Next Retail Reviews | Glassdoor

Next Retail Reviews

Updated December 12, 2017
1,059 reviews

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3.2
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Next Retail CEO Simon Wolfson
Simon Wolfson
289 Ratings

1,059 Employee Reviews

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Pros
Cons
  • Working long hours around sales increasing pressure across the store made it difficult at times, although the extra hours did help out (in 42 reviews)

  • Do not get sucked into working full time here it is not a good career move unless you reach a management role at least (in 36 reviews)

More Pros and Cons

  1. "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Next Retail part-time

    Pros

    Discount.... staff were lovely but you could see the pressure they were under.

    Cons

    Christmas hours are ridiculous. I have worked in retail for four years until I went to Next. Bad move. Rota’d In for practically all week over Christmas despite only being contracted to one day. Needless to say I handed my notice in that day.
    No training. Literally being left to ‘wing it’. Luckily all the customers that had issues I couldn’t solve until I ‘winged it’ were very nice and understanding.

    Advice to Management

    Train better and you’ll keep staff. Also sort Christmas hours out! People with children especially don’t want to work until midnight up until Christmas and then be in at 5am Boxing Day!


  2. "Very good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Hayes, England (UK)
    Current Employee - Sales Consultant in Hayes, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Next Retail part-time (Less than a year)

    Pros

    Good opportunities to earn bonuses. Good uniform allowance and discount. Friendly team and some good people. Corporate discount. Good delivery bonus if working delivery.

    Cons

    Can get stuck with boring duties during the day depending on the team you are working in. But the longer you’re there the better it gets.
    Pay is low

    Advice to Management

    No e

  3. "Worst company in the world"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Complaints Handler in London, England (UK)
    Former Employee - Complaints Handler in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Next Retail full-time (More than a year)

    Pros

    Absolutely none, just don’t bother

    Cons

    Treat customers and employees with no respect

    Advice to Management

    Sorry you can’t teach class and you certainly don’t have ANY


  4. "Terrible Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Next Retail part-time

    Pros

    Challenging, busy, fun, good discount

    Cons

    Awful top level management, too many things to do before sale, never enough staff

    Advice to Management

    Be more aware of shop floor


  5. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Nottingham, England (UK)
    Former Employee - Sales Consultant in Nottingham, England (UK)
    Negative Outlook
    Disapproves of CEO

    I worked at Next Retail part-time (More than a year)

    Pros

    Most of the staff are nice, if you love retail then youll love this role. Discount is also good.

    Cons

    Staff are nice however managers are not. They are rude. Not good pay and you dont have many opportunities to learn and gain the knowledge you want.
    I have been here for two years and never had a single name badge evem asking all the managers. I have never ever done anything besides replen, recovery and serving customers on the till.
    I was put down as under performing for not knowing how to merchandise when I had never been taught this and i was star reviewed by a manger who had only worked with me once or twice at the beginning of my start date!

    Advice to Management

    Treat everyone equally and understand that everyone has personal needs that they may need to attend to.


  6. "Xmas period"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Next Retail full-time

    Pros

    Good training, pay with OTE bonus.

    Cons

    Management don't seem to have time for you


  7. "Good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Next Retail part-time

    Pros

    Great place to work. Enjoyed it

    Cons

    could have more staff at busy periods

  8. "Worst Place I Have ever worked at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor and Complaints Handler in Leicester, England (UK)
    Former Employee - Customer Service Advisor and Complaints Handler in Leicester, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Next Retail part-time

    Pros

    Good pay
    And absolutely nothing else

    Cons

    Poor holidays
    No independence
    Poor systems
    Poor customer service
    Management are rubbish
    Majority of Team managers only care about themselves
    Barely any help
    Nobody really cares about the staff

    Advice to Management

    Working at directory is like going to school where you are monitored very closely. You need to trust staff more and focus on staff wellbeing. Listen to advisors more and interact with the advisors. Team managers need to listen to staff and help them out. Out of experience, a lot of the things i had requested from my team manager were completely ignored. Senior management need to stop covering peoples back and start dealing with issues in the workplace. Treat advisors more like staff rather than kids


  9. "Good first job, expoits staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Oxford, England (UK)
    Former Employee - Sales Consultant in Oxford, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Next Retail part-time (More than 3 years)

    Pros

    75% Uniform Discount
    25% Family discount

    If you're in school or a parent the hours are very flexible around school hours and education.

    Online system to give away or take extra shifts.

    Good team based bonus system based on mystery shopper reviews. Encourages team mentality.

    Numerous ways to up your wage; Selling certain shoes would give you 15p per sale. Doing the sale recall cane give you up to £200 in next gift card depending on how well you do. Delivery bonus for the delivery team.

    Next do like to stay ahead of the minimum wage.

    Next Share Save scheme to buy shares in the company.

    Next has a great customer service culture. It is the main focus of the company.

    Next Employee Perks scheme to save money on hundreds of brands.

    Cons

    Poor Training. Non-existent or inconstant.

    Contracted hours can be changed by management -/+ 1 hour before or after your contracted start/end times. You have to check your rota weekly to ensure you know your start and finish times. For those who have other commitment this is very frustrating.

    The online shift system; if you limit your work availability you are not able to see shifts for the hours you have said you're not available. However if you make your availability very open Next can add shifts without asking you. Lose-lose situation.

    Very limited full-time positions. I worked part-time on a 7.5 then a 14 hour contract. Yet was asked and was able to pick up full time hours. Just without the benefits!

    Constantly called last minute to cover shifts, to the point where I was ignoring calls. Management pleading with you to go in, felt like a lot of pressure.

    Managers apparently not able to give references, these must be requested from HO Payroll. They take ages to arrive and contain very little information.

    Terms of your contract mean you MUST work summer and winter sales, bank holidays, Christmas even and boxing day, new years eve and new years eve day.
    On Boxing day you start work at 4am for delivery and 5am for sales staff unless you're unlucky enough to get the afternoon shift then you're faced with twice as many customers and a messy store.

    Uniform checks. Someone that was approved by one manager was rejected by another. Causing embarrassment and confusion with staff. Should have general uniform rules throughout the business. If one store has a more conservative manager to another, you get very different opinions on uniform,

    Advice to Management

    Value your staff. More training. Communicate to your staff more, actually use the staff notice board. Too much communication was by word of mouth, which meant some people missed information entirely and others got watered down info.

    Employ not only those in school but all ages.


  10. "Crew Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Eastbourne, England (UK)
    Former Employee - Crew Member in Eastbourne, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Next Retail (More than a year)

    Pros

    Very friendly team and very flexible in terms of roles, albeit warehouse or shop floor.

    Cons

    The sale days are crazy and sometimes seem fairly unorganized.

    Advice to Management

    n/a


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