NewVoiceMedia Reviews | Glassdoor

NewVoiceMedia Reviews

Updated August 16, 2017
85 reviews

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4.0
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Jonathan Gale
63 Ratings

85 Employee Reviews

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Pros
  • NewVoiceMedia is a great company working in a fast-paced environment with an Executive Team that have the ability and belief to succeed (in 14 reviews)

  • The management team are driven by customer success & the overall company ethos of working hard & collaborative efforts makes it a great place to work (in 5 reviews)

Cons
  • The fast pace can be exhausting and you need to enforce your own work/life balance, as it is easy to get caught up in working too much (in 5 reviews)

  • There is more to do than hands to do as in every fast growing company (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "PS Consultant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NewVoiceMedia full-time

    Pros

    Workplace flexibility. Great management. Lot's of experience.

    Cons

    There are not many opportunities for growth within the company


  2. "Great Company to work for"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NewVoiceMedia full-time (More than a year)

    Pros

    A great company with the stability of an older company but the vibe of a start up. The San Francisco team is really supportive and fun to work with.

    Cons

    The UK office is the headquarters and you do feel a bit abandoned by not being near the Headquarters.

  3. Helpful (4)

    "Not ready for N America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account in San Francisco, CA
    Former Employee - Account in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at NewVoiceMedia full-time (Less than a year)

    Pros

    Good company overall, but with some very salient character flaws. If they cleaned up their act, and focused on being the challenger, they may do well. They treat their employees well, and there are some cool travel and business opportunities available. I hear they are moving in the right direction.

    Smart people, Good people.
    Good product on the Contact Center side
    Stable technology (easier to sell)
    Fun events and social hours
    Solid benefits
    Well-ingrained into the SFDC eco-system
    CEO seems like a nice guy, good fundraiser.

    Cons

    -VERY Crowded US market. Telephony sales is very difficult in the US, generally, and especially at a telephony start-up.

    -NVM was constantly losing deals to more mature (US publicly traded) companies.

    -Not ready for the US market - they seemed to think if they just replicated their success (tactics) in Europe, and copied their marketing and sales strategies, that they would have great success in the US Markets. Nope. English/European marketing doesn't work in the US, especially as a Challenger brand.

    - Marketing pulled in very little new business. Partnership leads were rare. AEs had to fend for themselves with virtually no inbound. This is especially difficult a task for telephony sales in a start-up environment.

    -One-trick pony (Salesforce only)

    -Sales acceleration product is weak

    -Systems they set up were simply out-dated. There's no need for an archaic patchwork of legacy systems, Microsoft Office, various chat tools, terrible Dropbox integration and a slew of other God-awful sales tech implementations. It was like working in 2007.

    -C-Suite seems out of touch- Several of the new C-suite come from top companies, but not from enterprise Start-ups where deep resources and large teams are non-existent, and you have to make due. They seem in over-their-heads, as what worked at 'mega Company X' wasn't working for a small telephony start-up out of England. Applying what works at a company with 40,000 employees is not a good strategy for a 400 person team.

    - Boys Club- It was very hard as a woman to be treated as an equal, and there were very few females in sales.

    - Generally speaking, there were very minorities at NVM, which I found odd at a company in Silicon Valley.

    Advice to Management

    You have something special! Don't ruin it with arrogance, lack of foresight and a boys-club culture.

    Face reality- Your Marketing is ineffective. Your marketing team needs to be from the US if you want to market in North America. Get an American CMO/VP who knows telephony.

    Generate LEADS. This is Funnel 101 stuff, guys.

    Develop AEs- Hiring and firing does no one good. Telephony sales at the Enterprise level takes 12-18 months, and 6-plus months at the Midmarket level. The training needs to be ongoing, not just Bootcamp.

    Better Sales hiring - Fortune 5000 sales managers and AEs *WILL NOT SUCCEED* in an enterprise Start-up. Stop hiring them. They don't know how to get sales, or to grow revenue, unless it is handed to them on a silver platter. They are lost in a start-up environment.

    Be less rigid- Process is not important to prospects, and if NVM delivers a crappy experience because of an endless list of hoops you make the prospect jump through, it will continue to lose deals. I saw several deals lost because "NVM was too difficult to work with". I believe the rigidity was due to not adjusting British business standards to the loose and quick American style of business.


  4. "Loved the team I worked with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Dallas, TX
    Former Employee - Sales in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NewVoiceMedia full-time (Less than a year)

    Pros

    Great Benefits: Health Insurance, Life Insurance, 401K....and lots of HHs was the best part. Some internal teams were great to work with.

    Cons

    Lots of office politics and need more training for employe, but that's common with a lot of companies. Overall great company.

    Advice to Management

    Great Management.


  5. Helpful (2)

    "This Company is the Real Deal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NewVoiceMedia full-time (Less than a year)

    Pros

    Exciting Solution, Great future, Experienced Leadership Team. Highly recommend it to anyone that is interested in a growth story where they can make a real a real difference.

    Cons

    Telecommunications is tricky. Burgeoning Partner Program. Crowded space in certain markets. Some fatigue in some areas of the business. Expand into new markets and continue product innovation.

    Advice to Management

    Keep moving forward. Treat everyone with respect. Continue to think big. Ignore dysfunctional axe-grinders that exist amongst all ex-employee populations.


  6. Helpful (10)

    "Read this before accepting a job here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NewVoiceMedia full-time (More than 3 years)

    Pros

    Good technology platform for SERVICE organizations
    Incredibly smart CTO
    Easy to get a job here
    Quick hiring process for anyone in Sales
    Still a small enough company that everyone pretty much knows everyone
    International office locations in major cities around the world
    Lots of opportunities to network with Salesforce

    Cons

    They sell themselves as an established technology company with the heart of a start up, but in reality operate at a snails pace. You will not feel like you are part of Silicon Valley here.

    Many first time executives lacking in more than just experience. Quick to make big decisions based on emotion and pride instead of data and facts. Slow to make painfully obvious decisions out of fear of failure.

    Lack of culture, camaraderie, and positivity in the offices as the team's have lost faith in their old and new leadership.

    Lack of processes for the most basic things so a lot of time and energy is wasted in many parts of the business.

    Advice to Management

    You'd be surprised just how far transparency and honesty would get you.


  7. Helpful (15)

    "Women (and everyone) beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Doesn't Recommend
    Negative Outlook

    I have been working at NewVoiceMedia full-time (More than a year)

    Pros

    CTO had a good vision and the technology could be great.
    The market is hot for CTI/comms right now

    Cons

    This company has no leadership and doesn't deliver on commitments to employees. If you are interviewing here, beware. It may be fast for you to get a job here, but you are likely making a poor choice in a city (SF/NYC) where there are many exciting & viable opportunities that may serve you better in both the short and long terms.

    This company is based in the UK and is led by a very junior team of execs who wouldn't hack it for a day at a respectable tech company in either the Silicon Valley or NYC. The CEO is a nice guy, but he isn't much of a leader and it's caused a great deal of pain to an entire company of people who could help the company succeed in a significant way.

    In reference to the review's title- outside of being a generally poor employer- in particular, this is NOT a company for women. There are zero female execs and a very, very small percentage of women in any type of well sponsored leadership role. If you are a woman here, there is a reasonable possibility that you will be harassed or disadvantaged/discriminated against. You probably won't be aware of it immediately because it's that ingrained in the company culture, which is the worst part.

    Unfortunately, there is an air of an old British & NYC men's club that seems to support and perpetuate a bit of a Mad Men-esq culture. Not good...particularly when the company doesn't have a well structured HR program to support a safe and productive environment for employee success.

    Overall- the risk is too high. Ability to execute is shockingly poor. It's a 'startup' that has the politics and momentum of the federal government. And, there doesn't appear to be a plan to change/revive the organization, which is what NVM really needs.

    Advice to Management

    Just get it together. You've been sitting on a high potential opportunity that you're killing slowly, but surely. Put your egos away and start treating this like a viable business that expects a certain level of performance out of its executives. It will trickle down from there.

  8. Helpful (2)

    "Excellent company and Pay. Excellent Traininh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NewVoiceMedia full-time

    Pros

    Phenomenal company with great pay, training, and nice people.

    Cons

    Only con was the office was still being developed and a little light on the work force.

    Advice to Management

    Keep doing what you're doing and add a little creativity to the mix.


  9. "Great People, Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at NewVoiceMedia full-time

    Pros

    Fast paced, start-up environment. Collaborative environment, people want to get things done, great company culture (though a little non-traditional as it's a British company), good work/life balance--attitude is as long as your hitting your numbers/getting your work done, then we're happy. Good benefits, okay PTO.

    Cons

    Executives are all at HQ in the UK which is not ideal for a company trying to grow in the US market


  10. Helpful (3)

    "Sales Representative Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working at NewVoiceMedia as a Sales Representative is a learning experience that allows for a lot of professional growth. Other NVM employees are extremely helpful and assists as much as possible in the learning about the company and aiding your growth in the sales work force.

    Cons

    You have to be patient when working here because it is not an easy job, it takes commitment and dedication.


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