Next Retail Reviews | Glassdoor

Next Retail Reviews

Updated February 25, 2017
327 reviews

Filter

Filter

Current Employees

3.7
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Next Retail CEO Simon Wolfson
Simon Wolfson
124 Ratings

327 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Long hours, high expectations and can be rather boring at times (in 30 reviews)

  • no extra pay on bank holidays, or sales (in 13 reviews)

More Pros and Cons

  1. "Customer service telephony advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Leicester, MA
    Current Employee - Customer Service Representative in Leicester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Next Retail full-time (More than a year)

    Pros

    Best place to work at is next plc as a telephone advisor

    Cons

    None I can't fault any

    Advice to Management

    Keep providing help and support more so then normally done


  2. "Implement SOP process at all states"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales & Operations in Chennai (India)
    Current Employee - Sales & Operations in Chennai (India)
    Recommends
    Positive Outlook

    I have been working at Next Retail full-time (More than 5 years)

    Pros

    Training and Operations /Sales &Operations team handled by me - South Zone

    Cons

    Lack of Training for floor staff /product knowledge

    Advice to Management

    Bring back Training team and keep the floor staff as per the industry standards


  3. "a Fantastic company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Leicester, England (UK)
    Current Employee - Human Resources in Leicester, England (UK)
    Recommends
    Positive Outlook

    I have been working at Next Retail full-time (More than 3 years)

    Pros

    Great development
    Good internal promotion
    Great atmosphere to work in.

    Cons

    There are no real cons to working at Next, its has a hard working culture but a fun one too.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "I love working for next retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Next Retail full-time (More than 5 years)

    Pros

    Excellent company to work for. Staff discount. Bonus scheme. Building great relationships with work colleagues. You get to learn loads about the product and how to seek it in order to maximise sales.

    Cons

    Working weekend... But who in retail doesn't. Can't have time off in red weeks, all of December, and two weeks in July. This is when the eoss is on. Also limited time of in September and March when they will hold their mss.

    Advice to Management

    Nothing she's fab.


  6. "Friendly, happy, worthwhile"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Glasgow, Scotland (UK)
    Current Employee - Sales Assistant in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Next Retail full-time (More than 5 years)

    Pros

    Bonuses
    Experience
    Community feel to the store

    Cons

    Leadership
    No overtime
    Long days when quiet

    Advice to Management

    Consider allowing managers to work more paid overtime


  7. "rewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Prevention in Warrington, North West England, England (UK)
    Current Employee - Loss Prevention in Warrington, North West England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Next Retail full-time (More than 8 years)

    Pros

    As a company, you cannot fault Next for the Profesional way in which they strive to deliver the highest quality to every customer.

    Cons

    communication between departments could be improved

    Advice to Management

    if management stick to procedures that they put in place, it is possible that there staff will follow procedures. and a look at the way deliveries are put together, as well as the way items are picked , could and will produce a great saving not to be sniffed at.


  8. "Amazing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Harlow, England (UK)
    Current Employee - Supervisor in Harlow, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Next Retail part-time (More than 5 years)

    Pros

    Discount Card, Lovely Staff, Supportive Management, Great incentives. Excellent support system. Bonus system. Great customers who are very friendly. Great Hourly Rate! - Company car!

    Cons

    Red weeks, EOSS, Working boxing day! 4.30 Starts! Late delivery divers! Limited hours, Small Contracts.

    Advice to Management

    Management are lovely! Very helpful. - Depends on what type of manager they are but most are out going


  9. "Good experience for customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Newcastle upon Tyne, England (UK)
    Current Employee - Sales Consultant in Newcastle upon Tyne, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Next Retail part-time (More than 5 years)

    Pros

    Train new people, good discount, good friends and support from colleagues and management, good flexibility of working hours if part time

    Cons

    Sale prep can be stressful but works out in the end


  10. Helpful (1)

    "Terrible - Bristol Cribbs Causeway Mall store"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Bristol, England (UK)
    Current Employee - Sales Consultant in Bristol, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Next Retail part-time (Less than a year)

    Pros

    -You get 25% discount
    -Uniform allowance is very good
    -Products are very nice
    -Rota system is very good as you can view from home.

    Cons

    They are very manipulative, they will always step over your hours especially if you're under 18 as you are cheaper to bring in.

    Higher Archy system is well set, if you're new or temporary you're treated like pure scum being given terrible jobs and spoken to like a degenerate.

    Managers have no respect for other employees, and will always feel like they're having a go at you. (Only recently were they fighting in there Christmas party).

    People who are there longer or more well known tend to be bullies and act like they're managers as they lounge around or flirt with other member of staffs.

    You have no flexibility at all, if they give you a shift put of your availability you're expected to work it. Many people have quit working for next as they are failing A levels due to work load from next.

    Customer are quite aggressive and annoying, on various occasions I have seen girls leaving shop floor crying due to horrible customers.

    Advice to Management

    Stop acting like you're posh and all high and mighty. Take your employees feeling and thoughts in to considerations.


  11. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stockroom Assistant
    Current Employee - Stockroom Assistant
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People you work with are the best

    Cons

    None I could think of



Showing 327 of 731 reviews
Reset Filters