Next Retail Reviews | Glassdoor

Next Retail Reviews

Updated April 24, 2017
729 reviews

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Full-time Part-time

729 Employee Reviews

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Pros
Cons
  • Can be long hours but should probably be expected (in 32 reviews)

  • no extra pay on bank holidays, or sales (in 13 reviews)

More Pros and Cons

  1. "NEXT Plc."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Next Retail part-time

    Pros

    Good working environment. Colleagues are generally good to work with. Good shift patterns with shift swap potential.

    Cons

    Low wage for the amount of work expected of you. Working around Christmas is one of the most hectic shops on the high street.

    Advice to Management

    Pay a fairer wage.


  2. "Do the big stuff well but the niggles get you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Next Retail part-time (More than 5 years)

    Pros

    25% staff discount , generous uniform allowances if on bigger contract, most staff and some management are lovely and passionate about what they do. Some stores are like family, others are more regimental.smaller stores tend to be a nicer working environment I worked in a top end fashion, a top end home and a small fashion, will look after you on issues like bereavement etc

    Cons

    ZERO overtime if on bigger contract, most contracts will affect weekends, no Xmas ever unless on maternity. Double standards in different divisions of company (HO and Next Directory have completely different pay rates over just about every grade in retail) very basic and inadequate pension provision.Alot of make work and useless targets that degrade the customer experience - the niggles that frustrate over time, no flexibility in December for long servers, paring back bonuses dramatically affecting morale and customer experience pressures when on breakeven staffing levels.

    Advice to Management

    Uniformity in benefits please, Directory might be growing but but bricks and mortar are important too, punishing part timers because profits are down will just drive good people to supermarkets etc...Who pay better...and now often have much better benefits.Some sort of rotating system so long timers can get Xmas year on and off..Worked 6 in a row. -


  3. "Could be Worse!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Next Retail part-time (More than 3 years)

    Pros

    - Not terrible wage
    - Opportunities to become weekend supervisor
    - Nice interview (I had a trial shift which was really easy)
    - Fairly good benefits (e.g. for pushing directory cards)
    - Easy to transfer to other stores
    - Great training

    Cons

    - Really dependent on flexibility of managers, a store with a good manager is great but a store with bad management is really awful, like most retail jobs - it depends on the people
    - You have, have, have to work Boxing Day either from 5am if you live close or afternoon shift if you can manage it and it's the worst.
    - Also generally have to work until 6pm on Christmas Eve (and it's not double time or anything like that - again, really depends on whether managers are nice. If they are and you're a student sometimes you can work in your home store/they'll bend the rules but it's unlikely)

    Advice to Management

    Be more flexible around Christmas, we all know it's a hard time but some extra rewards like getting in pizzas are playing music go a long way!


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  5. "Sales Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Next Retail part-time

    Pros

    They have room for progression - they have they own online portal where you learn new things about Next itself. And a Quiz at the end

    Cons

    There are some colleagues who don't pull their load.

    Advice to Management

    Keep it up.


  6. "Next"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Next Retail part-time

    Pros

    Flexible working hours
    Excellent training program
    Great opportunities for growth / development

    Cons

    Lack of full time contracts


  7. "Christmas Sales Asisstant"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The staff was friendly, they acknoledged hard work, the hours were flexible

    Cons

    It's retail so it did get repetitive and boring at times. Some shifts started at 5am


  8. "Seasonal Staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Temp Staff in Castlebar (Ireland)
    Former Employee - Temp Staff in Castlebar (Ireland)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Next Retail part-time (Less than a year)

    Pros

    Good training, great online system where you can see what shifts you're working and how much you will earn for that employment period. Most things you need are on the employment portal. Phone interview was brief and necessarily short for the temporary position applied for.

    Cons

    Temporary staff are overlooked and ignored by the full time staff, including management, this made me unlikely to reapply for a position.

    Advice to Management

    Perhaps making temp staff feel more welcomed might help to entice them to return to Next should a permanent vacancy arise.


  9. "Not fantastic- lots to improve"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Generally friendly atmosphere
    Customers tend to be polite

    Cons

    Work can be boring and repetitive
    Lack of proper training
    No bonus
    No commission
    Managers and older staff can be condescending to younger staff (no matter how efficient they are!)
    All staff forced to work over Christmas/occasionally other sales
    Treat staff like criminals- there is no trust there to engender a healthy organisational atmosphere (mandatory bag checks by a manager when you leave the store after a shift)

    Advice to Management

    Listen to employees and provide better training and incentives.


  10. "Quite boring"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Guiseley, England (UK)
    Former Employee - Sales Consultant in Guiseley, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Next Retail part-time (Less than a year)

    Pros

    - Online portal to see your shifts and get overtime
    - Pay slightly more than the minimum wage for under 21s
    - Most staff are friendly
    - Good uniform allowance if you like Next clothes (the sizes didn't fit me very well though so I didn't really benefit)

    Cons

    - Some managers are rude to the sales consultants and staff who have worked there a long time bully new employees over uniform or nit pick at your performance constantly
    - If you get a low rating on your review you can't get overtime
    - It gets really quiet at around 5:30pm and if there are no bigs jobs to do it can be really boring with nothing to do
    - Training was very poor and given to me very late, I never got training on furniture orders even though I worked on home for nearly 7 months
    - When I first started I was given overtime without being asked or told, I regularly had 30 hour weeks on a 16 hour contract and couldn't give up unwanted shifts
    - Sales start ridiculously early - unnecessary and tiring
    - Quite a few products come in faulty and poor quality but are never sent back they're just put out until a customer buys it and returns it or complains

    Advice to Management

    Improve training and hire better line managers. My line manager often sat texting on her phone and never answered my call outs when I needed a manager on the till, it made my job much harder than it needed to be. Start sale shifts later, 6am is too early and unnecessary


  11. "Christmas Temp Part Time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Christmas Sales Assistant in London, England (UK)
    Former Employee - Christmas Sales Assistant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Next Retail part-time (Less than a year)

    Pros

    Good money over Christmas with hours you want. Training good and organised company and easy interview over the phone so less pressure

    Cons

    Not great pay for under 18 approx 5.50/hour. Getting up at 5am on Boxing Day for the sale, but it's all part of the job!


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