Next Retail Reviews | Glassdoor

Next Retail Reviews

Updated May 24, 2017
877 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Next Retail CEO Simon Wolfson
Simon Wolfson
231 Ratings

877 Employee Reviews

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Pros
Cons
  • Can be long hours but should probably be expected (in 37 reviews)

  • Do not get sucked into working full time here it is not a good career move unless you reach a management role at least (in 31 reviews)

More Pros and Cons

  1. "Poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Quiet place
    Worked with good people

    Cons

    The managers gave shifts and then removed them
    Worked long hours for a poor salary

    Advice to Management

    Learn how to manage


  2. "Disappointing."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainee Buyer in Leicester, England (UK)
    Current Employee - Trainee Buyer in Leicester, England (UK)
    Doesn't Recommend
    Approves of CEO

    I have been working at Next Retail full-time (More than a year)

    Pros

    It's cheap to live in the midlands. - but you're better off at Sainsbury's or George or joules.. or if you don't like London go to Manchester where there's an array of "fast fashion" head offices.

    Cons

    Review process is subjective as to what area you work on and what your line manager is like and how organised. In the last 3 months next have lost (quit/forced out/fired) half their trainee buyers (unsure about merch) and the usual drop out rate for trainees is 1/4 which personally I think speaks volumes and is not only detrimental to the company but also the remaining trainees.
    As a trainee you can be on probation for 18 months, and you have no employee rights during this time which is really awful as next seem to use employee law loop holes in place for a solid HR policy for trainees which is a real shame


  3. "managers"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    flexible hours
    clothing allowance
    organised
    lunch breaks
    pay

    Cons

    unfriendly managers
    poor communication
    holiday pay


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  5. "Lovely team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Next Sales Consultant in Cork (Ireland)
    Former Employee - Next Sales Consultant in Cork (Ireland)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Next Retail part-time

    Pros

    Good team, and a great rota system which allows you to offer and pick up shifts without having to message anyone.

    Cons

    No real down sides, there was no double time on bank holidays which is common in retail but apart from that it was great.

    Advice to Management

    Keep it up


  6. "Poor and demotivating Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Solihull, England (UK)
    Former Employee - Sales Assistant in Solihull, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Next Retail part-time (More than a year)

    Pros

    Good pay with chances to improve salary based on product knowledge. Most of my fellow co-workers were friendly and easy to get along with. 25% store discount.

    Cons

    Largely, a very poor management team. Very biased towards people they were friendly with, my department manager seemed to take a dislike to all of the male co-workers on our department and at times openly showed her dislike towards male team members. Management were very demotivating and I hated coming into work, the final 6 months were particularly hard to motivate myself to come in, couldn't wait to leave.

    Advice to Management

    Respect all your employees no matter what your personal feelings towards them maybe. Try to keep your employees motivated and help create an environment that they want to come and work in.


  7. "Great Store - Poor upper management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Coordinator in Glasgow, Scotland (UK)
    Former Employee - Sales Coordinator in Glasgow, Scotland (UK)
    Doesn't Recommend
    No opinion of CEO

    I worked at Next Retail full-time (More than a year)

    Pros

    Lovely store and product.
    Some really great team members.
    Good discount.

    Cons

    Poor upper management.
    Pushing own agenda and often conflicting with other members of management making it almost impossible to achieve a balance.


  8. "Next-Delivery Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Next Retail part-time

    Pros

    Discount, sales, shift work

    Cons

    Boxing Day sales, retail hours


  9. "Birmingham bullring 226"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Birmingham, England (UK)
    Current Employee - Sales Consultant in Birmingham, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Next Retail part-time (More than 5 years)

    Pros

    25% next discount
    15% discount on branded items
    75% uniform discount based on your contract
    If you work full-time you have to be in head to toe next clothing. If you work part-time only your top has to be from next and your black trousers can be from any brand (According to the next staff handbook). I was told by a manager even if you work part-time if your allowance is over £200 then you have to wear full next uniform.
    Next employee portal: you can see your rota, you can pick overtime on sales floor, admin or stockroom and offer up you contracted shifts for other colleagues to take. Check you pay for the current month and the following. Book holidays but can't book time off in red weeks which is July and December. You can change your availability. You can look to see if your store or other stores have any contracts going this is where you would need to look if you want a store transfer.

    Cons

    At next your just a number at work ,unless it's about next managers don't care about your personal problems. Managers don't respect staff they speak to you in a disrespectful, rude and patronising tone. I have even heard senior management talking about staff to other mangers on the shop floor in an unprofessional manner. Managers will put shifts on your rota at short notice without telling you and when you say you can't do the shift they tell you that they're not going to take it off and you have to offer it up on shift marketplace. A lot of bully culture goes on at the next bullring 226 but people are scared to complain because they think they will loose their job.

    Managers breach confidential I've seen people's disciplinary records card left on the back of tills. when people call in sick I've heard senior management saying to other managers that the person is lying and their just lazy. If you call in sick you will get moaned at and told you let the store down

    Advice to Management

    Managers need to go on a training course on people skills because the way some managers speak to staff is shocking and absolutely unacceptable
    Staff can't train people properly because they their isn't enough staff to cover the zones
    Recognise and praise staff for great service rather than criticising them all the time
    When staff offer suggestions on how to improve the business/store listen to them as if you care rather than pretending and waiting for them to stop speaking
    When the area manager does a store visit the senior management team shouldn't act different and unnatural
    Managers need to take responsibility for when they make mistakes rather blaming other people .
    Why do grade 6 managers feel it's necessary to bully grade 8 coordinators just because they are below them
    People should get promoted because they are the best person for the job not because they are the managers favourites, friends or related to them


  10. "NEXT PLC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Sheffield, England (UK)
    Current Employee - Sales Assistant in Sheffield, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Next Retail part-time (Less than a year)

    Pros

    Easy enough to get days off
    25% discount card for use at any store
    Team are really nice

    Cons

    Repetitive
    Hard to get training done
    Sometimes hard to communicate with management

    Advice to Management

    Listen to requests from workers and act on them sooner rather than later. Some managers are better than others


  11. "excellent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    everything about it is fantastic, I don't have a complaint about the company

    Cons

    not enough hours, this is a problem especially if you are a student looking to get a bit extra on the side.


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