NewVoiceMedia Reviews

Updated May 26, 2020

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3.9
73%
Recommend to a Friend
70%
Approve of CEO
NewVoiceMedia CEO Dennis Fois (no image)
Dennis Fois
13 Ratings
Pros
  • "NewVoiceMedia is a great company working in a fast-paced environment with an Executive Team that have the ability and belief to succeed(in 16 reviews)

  • "NVM has a fantastic product which really brings value to contact centres(in 11 reviews)

Cons
  • "It is almost always fast paced, with many challenges coming in, which i actually think makes everyone work harder and better(in 7 reviews)

  • "But nowhere is perfect, and overall I love working for NVM(in 7 reviews)

More Pros and Cons
  1. "Great group of people"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Professional Services Consultant 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at NewVoiceMedia full-time for less than a year

    Pros

    Opportunity to travel and see product in action. Great resources to learn from

    Cons

    None to report. The work is not monotonous

  2. Helpful (1)

    "Avoid this place at all costs"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NewVoiceMedia full-time for more than a year

    Pros

    Pretty average salaries, it's somewhat of a well-known product in the Salesforce ecosystem.

    Cons

    NewVoiceMedia is a horrible place to work. The management is completely corrupt, picking and choosing who they like and sticking with those people. Even top performers get completely left behind and even let go if they don't fit in to the frat culture that is NewVoiceMedia. While there are some good people, the people who make decisions are some of the most ethically bad people you will ever meet. Don't fall for anything you are told during the interview. Most of it is complete BS. Now that Vonage took over, things are even worse.

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  3. "Great People/Poor Management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior PS Consultant in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NewVoiceMedia full-time for more than 3 years

    Pros

    Great people, fast paced, supportive staff

    Cons

    No formal training, No true path for growth, everything is quick turnarounds for a profit

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  4. "Marketing"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NewVoiceMedia full-time for more than a year

    Pros

    Fabulous place to work. Great market space, awesome leadership, and wonderful team environment.

    Cons

    Need to build structure to scale.

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  5. Helpful (4)

    "Opportunity, positivity and fun"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NewVoiceMedia full-time for less than a year

    Pros

    The leadership has almost completely turned in the last year. The C-levels are now in San Francisco establishing and enhancing relationships across the country and particularly in Silicon Valley. Our relationship with SalesForce is super solid. We know our strengths and execute on them. We believe at our core that the customer experience whether our own customers or our customers customers should be at the heart of everything. When we operate with that level of passion and understanding everything else falls into place. It is very easy to make decisions on roadmap, internal processes and hiring decisions when our mission and core passion is so clear. We are a late stage start up—enough people and customers to know what we are doing and focus on our strengths. New enough to be agile and respond to both employees and customers. Our CFO is conservative and mature. He makes good decisions that will keep our company in the black. His English sense of humor keeps us all laughing. Finally, we are a culture that cares. We really care about our customers success and the well being of our employees. A JOY to be here with this group of incredibly talented, smart and personable people.

    Cons

    We need more people. So much to do, an exciting time! While changing, a lot of the operations are in the UK and that can be difficult.

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  6. Helpful (1)

    "PS Consultant"

    4.0
    Current Employee - Anonymous Employee 

    I have been working at NewVoiceMedia full-time

    Pros

    Workplace flexibility. Great management. Lot's of experience.

    Cons

    There are not many opportunities for growth within the company

  7. Helpful (1)

    "Great Company to work for"

    5.0
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NewVoiceMedia full-time for more than a year

    Pros

    A great company with the stability of an older company but the vibe of a start up. The San Francisco team is really supportive and fun to work with.

    Cons

    The UK office is the headquarters and you do feel a bit abandoned by not being near the Headquarters.

  8. Helpful (11)

    "Not ready for N America"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at NewVoiceMedia full-time for less than a year

    Pros

    Good company overall, but with some very salient character flaws. If they cleaned up their act, and focused on being the challenger, they may do well. They treat their employees well, and there are some cool travel and business opportunities available. I hear they are moving in the right direction. Smart people, Good people. Good product on the Contact Center side Stable technology (easier to sell) Fun events and social hours Solid benefits Well-ingrained into the SFDC eco-system CEO seems like a nice guy, good fundraiser.

    Cons

    -VERY Crowded US market. Telephony sales is very difficult in the US, generally, and especially at a telephony start-up. -NVM was constantly losing deals to more mature (US publicly traded) companies. -Not ready for the US market - they seemed to think if they just replicated their success (tactics) in Europe, and copied their marketing and sales strategies, that they would have great success in the US Markets. Nope. English/European marketing doesn't work in the US, especially as a Challenger brand. - Marketing pulled in very little new business. Partnership leads were rare. AEs had to fend for themselves with virtually no inbound. This is especially difficult a task for telephony sales in a start-up environment. -One-trick pony (Salesforce only) -Sales acceleration product is weak -Systems they set up were simply out-dated. There's no need for an archaic patchwork of legacy systems, Microsoft Office, various chat tools, terrible Dropbox integration and a slew of other God-awful sales tech implementations. It was like working in 2007. -C-Suite seems out of touch- Several of the new C-suite come from top companies, but not from enterprise Start-ups where deep resources and large teams are non-existent, and you have to make due. They seem in over-their-heads, as what worked at 'mega Company X' wasn't working for a small telephony start-up out of England. Applying what works at a company with 40,000 employees is not a good strategy for a 400 person team. - Boys Club- It was very hard as a woman to be treated as an equal, and there were very few females in sales. - Generally speaking, there were very minorities at NVM, which I found odd at a company in Silicon Valley.

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  9. "Loved the team I worked with."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NewVoiceMedia full-time for less than a year

    Pros

    Great Benefits: Health Insurance, Life Insurance, 401K....and lots of HHs was the best part. Some internal teams were great to work with.

    Cons

    Lots of office politics and need more training for employe, but that's common with a lot of companies. Overall great company.

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  10. Helpful (2)

    "This Company is the Real Deal"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NewVoiceMedia full-time for less than a year

    Pros

    Exciting Solution, Great future, Experienced Leadership Team. Highly recommend it to anyone that is interested in a growth story where they can make a real a real difference.

    Cons

    Telecommunications is tricky. Burgeoning Partner Program. Crowded space in certain markets. Some fatigue in some areas of the business. Expand into new markets and continue product innovation.

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