Nexmo Reviews | Glassdoor

Nexmo Reviews

Updated December 14, 2016
28 reviews

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3.6
Star Star Star Star Star
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Tony Jamous
26 Ratings

28 Employee Reviews

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  1. Helpful (3)

    "One of the most innovative and fast-growing companies I've seen or worked with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nexmo full-time

    Pros

    Product & technology are solid and consistently outshine competitors. You will hear very nice words from customers and business partners. It is proud to be part of a company that leads a category.

    Impressive growth of Revenue and customer base since inception. Leadership team members are experienced and really know the sector well. Product and solution innovation is an everyday thing. A lot of A-players and out-achievers within the organization.

    People & Culture - supportive and innovative. Not just talking about senior management here. From C-level execs to staff engineers, product managers, marketing, admin, and so on, everyone really goes the extra mile to improve business performances where they can. Everyone strives to deliver the best possible outcomes in his or her functional area while helping others succeed in theirs as well.

    Passion - Fun, open, and encouraging culture. Flat organizational structure. Employees get to own projects and take initiatives.

    International and multicultural - besides the san francisco HQ nexmo has offices in London, Hong Kong and Singapore. Employees interact with one another across teams and across regions.

    Perks - Benefits, generous 401k match, paid holidays. Fun events all year long, Food & beverages, ping pong table....

    Cons

    Perhaps need more meeting rooms in the SF office. When it gets busy it can cause unnecessary stress for meet organizers if we're running out of space... also sometimes there're noises coming from upstairs neighbors...

    Advice to Management

    Continue to bring on great people and promote the stellar culture. Scale hard! :) Here's to the many successes to come.


  2. Helpful (5)

    "The best thing about this company is that they were just acquired.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Innovative technology. The communications platform is superb.
    The people in England are awesome, and so is the sales and marketing team in SF.
    They were just acquired by Vonage, so hopefully they will bring in some strong leadership.

    Cons

    Glassdoor gets funny if you share specific feedback on people (previous review was declined), so I will speak in general statements.

    The management of this company leave much to be desired.

    They used to really push the "Nexmo Values", but not so much over the last year. Turns out if you have values, people hold you accountable to them. The management did not like that, so out the values went.

    The C Suite were generally ineffective (CTO is a bright light, also had a awesome CMO that they seem to micromanage quite a bit), and lacked leadership experience.

    This is a company that could have benefitted from scaling earlier with the right people in leadership positions. As it turns out, it is a great lesson on what not to do when you are scaling a high growth company.

    Advice to Management

    You did the right thing in selling the company, please try to learn from the mistakes you made here and don't repeat them in the future.

    People make mistakes, the beauty of working in startups is that you can learn from them. You tended to not let anything go, and that ultimately hurt your credibility with your employee's.


  3. Helpful (8)

    "The management is mess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Francisco, CA
    Former Employee - Sales in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nexmo (Less than a year)

    Pros

    Good Benefit and people are nice. thats all

    Cons

    The management get very high paid and do nothing. Many CXO title just talk and imagine IPO coming. Burn a huge money to feed those CXO. Poor management.


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  5. Helpful (6)

    "Rock Solid Technology, Smart Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Marketing Director in San Francisco, CA
    Current Employee - Digital Marketing Director in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nexmo full-time (Less than a year)

    Pros

    - Technology delivers on the promise
    - Incredible revenue growth
    - C-level leadership welcomes new ideas; decisions are facts-based and thoughtful
    - Seasoned leadership team has been brought in to take the company to the next level

    Cons

    - San Francisco office needs a better coffee machine


  6. Helpful (10)

    "Trending down, be cautious"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nexmo full-time (More than a year)

    Pros

    Had tons of potential at one point. Some nice brand name customers. Office is set up to have fun. Some very talented people but many driven out.

    Cons

    Chasing competitors. Losing key deals. Staff turnover is scary. No sales leadership. Sales culture is lacking. Office fun stuff is used but people are tentative about it. Not enough sync between marketing and sales. HR is weird and came from big co's like MSFT and Google - this is a lean start-up so many alignment issues. Can only live off of the main customers for so long. Mandatory reading for all employees is "Leadership and Self-Deception, Getting out of the box" - also weird.

    Advice to Management

    Go on vaca and think about Plan B and implement quickly. Get out of your own box, don't over think things. Have more fun. Don't project, stop it with the book.


  7. Helpful (14)

    "Revenue Growth and nothing else"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Fast Growing, Good Product, Global first in product and thought

    Cons

    CEO seems to be looking to cash out. Decisions are short term. Not a good environment.


  8. Helpful (21)

    "There are tons of awesome companies to work for in the bay area, this isnt one of them"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Nexmo full-time (Less than a year)

    Pros

    Some of the people there are pretty cool
    Get to work with a wide variety of companies
    Very international, you'll probably get the chance to travel internationally for work a couple times a year
    Some of the products are actually very good and there is good opportunity to keep growing the business
    There are a few good executives but they're the minority unfortunately
    The London office is awesome and morale is much higher there

    Cons

    Management asks you to write positive reviews
    The star rating is very misleading to how employees actually feel about the company, people just don't feel safe talking about it. Look at the "trends" feature to see a more accurate picture
    The stupid HR people who go around leaving fake reviews and commenting on other people's honest reviews,
    The culture is terrible and employees are treated like crap every step of the way
    The CEO is a tyrant and will screw you over the first chance he gets regardless of how long you were with the company or what you've contributed
    Early employees got worse stock options than people they hired two years after them
    Pay isn't competitive with the area
    Some really awful executives
    Derision and condescension are the norm, going to HR will only get you in trouble when they tell the person that you complained about what you said
    No real performance reviews, you'll probably just be fired without warning (happened a few times)
    They'll change your pay constantly
    If you're in sales they'll just refuse to pay you on big accounts that you bring in and make excuses for why
    The CEO's favorite people have zero accountability and will be held to a completely different standard
    No transparency, they won't tell you what your stock options are worth
    Good people are quitting at an alarming rate, a lot of them very recently. What's going on?
    The company just hires the cheapest people they can find, not the best
    Really good, honest people are taken advantage of

    Advice to Management

    Most of you have no business being in management but the ones that do need to have a spine and stick up for what you know is right
    Fire the people that you KNOW are problems, why bother letting them stick around poisoning the well?
    Get the board involved ASAP


  9. Helpful (11)

    "Once held such great promise..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nexmo full-time (Less than a year)

    Pros

    work with some great people
    occasionally travel internationally
    product is pretty good
    London office is awesome

    Cons

    the CEO micro manages every aspect of the business which is why so many good smart people who started early on, are leaving all the time

    You really need to fight to be paid for what you are worth so know your worth or you'll get taken advantage of, and I'm not sure if this is malicious in nature but it's a problem. In fact the CEO openly encourages people to go get other offers to see how much they are worth on the market.

    The HR department was renamed "People and Culture" which is sham because culture is bad and people are incredibly undervalued, unappreciated and leaving. HR at Nexmo exists to protect upper management and nothing else.

    Is it better to have no company values or values that every single employee mocks behind management's back?
    People try to do the right thing then get scolded for it, so don't bother speaking up.

    If you are free thinking individual with talent and who likes autonomy, this isn't for you. If you take and accept orders blindly without question, then might be the right fit.

    Advice to Management

    Where to start? If you could hit the reset button and try again, I'd recommend that but you can't so I guess have fun watching your core team leave. Hopefully then you'll realize that people make your company and good leaders should be doing whatever it takes to keep and inspire top talent.


  10. Helpful (13)

    "Viewers beware"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in San Francisco, CA
    Former Employee - Marketing in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nexmo full-time (More than a year)

    Pros

    Start-up companies are typically fun, young, and fast faced.

    Cons

    Not sure where to start, but I'd generally suggest avoiding this one. The company is trending down.

    Advice to Management

    Develop a better company culture, bring in leaders, treat your current employees better, and get aggressive with your competitors


  11. Helpful (11)

    "Great people -- just stay out of CEO's Way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Nexmo full-time (More than a year)

    Pros

    Some of the nicest, hardest-working people I've ever worked with.

    Cons

    The CEO is erratic, less than honest, and will make your life hell if you disagree with him, no matter how rational you are being.

    Twilio is a better product in most circumstances.

    Advice to Management

    Get therapy -- seriously. Your rages are the best recruiting tools Twilio ever had.

    Nexmo Response

    Jun 3, 2015 – Manager, Talent Acquisition

    Nexmo has been growing very fast over the last four years and our future is looking great. This quick pace is what makes start-ups exciting and at the same time challenging. We don't always get it ... More



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