Plant
8 Ratings

18 Employee Reviews

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  1. "I've driven here for > 5 years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Manager in San Antonio, TX
    Current Employee - Inside Sales Manager in San Antonio, TX
    Recommends
    Positive Outlook

    I have been working at NewTek full-time (More than 5 years)

    Pros

    Great people, pretty relaxed atmosphere

    Cons

    Break down inter-department silos, unify databases


  2. "The next step!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in San Antonio, TX
    Current Employee - Engineer in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NewTek full-time (More than 8 years)

    Pros

    NewTek feels like a start-up, even after 20 plus years

    Cons

    Transparency between departments is sometimes a challenge

    Advice to Management

    To make the step to the next revenue level will require some changes in how management operates.

  3. "managers take all"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative Director in San Antonio, TX
    Former Employee - Creative Director in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at NewTek full-time (More than a year)

    Pros

    ultimate, utter, futuristic vision. amazing products. stellar hardware. quirky and odd personnel. Unique talents. convenient location. Payday parties, cool people, pizza, tacos, free hotdogs, free sodas, free beer sometimes.

    Cons

    dumb infrastructure. poor accounting system. poor support system. poor pay. poor benefits. poor upper management. Poor upper management communication. Poor middle management communication. Poor general communication. Poor company engagement. Poor company awareness. Poor personal employee tracking system. Poor pay. For all that don't know, there is a bonus structure. Managers get a nice cut. Everyone else gets a cut of profits. Managers get 2x the bonus, everyone else, 1x year of employment get a kick, but only if sales are met above 3.7mil. Otherwise, no, there's nothing. some employees have very poor hygiene.

    Advice to Management

    I was hired to make a difference, yet, feel like I can't. I was told I'd have limitless resources to make it happen, but that's not what happened. NewTek is not what I thought it would be. I gave up 17 years of experience for this.


  4. "What a great place."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NewTek full-time (More than 3 years)

    Pros

    This is by far the most unique environment I have ever worked in. Unique in a good way. Lot's of flexibility in scheduling, quality of life is a priority to this company. Very family oriented.Extremely generous leadership.

    Cons

    Negatives that do exist a pretty petty for the most part and pale in comparison to the advantages of working here..


  5. Helpful (2)

    "Insecure technology company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in San Antonio, TX
    Former Employee - Marketing Manager in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NewTek full-time (More than 3 years)

    Pros

    Fun atmosphere. People were generally nice. Nice perks like free soda and pizza, payday parties. Management generally open to suggestions and ways to improve things. Very relaxed attire and very casual project deadlines. 9-6 pm hours with the occasional 1.5-2 hour lunches, personal time and sick time perks. Dogs are allowed, even the really stinky ones.

    Cons

    Poor communication, from the top down. Upper management have trouble relaying important information to personnel. Difficult to get things paid for, as in hardware. It's easier to expense your hardware needs and have your money reimbursed. Seems it the only loophole to getting certain budgets approved. Very poor security. There had been several robberies and break-ins, and not to mention internal theft runs rampant. Very poor accounting system to log your vacation and personal/sick time--it's a spreadsheet. No time tracking or project management software to help move projects along, fogbugs is a very poor platform for this. Lot's of internal bickering and pointing of fingers when things don't go as planned, the company's reliance on open and free software like skype, really make it a very unreliable system. You have to keep all your emails and skype transcripts because decision makers often change their minds, or play the blame game. You have to watch your back. There are many dividing lines within the company, many little departments, and most of them can't seem to get along with each other. Lot's of low morale. The company has a don't care stance on employees who resign. I had to sign a form saying I wouldn't try to encourage other current employees to resign. Very immature and insecure of the upper management/legal to have that clause.

    Advice to Management

    Listen to your employees. Give performance reviews. Offer some other incentive, other than profit sharing. Offer training. Be mentors. Encourage growth, encourage curiosity, encourage evangelism of the brand.


  6. "Love working here."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in San Antonio, TX
    Current Employee - Marketing in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NewTek full-time (More than a year)

    Pros

    It’s really exciting to be a part of a company whose products are at the center of the video content revolution. Being here feels like you are a part of something significant in the world. Upper management is smart and they operate with integrity. The workplace environment is genuine, casual and friendly. Lots of camaraderie, pizza parties on Fridays, and family events. The products are truly amazing, and innovation is everywhere.

    Cons

    It’s a creative and unusual environment, which is not for everyone. The pace gets very intense around major trade shows, so you’ll need to be flexible and prepared to put in extra hours.

    Advice to Management

    Continue to promote synergy and better communication between departments.


  7. "Maintaining existing software and using cutting edge technology to develop new internal sites."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Programming Analyst in Phoenix, AZ
    Current Employee - Senior Programming Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NewTek full-time (Less than a year)

    Pros

    It is a small team so its easy to communicate and know what everyone is doing, and I Get to work from home 3 days a week.

    Cons

    The team is 3 people, the manager, a jr programmer, and myself. It makes it hard to grow your skills when your the only person working on new projects, so there is no one to really discuss what is better and why they do something a particular way.

    Advice to Management

    Maybe the work load that is on the php team needs to be seen if part of it could shift to the .NET team or maybe you need to hire another team member. One team should not be able to severely hold up another team. Also, if one team wants to add features or has don't work to accomplished a task it would be nice if they would be included in a discussion as why the work that was done is now scrapped.

  8. "Abysmal."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Control in San Antonio, TX
    Former Employee - Quality Control in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NewTek full-time (More than 3 years)

    Pros

    Fun place, nice perks like payday parties every other friday. Great products that are based on very basic PC architecture (software is great) great cult following, strong support crew. The lower echelon of personnel are great, some immensely humble. Free soda, free hot dogs, free water, free coffee.

    Cons

    Shoddy email system running on a late 90's protocol, terribly archaic time logging system for vacation and sick time, no personnel project time logging, no accountability tracking, communication is quite terrible. There's also little to no training, or educating new employees-no orientation of any kind. Almost immediately after beginning work, you are thrown in to work. Moving a step further to leadership, exceptionally poor leadership in almost every department. Starting from the top, the owner, possibly said about 2 words to me the entire 3 years I was there. It all trickles down from there. Other senior members basically do what they want. There is some accountability, but in the end it all comes down to sales. Sales are low, so marketing has to drive a promo to make sales. The core values of the company is money money money-sales sales sales. When in reality, the driving force and bloodline of the company are it's employees meeting demand. Some management has little to no experience in their 'said-expertise’. Salary is terrible. They sell you on a bonus. They sell you on a profit sharing bonus that is based on the profits of sales for every month.

    Advice to Management

    It's a very top-heavy company with more mangers and divisional VP's than there are employees. Several departments rely on very technical and professional talents and are mostly overpassed as 'geeks' not taken seriously and just scoffed at. It's that kind of disrespect and unprofessionalism that erodes this company. Upgrade the mid 90's tech that maintains the infrastructure of the company. Upgrade the email system, upgrade time tracking, hold employees accountable for the time spent on projects, create a non-billable time based system to show the time employees spend on projects, create training plans for employees to become acquainted better with the company. Create an environment where employees can be encouraged to move forward in the company, to be able to cross-train and become fluent with other departments within the company. Treat your employees with respect and dignity, ask them how they are, pay attention to them, communicate with them, nurture them. Give employees an incentive for working there, be charitable, give back to the community. Give employees a healthy option rather than soft drinks, hot dogs, encourage good health and good ethics. Hire skilled professional managers that have a proven track record of success, do extensive background checks on people before they are hired. Hire a real HR department that actually follows the rules and adheres to the laws of the state. Hire a CEO that actually lives in the city. Hire professional personnel that live in the city. Surely there are local eager talented professionals that would want to work there.


  9. Helpful (1)

    "where comedy and tragedy seem to live together in perfect harmony"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee Generalist in San Antonio, TX
    Current Employee - Employee Generalist in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NewTek full-time (More than 3 years)

    Pros

    Overall this company oozes with innovation and uniqueness. They have a game room, payday parties, and an open door policy for upper echelon management. It is not a stuffy, tight corporate atmosphere. A very relaxed and somewhat laid back atmosphere. Bring your dog to work, or your snake, or your kids, newtek magically takes care of your kids. On a professional level the company has a niche product for a niche crowd. The clientele knows what they want and NewTek knows how to serve it up right.

    Cons

    Way too many managers. Way too many micromanaging managers. The ultimate goal of the company is to generate sales, it seems. The true core value and vision of the company is money. Not that money is everything, it's just not the owner's real vision it seems. Upper management have serious communication issues. The real working class is the people who actually work. These are the people who don't get performance reviews, or raises. The only people who end up getting raises are people who get promoted. Raises are few and far between. Upper management are all men, not that it's a bad thing, but the lack of a woman having some superior decision-making ability at the mother ship, could be the problem. There is also little to no synergy between departments. There's often times when blaming and pointing fingers over email is commonplace. Finally the biggest blow for me is the many times I've asked for vacation time or paid time off and was denied over and over, even though it was time owed to me. Shame shame. Not so much a family-friendly workplace.

    Advice to Management

    Fire yourselves. If that's not a good choice then communicate better with your employees. Empower your employees to make better decisions. give them props. give them raises. give them a better incentive than a profit sharing check. Promise them hope and room for growth.


  10. "Great Company for Employees with Families"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Antonio, TX
    Current Employee - Software Engineer in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NewTek full-time (Less than a year)

    Pros

    NewTek cares about their employees and is always showing their appreciation for the work they do. They give great benefits to their employees and the workplace is relaxed. NewTek is family friendly and is always giving to the community. There aren't any long or stressful work weeks and the environment is welcoming.

    Cons

    The synergy and efficiency in the work flow is low. There is an issue with communication and everyone is segregated on their own project. The company lacks diversity and isn't fitting for everyone.

    Advice to Management

    Teams should have more communication and work together to bring up efficiency and synergy.


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