Next Retail Reviews | Glassdoor

Next Retail Reviews

Updated August 14, 2018
1,261 reviews

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3.3
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Next Retail CEO Simon Wolfson
Simon Wolfson
340 Ratings

1,261 Employee Reviews

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Pros
Cons
  • "Its retail so long hours at times (Sales) and seasonal times are expected" (in 52 reviews)

  • "Difficult to get a full time contract" (in 41 reviews)

More Pros and Cons

  1. "Customer service telephony advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Leicester, MA
    Current Employee - Customer Service Representative in Leicester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Next Retail full-time (More than a year)

    Pros

    Best place to work at is next plc as a telephone advisor

    Cons

    None I can't fault any

    Advice to Management

    Keep providing help and support more so then normally done


  2. "No training or support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Womenswear Sales Assistant in Washington, DC
    Former Employee - Womenswear Sales Assistant in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Next Retail part-time (Less than a year)

    Pros

    Staff get a 25% discount, so maybe worth it if you want to buy a sofa from them (or just wait for a sale)

    Cons

    Little to no training or support from management, on my second week I was the most trained person on womenswear in a large store. At this point my computer account wasn't activated to process returns and there was not manager to be seen.

    Pays their staff the minimum wage, which they are expected to make up with incentivised goals- such as collecting parcels from the parcel room in under 2 minutes (including the older lady that was forced to run from across the store to be able to do this)
    + company purposely give contracts of 4/6 guaranteed hours a week, to allow them more flexibility at the cost of giving their workers no job security.

    Overall unfriendly work culture, everyone miserable.

    When I handed my resignation in after 5 weeks, I was told management wouldn't care because they have such a ridiculously high turnover of staff anyway.

    Advice to Management

    Do better. Train your staff, pay them the living wage and treat them will overall less contempt- they will work harder and stay.

  3. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Next Retail part-time

    Pros

    Great Range of products
    Discount of 25% on clothing
    Additional hours at Christmas
    Undertook some management tasks
    Access to sale stock first
    Ability to get promoted or move branch

    Cons

    Very control heavy - overly so
    Often management focus on smaller non material items
    In some stores lack of management skills - e.g. ensuring roster and pay aligned if asked to stay on past shift
    Small contracts of 4 hours often

    Advice to Management

    Treat staff with better respect


  4. Helpful (1)

    "excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    Pros

    Great team, smart people. Not too many deadlines. Good culture.

    Cons

    Commute, no where close to any pulic transport. I h as to ommutw 3 hours everyday to get to work
    .

    Advice to Management

    Kexcellent work. Looking forward to the next year. Good progress so far.


  5. "Accounting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookkeeper in Tampa, FL
    Former Employee - Bookkeeper in Tampa, FL
    Recommends
    Positive Outlook

    Pros

    Great support would love to go back but I moved to another part of the United States. It was a fun yet get the job done type environment.

    Cons

    None. I enjoyed my position and the company management. Everyone was supportive and had an open door policy. I hope to return eventually.

    Advice to Management

    None


  6. "working with people who have special needs"

    StarStarStarStarStar
    • Culture & Values
    Current Employee - Direct Care Worker in New York, NY
    Current Employee - Direct Care Worker in New York, NY

    I have been working at Next Retail (More than a year)

    Pros

    work with challenging clients in all over new York city.

    Cons

    lack off work in field


  7. Helpful (2)

    "Unfair distribution of work, unfair treatment of staff- some managers were quick to get you in trouble for things"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Meeting new people, gaining customer service experience and teamwork experience which helps when applying for future jobs where good communication, teamwork etc are necessary

    Cons

    Unfair distribution of work, unfair treatment of staff- some managers were quick to get you in trouble for things they themselves were in fact doing.

  8. "5 1/2 Years, 3 Stores, 4 Job Roles, 5 Store Managers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Coordinator
    Former Employee - Sales Coordinator
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Next Retail full-time (More than 5 years)

    Pros

    - Excellent (25%) discount on full price stock and first pick of the sale items, including online VIP slot.
    - Great team culture.
    - Rewarding bonus scheme which allows staff to earn bonus even if the store is missing targets as long as customer service levels are high.
    - Ability to pick up extra shifts when available as well as offer shifts to other staff on a permanent or one-off basis.
    - Some excellent managers and staff who have drive and determination.
    - Good product

    Cons

    - High expectations with limited resources.
    - Haven't managed to leave the store on time for over 2 years as there simply isn't enough time in my day.
    - Often running a large store as the only manager due to structure changes. Have been in situations where I needed to take a day off sick but physically couldn't as the store wouldn't have opened.
    - Bonus package does not outweigh the poor salary. Sales Coordinators are on ~£16k pa, which is ~£500 more pa than a full time member of staff in a Sales Consultant role.
    - I have had Managers who are completely clueless and have no idea what they are doing. It seems that all too often, people are promoted based on how long they have worked for the company and not their experience or ability.

    Advice to Management

    I started as a Sale Temp, was offered a Sales Consultant job on my second temp shift, became a Team Coach within 12 months, progressed to doing Admin after another 6 months, then spent 3 years whilst at uni flitting between my job and temporary management cover. For the last 6 months I've been in a 'temporary' [read: essentially permanent] management role. The company expect so much of staff and in response to the turbulent times on the high street, with less and less resources. Sometimes it can feel like a catch 22 situation. We don't take enough money, so we can't afford the staffing, but without enough staffing, we are losing sales as the customers cannot get the service they need.

    - Give management more resources and make cuts across the business
    - Improve the pay to keep talent within the business
    - Make progression more efficient.

    I am leaving the company because I can earn an extra £10k in a trainee role with another company. I don't want to leave Next because I love my job but the company pay and staffing structure has made it unfeasible.


  9. "Great to be part of a dedicated team with customer focus top priority"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Gateshead, England (UK)
    Current Employee - Sales Manager in Gateshead, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Next Retail full-time (More than 10 years)

    Pros

    Great working environment with good training skillls

    Cons

    Can be very demanding at times but this is very rewarding if you can rise to the challenge

    Advice to Management

    Little opportunity to progress further although this depends on your location


  10. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager in Glasgow, Scotland (UK)
    Former Employee - Retail Store Manager in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Next Retail full-time (More than 10 years)

    Pros

    Fast paced, energetic environment with great people

    Cons

    Expectations unrealistic with minimal resources

    Advice to Management

    Be involved with the team


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