NexusOp Reviews | Glassdoor

NexusOp Reviews

Updated November 29, 2017
184 reviews

Filter

Filter

Full-timePart-time

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
CEO
0 Ratings

184 Employee Reviews

Sort: PopularRatingDate

Pros
  • NexusOp gives me the opportunity to work from home along with my very on schedule that i set myself (in 95 reviews)

  • I have always been paid on time (in 32 reviews)

Cons
  • There is nothing positive to say except that if you do make any money, they will pay on time through direct deposit (in 8 reviews)

  • People do not usually call a customer service line when they are happy (in 13 reviews)

More Pros and Cons

  1. "Flexibility and Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IBO
    Current Employee - IBO
    Recommends
    Positive Outlook

    I have been working at NexusOp part-time (Less than a year)

    Pros

    I love the flexibility of the schedule available. We are paid on time every week. Never late.

    Cons

    Not enough call volume at times.

    Advice to Management

    I would love to be paid hourly instead of talk time.


  2. "extra cash"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NexusOp part-time

    Pros

    easy to work from home and get direct deposit for your work, I only worked for short time but it was good side job opportunity for extra cash

    Cons

    most of the people i spoke to wanted their money back.

  3. "Not worth the time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at NexusOp part-time

    Pros

    Create your own schedule, work at home. Work is actually pretty easy.

    Cons

    You are paid per talking minute, not by the hour. Call volume can be very low so you can't make much money. Also, if you go off script at all they doc your pay. So the set up they have chips away at your pay check.

    Advice to Management

    Pay by the hour and stop taking away from employees pay for mistakes. If they need more training then take them off the phones till they can pass certain tests. Either way find a different avenue for correction.


  4. "Fraud"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Escalation Manager
    Former Employee - Escalation Manager
    Doesn't Recommend
    Negative Outlook

    I worked at NexusOp (More than 5 years)

    Pros

    There are no pros. They cut telephone calls off if they aren't getting good enough results.

    Cons

    They are frauds. They take money from people on a so called free trial and try to keep it. They are basically stealing money from people who can't afford the service. The need to be put out of business.

    Advice to Management

    There is no real management. Lacy is one of the owner, and she is very dishonest.


  5. Helpful (1)

    "Sidd job yes, main job no"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC

    I worked at NexusOp part-time (Less than a year)

    Pros

    Flexible, good for a side job but not your main job

    Cons

    If you are not recieving calls then you aren't getting paid.

    Advice to Management

    Don't over hire becauss then there are too many people not receiving calls and just waiting for a customer to come on the line.


  6. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL
    Recommends
    Neutral Outlook

    I have been working at NexusOp full-time (More than a year)

    Pros

    flexible and always pay on time, easy user interface, great pay

    Cons

    sometimes for no reason you stop receiving calls for days or even weeks, and support tickets are not always answered,i have not recived calls in over 2 weeks

    Advice to Management

    answer all tickets sent to the support team, make the live chat assistance more educatred, fix the call routing issues, i have not recived calls in over 2 weeks


  7. "Very Flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - CSA
    Current Employee - CSA
    Recommends
    Positive Outlook

    I have been working at NexusOp part-time (Less than a year)

    Pros

    Flexibility, paid on time, easy job

    Cons

    Kind of low paying job

  8. "nexusop review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Boca Raton, FL
    Current Employee - Customer Service Representative in Boca Raton, FL
    Recommends
    Positive Outlook

    I have been working at NexusOp full-time (Less than a year)

    Pros

    work from home position and set your own schedule

    Cons

    My exerience had been good but sometimes call are dropped

    Advice to Management

    they been great


  9. Helpful (1)

    "Best work from home company I've worked for so far!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at NexusOp part-time

    Pros

    NexusOp makes sure their agents are paid on time, every week and accurately. For a new work from home company, they pay on time and they're a real company. I enjoy working from home with a flexible schedule.

    Cons

    No cons with me so far.

    Advice to Management

    Keep up the good work!


  10. "Working with Nexusop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook

    I have been working at NexusOp full-time (Less than a year)

    Pros

    Great Job!! Set your own hours

    Cons

    You have to learn mostly on your own


Showing 184 of 281 reviews
Reset Filters