NextGen Healthcare Reviews | Glassdoor

NextGen Healthcare Reviews

Updated May 14, 2018
334 reviews

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2.8
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NextGen Healthcare President and CEO Rusty Frantz
Rusty Frantz
113 Ratings

334 Employee Reviews

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Pros
Cons
  • little recognition among the company from upper management/VP's (in 21 reviews)

  • A lot of overpaid long term employees (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Looking forward to the future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Management in Irvine, CA
    Current Employee - Account Management in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NextGen Healthcare full-time (Less than a year)

    Pros

    Lots of opportunities to develop skill set; engage with clients. Teams are supportive and allow for flexibility after building trust.

    Cons

    We're beginning to work better together and collaborate more. I look forward to more direction from my supervisor.

    Advice to Management

    We can't wait for the next phase of growth!


  2. Helpful (1)

    "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at NextGen Healthcare full-time

    Pros

    Fun atmosphere, Growth potential, Great Teamwork

    Cons

    Excessive travel, Staff turnover, not the same company it used to be

  3. Helpful (2)

    "Quality Assurance - Transcription"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at NextGen Healthcare full-time

    Pros

    Work from home is really all I can think of. My supervisor is a great supervisor.

    Cons

    The pay is horrible. Minimum wage is going up to $15.00 an hour soon and I had to go to school to learn what I do and make poverty wages living in California. No raises, bonuses, holiday bonus, favoritism in my department, no room for growth and advancement, no retirement package so I will be looking for a company that actually provides this as I will be retiring in 15 years. Medical insurance is decent for an individual but I cannot afford it pay for my family. Supervisors show favoritism and the Quality Analyst for transcription/QA is rude and condescending. People have power trips.

    Advice to Management

    Offer a retirement package for people who work for you, give holiday bonuses and pay better hourly wages and QA in your transcription department. Minimum wage is going up to $15.00 an hour here soon and we make close to that right now. It's insulting. Poverty wages for people who have an education and went to school to do what we do.


  4. Helpful (9)

    "Implementation & Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation
    Current Employee - Implementation
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at NextGen Healthcare full-time (More than 5 years)

    Pros

    Decent pay, benefits, and holidays/pto

    Cons

    Absolutely ZERO chance of upward mobility internally, especially in I&T. You can be a rockstar in your dept. and you'll never be offered any additional career opportunities for advancement even though they started a "career ambitions" initiative last year. No improvements have been made.

    Advice to Management

    Understand that more top end administration is not the answer to improving this company. Bringing in new blood from those that have been out on the front lines to leadership positions, that's the only way things are going to improve for the better. And stop spreading integral departments paper thin.


  5. Helpful (5)

    "Implementation Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Manager in Atlanta, GA
    Current Employee - Implementation Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NextGen Healthcare full-time (More than 10 years)

    Pros

    Good people, good benefits, and overall a new transition through the company to collaborate and break down silos in order to create "one combined company culture"

    Cons

    I have been here over 10 years and it has changed a lot over time. The company went from spoiling us with company cruises, nice employee gifts and holiday parties to nothing. However, I understand the business reasons for all this with market saturation and profit retention......but it is a "remember when" kind of scenario.


  6. Helpful (1)

    "Sr client manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NextGen Healthcare full-time

    Pros

    There is a great company culture

    Cons

    Additional training in the first couple weeks

    Advice to Management

    I would like a more robust training that takes place in the first two weeks of employment. Additional days off


  7. Helpful (7)

    "Not a collaborative environment. Your voice will not be heard."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at NextGen Healthcare full-time

    Pros

    Team comraderie is relatively good at this company. They provide industry education and it’s great to feel a part of the future of healthcare.

    Cons

    Many seem to manage up. Managers rarely care about the individuals they manage. Don’t expect to grow professionally. Employees rarely feel heard. Talent is not utilized. This is NOT a collaborative environment. Their culture is behind the times.

  8. Helpful (1)

    "Sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NextGen Healthcare full-time

    Pros

    Can make good money. Great practice management. Good sales process.

    Cons

    EHR still needs some work. Overall positive experience working here.


  9. Helpful (6)

    "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at NextGen Healthcare full-time (More than 3 years)

    Pros

    Benefits, Competitive pay & Location

    Cons

    The St. Louis office lacks professionalism all the way around. Managers and supervisors do not communicate effectively. They hire and promote their friends so employees working hard or expecting a promotion based on work ethic and performance can forget it! Co-workers are not friendly. CEO speaks of change yet the little men have yet to see this change or have any hope for how the change will make it better.

    Advice to Management

    Train your management staff with leadership and communication skills. Create a system of checks and balances to ensure protocol ans procedures are followed.


  10. Helpful (7)

    "Implementation Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Our customizable software and talented employees. Great potential awaits to be unleashed!! We need only to be discovered and utilized to our fullest.

    Cons

    Company Leadership. Leadership is so focused on buying companies and hiring VP’s that it is neglecting the potential of our software and its people. Talent is waiting to be utilized but Our “Leadership” would rather buy that which it already has and punish those who have given so much by cutting incentives.

    Advice to Management

    Quit. NextGen needs a new focus.


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