Next Retail Reviews | Glassdoor

Next Retail Reviews

Updated May 18, 2017
872 reviews

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Full-time Part-time

872 Employee Reviews

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Pros
Cons
  • Can be long hours but should probably be expected (in 35 reviews)

  • Do not get sucked into working full time here it is not a good career move unless you reach a management role at least (in 31 reviews)

More Pros and Cons

  1. "Sales Support Team"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Next Retail part-time

    Pros

    Accommodating to all new staff joining the sale support team, with opportunities to join as a full time member of the sales staff if performance was adequate.

    Cons

    The way with which they handled wages was deeply flawed. I found myself seemingly overpaid on my last paycheck without realising, resulting in contact from debt collectors pressing me to make the repayments with urgency.

    Advice to Management

    Treatment towards staff was generally handled quite well, however such a poorly executed system for handling staff's wages was truly inadequate.


  2. "Review of Next."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Flexible with students/parents. Friendly staff and busy job. Worked well for me throughout school & university.

    Cons

    Managers would be annoyed if you spoke to fellow members of staff. Little room to progress within the company - it was a popularity contest rather than an evaluation of skills.

    Advice to Management

    Invest in management attitudes towards staff. This wasn't all management, but there were some who definitely had a 'God Complex'.


  3. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Enderby, England (UK)
    Former Employee - Anonymous Employee in Enderby, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Next Retail (More than 8 years)

    Pros

    Next are a very good company to work for. People seem to stick around in the company. Employee benefits are ok: nice working environment - offices etc. Staff Restaurant is very good, as are coffee shops and Juice Bar. 25% staff discount and VIP priority on sale events is really good.

    Cons

    Some people have been in their jobs way too long and naturally stagnate. This creates talent log-jams with people not being able to progress and improve the business. 'Dead man's shoes' and 'who you know' drives many promotions which also causes long term issues. There is little in the way of flexible working; you need to be at your desk.

    Advice to Management

    People should be encouraged to move around more to cross-pollenate the business. Objectively reconsider common practices of productivity-based remote working.


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  5. "Next-Delivery Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Next Retail part-time

    Pros

    Discount, sales, shift work

    Cons

    Boxing Day sales, retail hours


  6. "Great Store - Poor upper management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Coordinator in Glasgow, Scotland (UK)
    Former Employee - Sales Coordinator in Glasgow, Scotland (UK)
    Doesn't Recommend
    No opinion of CEO

    I worked at Next Retail full-time (More than a year)

    Pros

    Lovely store and product.
    Some really great team members.
    Good discount.

    Cons

    Poor upper management.
    Pushing own agenda and often conflicting with other members of management making it almost impossible to achieve a balance.


  7. Helpful (1)

    "Stockroom Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stockroom Assistant in London, England (UK)
    Former Employee - Stockroom Assistant in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Next Retail part-time (More than a year)

    Pros

    Stockroom staff morale was high, everybody got along was friendly which helped get through the day. Management always made sure we had break hour, staff discount was good. Lots of cons but was all down to management, also our store was bigger than any other I've seen and it was only recently opened.

    Cons

    The stockroom staff are treated like cattle by management. 'Targets' set for everybody (Green for fast scanning/sorting, orange for slow, red for behind on our stock sorting)... EVERYBODY with no exceptions were always in red for slow, when we were working extremely fast in a hot stockroom with no windows... the speed we were told to go at was impossible.
    If ever called in sick, got told 'tough' by management and to come in anyway. Then shouted at for not working fast enough. Stockroom was either boiling hot or freezing cold with no in between, the lights didn't work where we had to hang clothes up ladders 12ft in the air so was pitch black half the stockroom.
    Not enough scanners for all the stockroom staff so was constant arguing over them. Hallways, stockrooms were not organised so never had any idea where to put anything.
    Working on shop floor was more fun but sometimes management would tell you to work in stockroom instead as they're always desperate for staff.
    Was always always kept behind at LEAST 1 hour after every shift to get shop ready for next day, was not allowed to leave until everything done when management do not complete their tasks.
    Was often called morning of shifts to come in earlier.
    The work and the staff are nice, all the cons are just management.

    Advice to Management

    Be nicer to your workers, they're quitting because of management not the work. Don't sit on a chair on phone when staff are behind and need help. Constant immense pressure to work faster is horrible. Hire more staff.


  8. "Customer Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Next Retail part-time

    Pros

    Great first job for young students.
    Sociable environment.
    Above average pay
    Discounts on Next merchandise.
    Often you can reserve clothes for yourself before the sales start.
    Uniform allowance on Next cloths.

    Cons

    Some shifts can be slow and boring due to lack of customers during certain hours.
    Difficult to get time off during sales periods (e.g. likely to be made to work Christmas Eve and New Years Day)

    Advice to Management

    Recognise the work of employees who perform well, especially during hectic times like the sales periods.
    Some managers are a little too strict on the rules. For example colleagues talking during quiet and slow days.


  9. Helpful (1)

    "Head office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Leicester, England (UK)
    Former Employee - Anonymous Employee in Leicester, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Next Retail full-time (More than 8 years)

    Pros

    Rewarding financially when sales are going well, great people to work with, supportive managers in almost all departments, good benefits regardless of sales

    Cons

    Opportunities for promotion are limited, when sales are poor the pressure on all departments increases, unrealistic goals are sometimes set again when sales are negative

    Advice to Management

    You will continue to lose your best employees if you don't offer them an opportunity to progress within a department. A lot of head office functions are structured very similarly to what they were 10-15 years ago yet the business has changed drastically since then. In fact, the biggest changes have been continued reductions in manpower or a lack of investment in structural changes.


  10. "perfect job while at university"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Coordinator in Liverpool, England (UK)
    Current Employee - Sales Coordinator in Liverpool, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Next Retail part-time (More than 3 years)

    Pros

    Great team, friendly floor managers, good discount, nice environment, respect from floor management

    Cons

    sale hours can be long, sometimes looked down on if you don't work extra when asked


  11. "Sales consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    flexible working, 10 week training programme, well looked after

    Cons

    training programme sometimes not done on schedule as depends on availability of team coaches etc

    Advice to Management

    n/a


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