Next Retail Reviews | Glassdoor

Next Retail Reviews

Updated February 17, 2017
680 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Next Retail CEO Simon Wolfson
Simon Wolfson
200 Ratings

680 Employee Reviews

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Pros
Cons
  • Long hours, high expectations and can be rather boring at times (in 30 reviews)

  • no extra pay on bank holidays, or sales (in 13 reviews)

More Pros and Cons

  1. "Customer service telephony advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Leicester, MA
    Current Employee - Customer Service Representative in Leicester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Next Retail full-time (More than a year)

    Pros

    Best place to work at is next plc as a telephone advisor

    Cons

    None I can't fault any

    Advice to Management

    Keep providing help and support more so then normally done


  2. "Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Next Retail part-time

    Pros

    Great Range of products
    Discount of 25% on clothing
    Additional hours at Christmas
    Undertook some management tasks
    Access to sale stock first
    Ability to get promoted or move branch

    Cons

    Very control heavy - overly so
    Often management focus on smaller non material items
    In some stores lack of management skills - e.g. ensuring roster and pay aligned if asked to stay on past shift
    Small contracts of 4 hours often

    Advice to Management

    Treat staff with better respect


  3. "working with people who have special needs"

    Star Star Star Star Star
    • Culture & Values
    Current Employee - Direct Care Worker in New York, NY
    Current Employee - Direct Care Worker in New York, NY

    I have been working at Next Retail (More than a year)

    Pros

    work with challenging clients in all over new York city.

    Cons

    lack off work in field


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  5. Helpful (2)

    "Unfair distribution of work, unfair treatment of staff- some managers were quick to get you in trouble for things"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Meeting new people, gaining customer service experience and teamwork experience which helps when applying for future jobs where good communication, teamwork etc are necessary

    Cons

    Unfair distribution of work, unfair treatment of staff- some managers were quick to get you in trouble for things they themselves were in fact doing.


  6. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great training and a Very flexible environment

    Cons

    No interpersonal opportunities but very professional


  7. "Good job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Next Retail full-time

    Pros

    Nice Customers, good bonus system, good methods of training, good employee discount

    Cons

    condescending managers, overtime is forced upon you, have to work every christmas, can't have holidays during sale periods


  8. "Good first job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Christmas Temp in Norwich, England (UK)
    Former Employee - Christmas Temp in Norwich, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Next Retail part-time (Less than a year)

    Pros

    The staff were all really friendly and the atmosphere was lovely, you can easily pick up extra shifts from the shift market place or put your contracted shifts up for someone to take. There is opportunities to work on different floors e.g. menswear, womenswear, children and in the stock room too - I preferred mens as it was the quietest!! Thursday evenings you literally get paid to walk round in circles!

    Cons

    They only kept one christmas temp on after January even though there were many vacancies online for our store, meaning good staff are lost. Some of the coordinators got frustrated if you got stuck and had to ask for help on the tills, and they would talk down to you.


  9. "Okay job as a stop gap in life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Next Retail part-time (More than a year)

    Pros

    - The sales team are super nice that I work with
    - The discount is alright too
    - It's not much, but you get a 15p bonus for parcel pick ups if you collect within 2 minutes
    - 75% discount on uniform which is great - just wish we had more choice

    Cons

    Very long hours on your feet and pushed quite hard at times for very little pay! I was shocked over Christmas that there wasn't any extra pay for working (for days like New years and Boxing day). I think working such long hours especially on family holidays for absolute minimum wage was quite disgusting, and I can safely say I won't be there for the next sale!!

    Also, management are quite pally pally with each other and appear to sometimes pick their favourites and treat the rest like rubbish - this is not a reflection of the company however, as this is just an unfortunate experience in our store. The managers also often fail to communicate. Nothing is explained to you, you'd be lucky if you were even told the new procedures/general information about the store.

    Advice to Management

    Appreciate your staff a bit more and in turn they might begin to like and respect you, A little kindness goes a long way.


  10. "employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Prevention
    Current Employee - Loss Prevention
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Decent pay and benefits, flexible rotas, good quality of staff to work with. Decent team relationship both between staff and staff and management

    Cons

    Lack of staff cause issues with customer care which then you get penalised for


  11. "Nice Place To Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Friendly staff, good discounts, I only interned for a month but everyone took me in as one of their own.

    Cons

    Worked at the head office, some staff gave me lots of responsibilities others not as much. Very busy and can't always get back to people in terms of phones and emails



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