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NextGen Healthcare

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NextGen Healthcare

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NextGen Healthcare Reviews

Updated Sep 3, 2021

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Found 735 of over 748 reviews

3.5
69%
Recommend to a Friend
88%
Approve of CEO
NextGen Healthcare President and CEO Rusty Frantz
Rusty Frantz
327 Ratings
Pros
  • "Work life balance was good till the start of lockdown(in 56 reviews)

  • "The company offers work from home in a time of crisis(in 43 reviews)

  • Cons
  • "Upper management really doesn't care when it comes to the ethical issues reported by the team members(in 31 reviews)

  • "No concern for work-life balance(in 19 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of NextGen Healthcare and is not affected by filters.

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    1. 5.0
      Current Employee, more than 5 years

      Client Services

      Jun 23, 2021 - Customer Service Representative in Phila, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great CEO for the company.

      Cons

      Minimal opporunties for advancement in company

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    2. 2.0
      Current Employee, more than 5 years

      Inconsistency

      Jul 25, 2021 - Software Developer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Work from home -Good equipment -PM application is well established in the market and is incredibly configurable -Some very smart people -An effort at proper QA and testing before release to market is being made -Company makes an effort at interoperability with membership in industry alliances and API

      Cons

      -Inconsistent approaches from management. Company promotes a a fire-fighting ethos rather than putting in place consistent, replicable procedures. -Outsourced many responsibilities to India and when they are not completed successfully client satisfaction suffers -New software released to market has several major omissions that make it less useful for our clients, non-competitive with other players in the market or the veneer of what our competitors had 5+ years ago. -Minimum viable product calculated by folks who don't understand healthcare workflows or on the ground practice and needs. Management needs to be filled with former boots on the ground leaders from medical practices/ambulatory. -Each client upgrade requires touching an individual client's database. No two client databases are the same. Some are self-hosted which is hell while some are cloud hosted. -Preventable client dissatisfaction persists due to lack of established ownership flows and accountability -Incomplete integration between merged or acquired technology companies software and content with existing company or no effort at integration even at all -Clients will continue to be angry and churn the longer these issues linger. Why not be proactive instead of reactive?

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      3 people found this review helpful
    3. 2.0
      Former Employee, more than 1 year

      Hopefully they patched holes in management

      Aug 8, 2021 - Sales Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Full technology and services offering, can bring high level of value to clients. High level of experience thru many healthcare specialties and market segments.

      Cons

      At the time the sakes team and accounts were being reorganized to best serve account needs. Poor sense of awareness as to current state of clients. Many accounts were in-active or actively off boarding and company had no clue. High level of user dissatisfaction. Internally, managers were cherry picking accounts and giving business to favored people. Less favored people were sabotaged. Fortunately a good portion of the staff that were engaging in this were let go. Hopefully the company has fully cleaned house and sales has more visibility.

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    4. 2.0
      Former Employee, more than 8 years

      Unstable

      Aug 25, 2021 - Project Manager in Horsham, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people on my team were great, top notch. Pretty decent work/life balance for the most part, although there were times extra hours needed to be put in. Work from home.

      Cons

      *HR seems to really dislike their employees. *During acquisitions, people are given big titles without being vetted and those who have been with the company for years have to fight for their title. *No matter how hard you work and how good your reviews are, you will have to fight for promotions. *Pay ranges vary WIDELY among people doing the same job (as in a team mate could make $50k more than you). *It's definitely a "good ol' boys" club. A little shady, a little dirty. *Leadership disappears without a trace- replaced quietly. *They claim to be transparent, but are very muddy. Even when things are seemingly crumbling "everything is fine". *Reactive rather than proactive at all levels of leadership. *No accountabilty for poor performing employees. *Coworkers just ignore your emails as they feel like it, and no one makes them do their job. Collaboratorion between departments is horrible. *No 2 departments are on the same page. Everyone is told something different. This affects client satisfaction as you have to rescind comments.

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      3 people found this review helpful
    5. 5.0
      Former Employee, more than 3 years

      Great company

      Aug 28, 2021 - Doctor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work environment and great benefits

      Cons

      Long shifts without a break

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    6. 4.0
      Current Employee

      Good place

      Aug 23, 2021 - Senior SDR in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay and culture are good.

      Cons

      Not too many bad things to say about things.

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    7. 3.0
      Former Employee, more than 5 years

      Poor communication, great employees

      Aug 10, 2021 - Product Manager in Grand Rapids, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Remote work, travel available, decent benefits - however I hear this has changed post covid

      Cons

      No communication between departments. Heavy on management, many are not qualified for those positions. With recent acquisitions people were just given a title and not evaluated at all on skill. This led to some very poor decisions in solutions and marketing

      3 people found this review helpful
    8. 3.0
      Former Employee

      Work at nextgen healthcare

      Aug 3, 2021 - Software QA Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good for learning and lots of products. Startup environment. Communication with offshore team. Distribution team in different locations.

      Cons

      No job security. Most of the work & management is in India so small on sight team to support high priority issues.

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    9. 3.0
      Current Employee

      Okay

      Aug 7, 2021 - Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It was a nice experience but people from team started leaving

      Cons

      people from team started leaving and they moved lot of positions to banglore

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    10. 4.0
      Current Employee, more than 3 years

      Great company

      Jun 9, 2021 - Senior Technical Project Manager in Irvine, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work culture, nice people, frequent communications from management, stable growth.

      Cons

      Difficult to move up career-wise, most are not paid at market value, and promotions are difficult even if your performance is exceptional.

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      1 person found this review helpful
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