NewWave Communications Reviews | Glassdoor

NewWave Communications Reviews

Updated September 30, 2017
18 reviews

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3.2
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Tom Gleason
4 Ratings

18 Employee Reviews

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  1. "Inbound sales representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NewWave Communications full-time

    Pros

    Paid my bills for over 5 years

    Cons

    Company was sold to cable one.


  2. "Unstable future and no opportunities for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at NewWave Communications full-time

    Pros

    flexible work schedule, supervisor is great

    Cons

    company consistently does not fill vacant positions to save on cost even though they are needed. Telecommunications business so when it sells its likely you won't have a job.

  3. "It was OK."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Assistant in Sikeston, MO
    Former Employee - Human Resources Assistant in Sikeston, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at NewWave Communications full-time (Less than a year)

    Pros

    It was a great company. Learned many things that has carried over to another position.

    Cons

    seemed a bit secretive.


  4. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NewWave Communications full-time

    Pros

    You are treated well. pay is fair.

    Cons

    Benefits are not the greatest ( health Ins. wise )

    Advice to Management

    No complaints for my dept.


  5. "Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Operation Supervisor in Brazil, IN
    Current Employee - Technical Operation Supervisor in Brazil, IN
    Recommends
    Positive Outlook

    I have been working at NewWave Communications full-time (More than 5 years)

    Pros

    It's a job that bills the bills

    Cons

    Pays low need to pay like other cable companys

    Advice to Management

    Pay better pay better pay better


  6. Helpful (1)

    "Waiting to be sold"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Sales Manager in Conroe, TX
    Former Employee - Business Sales Manager in Conroe, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at NewWave Communications (More than a year)

    Pros

    NewWave provides a better service than DSL in most of the communities it serves. The company is trying to make the network better. Benefits are good.

    Cons

    This company frequently frustrates their customers by failing to keep them informed of changes to the service calls and installation times. Some business clients wait months to have new service set up. Management is doing just enough to keep the boat afloat while waiting to be sold.

    Advice to Management

    Run the business as if you were going to be in business for the next 50 years. Show that you value your clients. Drop the "just waiting to be sold" mindset that keeps you from moving forward.


  7. "Company invests in networks and communities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    The company has made massive network improvements, providing employees with a product they can be proud to promote. Doubled Internet speeds across over 90% of the company in just one year.

    Cons

    The service areas are spread out a bit from a geographic perspective and technical crews can be taxed a bit.

    Advice to Management

    Management has done a fantastic job of bringing a conglomeration of several purchased systems together and are approaching consistent practices across the company. This has been a work in progress, but is definitely improving.

  8. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in El Campo, TX
    Former Employee - Sales Manager in El Campo, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at NewWave Communications (More than a year)

    Pros

    The people that you work with are great and want to help the customer.

    Cons

    Too small of a company. Always actively looking to sell the business to another carrier which makes the future uneasy even with the "L-TIP letter" (lump sum payment if they sell). If they do get close to selling then they will drive instant revenue by laying off employees so you might not even see the "L-TIP money". Proceed with caution.

    Advice to Management

    When a system just gets upgraded to Docsis 3 there needs to be a little time for the business in that system to get wind of it. Allow more time for the sales to come and they will come.


  9. "Good Place"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NewWave Communications full-time

    Pros

    Bonus Plan. CEO and team are personable.

    Cons

    Pay is low and systems in place do not serve the customer.

    Advice to Management

    Get better systems in place to better align the company.


  10. "Technical Support Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Technical Support Agent in Sikeston, MO
    Current Employee - Technical Support Agent in Sikeston, MO
    Recommends
    Positive Outlook

    I have been working at NewWave Communications full-time (Less than a year)

    Pros

    Decent pay. Commission. Full time

    Cons

    No cons at this time


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