NewVoiceMedia Reviews | Glassdoor

NewVoiceMedia Reviews

Updated Jun 14, 2019

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Found 96 reviews

4.2
StarStarStarStarStar
Rating TrendsRating Trends
80%
Recommend to a Friend
100%
Approve of CEO
Dennis Fois
8 Ratings
Pros
  • "NewVoiceMedia is a great company working in a fast-paced environment with an Executive Team that have the ability and belief to succeed(in 14 reviews)

  • "NVM has a fantastic product which really brings value to contact centres(in 11 reviews)

Cons
  • "But nowhere is perfect, and overall I love working for NVM(in 7 reviews)

  • "It is almost always fast paced, with many challenges coming in, which i actually think makes everyone work harder and better(in 7 reviews)

More Pros and Cons
  1. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NewVoiceMedia full-time for more than a year

    Pros

    Fabulous place to work. Great market space, awesome leadership, and wonderful team environment.

    Cons

    Need to build structure to scale.

    Advice to Management

    Keep hiring great talent.

    NewVoiceMedia2018-11-21
  2. Helpful (3)

    "Opportunity, positivity and fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NewVoiceMedia full-time for less than a year

    Pros

    The leadership has almost completely turned in the last year. The C-levels are now in San Francisco establishing and enhancing relationships across the country and particularly in Silicon Valley. Our relationship with SalesForce is super solid. We know our strengths and execute on them. We believe at our core that the customer experience whether our own customers or our customers customers should be at the heart of...

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    Cons

    We need more people. So much to do, an exciting time! While changing, a lot of the operations are in the UK and that can be difficult.

    Advice to Management

    Keep up the great work. Continue to live our vision and mission of making every conversation great —externally and internally.

    NewVoiceMedia2018-03-06
  3. Helpful (1)

    "PS Consultant"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at NewVoiceMedia full-time

      Pros

      Workplace flexibility. Great management. Lot's of experience.

      Cons

      There are not many opportunities for growth within the company

      NewVoiceMedia2017-08-16
    • Helpful (1)

      "Great Company to work for"

      StarStarStarStarStar
        Current Employee - Anonymous Employee in San Francisco, CA
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at NewVoiceMedia full-time for more than a year

        Pros

        A great company with the stability of an older company but the vibe of a start up. The San Francisco team is really supportive and fun to work with.

        Cons

        The UK office is the headquarters and you do feel a bit abandoned by not being near the Headquarters.

        NewVoiceMedia2017-03-10
      • Helpful (11)

        "Not ready for N America"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Account in San Francisco, CA
        Recommends
        Neutral Outlook
        Approves of CEO

        I worked at NewVoiceMedia full-time for less than a year

        Pros

        Good company overall, but with some very salient character flaws. If they cleaned up their act, and focused on being the challenger, they may do well. They treat their employees well, and there are some cool travel and business opportunities available. I hear they are moving in the right direction. Smart people, Good people. Good product on the Contact Center side Stable technology (easier to sell) Fun events...

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        Cons

        -VERY Crowded US market. Telephony sales is very difficult in the US, generally, and especially at a telephony start-up. -NVM was constantly losing deals to more mature (US publicly traded) companies. -Not ready for the US market - they seemed to think if they just replicated their success (tactics) in Europe, and copied their marketing and sales strategies, that they would have great success in the US Markets....

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        Advice to Management

        You have something special! Don't ruin it with arrogance, lack of foresight and a boys-club culture. Face reality- Your Marketing is ineffective. Your marketing team needs to be from the US if you want to market in North America. Get an American CMO/VP who knows telephony. Generate LEADS. This is Funnel 101 stuff, guys. Develop AEs- Hiring and firing does no one good. Telephony sales at the Enterprise level...

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        NewVoiceMedia2017-02-14
      • "Loved the team I worked with."

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Sales in Dallas, TX
        Recommends
        Positive Outlook
        Approves of CEO

        I worked at NewVoiceMedia full-time for less than a year

        Pros

        Great Benefits: Health Insurance, Life Insurance, 401K....and lots of HHs was the best part. Some internal teams were great to work with.

        Cons

        Lots of office politics and need more training for employe, but that's common with a lot of companies. Overall great company.

        Advice to Management

        Great Management.

        NewVoiceMedia2016-12-08
      • Helpful (2)

        "This Company is the Real Deal"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee in San Francisco, CA
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at NewVoiceMedia full-time for less than a year

        Pros

        Exciting Solution, Great future, Experienced Leadership Team. Highly recommend it to anyone that is interested in a growth story where they can make a real a real difference.

        Cons

        Telecommunications is tricky. Burgeoning Partner Program. Crowded space in certain markets. Some fatigue in some areas of the business. Expand into new markets and continue product innovation.

        Advice to Management

        Keep moving forward. Treat everyone with respect. Continue to think big. Ignore dysfunctional axe-grinders that exist amongst all ex-employee populations.

        NewVoiceMedia2016-10-17
      • Helpful (13)

        "Read this before accepting a job here"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee 
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I have been working at NewVoiceMedia full-time for more than 3 years

        Pros

        Good technology platform for SERVICE organizations Incredibly smart CTO Easy to get a job here Quick hiring process for anyone in Sales Still a small enough company that everyone pretty much knows everyone International office locations in major cities around the world Lots of opportunities to network with Salesforce

        Cons

        They sell themselves as an established technology company with the heart of a start up, but in reality operate at a snails pace. You will not feel like you are part of Silicon Valley here. Many first time executives lacking in more than just experience. Quick to make big decisions based on emotion and pride instead of data and facts. Slow to make painfully obvious decisions out of fear of failure. Lack of culture, camaraderie,...

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        Advice to Management

        You'd be surprised just how far transparency and honesty would get you.

        NewVoiceMedia2016-10-15
      • Helpful (21)

        "Women (and everyone) beware"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Sales 
        Doesn't Recommend
        Negative Outlook

        I have been working at NewVoiceMedia full-time for more than a year

        Pros

        CTO had a good vision and the technology could be great. The market is hot for CTI/comms right now

        Cons

        This company has no leadership and doesn't deliver on commitments to employees. If you are interviewing here, beware. It may be fast for you to get a job here, but you are likely making a poor choice in a city (SF/NYC) where there are many exciting & viable opportunities that may serve you better in both the short and long terms. This company is based in the UK and is led by a very junior team of execs who wouldn't...

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        Advice to Management

        Just get it together. You've been sitting on a high potential opportunity that you're killing slowly, but surely. Put your egos away and start treating this like a viable business that expects a certain level of performance out of its executives. It will trickle down from there.

        NewVoiceMedia2016-10-26
      • Helpful (2)

        "Excellent company and Pay. Excellent Traininh"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee 
        Recommends
        Positive Outlook
        Approves of CEO

        I worked at NewVoiceMedia full-time

        Pros

        Phenomenal company with great pay, training, and nice people.

        Cons

        Only con was the office was still being developed and a little light on the work force.

        Advice to Management

        Keep doing what you're doing and add a little creativity to the mix.

        NewVoiceMedia2016-08-18
      Found 96 reviews