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Nielsen Canada Reviews

Updated November 14, 2017
63 reviews

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2.9
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Nielsen Chief Executive Officer Mitch Barns
Mitch Barns
17 Ratings

63 Employee Reviews

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Pros
Cons
  • Work-life balance not very good (in 246 reviews)

  • long hours and more support needed (in 159 reviews)

More Pros and Cons

  1. Helpful (2)

    "Corporate Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Trainer in Markham, ON (Canada)
    Former Employee - Corporate Trainer in Markham, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nielsen full-time (More than 3 years)

    Pros

    Excellent experience gained, good pay, could work from home some days

    Cons

    Staff turnover as groups of people are let go, just out of nowhere.

    Advice to Management

    Don't be so sneaky about what is going on in the company


  2. Helpful (1)

    "Not much other than work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Markham, ON (Canada)
    Former Employee - Anonymous Employee in Markham, ON (Canada)

    I worked at Nielsen full-time

    Pros

    - clients are supportive and friendly
    - work from home flexibility enables work/life balance

    Cons

    - low salary compared to industry partners and clients
    - hard to move to other departments internally, even lateral moves
    - client feedback is not taken more seriously than internal feedback despite moving towards being a more client driven company
    - incompetent people in higher positions who don't listen to more experienced people
    - some managers can't handle stressful situations and can't make their own judgement calls
    - performance reviews based on your performance relative to your colleagues, not your own (and ultimately determines any salary increase). Flawed system that doesn't recognize someone's true performance.
    - recognition for good performance is rare

    Advice to Management

    Take the time to actually listen to employee and client feedback, not just those in internal higher positions/management

  3. Helpful (1)

    "Senior Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Toronto, ON (Canada)
    Current Employee - Senior Analyst in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Nielsen full-time (More than a year)

    Pros

    + Work from home
    + Training
    + Young culture

    Cons

    - Very political when it comes to internal promotion (not based on performance)
    - Lack of people management experience in middle management
    - Pay is low versus the industry (no bonus)
    - High turnover

    Advice to Management

    Compensate and promote based on performance, all the good people leave to better pay and better companies


  4. Helpful (1)

    "Nielsen Canada: decent job but Canadian Call Centre shutting down end of November 2017"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone Researcher in Winnipeg, MB (Canada)
    Current Employee - Telephone Researcher in Winnipeg, MB (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Nielsen part-time (More than a year)

    Pros

    Decent job. Great Team Leaders
    $11.00 per hour but good bonus money if you exceed quotas
    Ability to work from home

    Cons

    Extremely strict quality control monitoring
    Not enough work hours available
    They approved your scheduled hours but then cancel them the day before you work

    Advice to Management

    Need better signup of clients


  5. "Data specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Specialist in Toronto, ON (Canada)
    Current Employee - Data Specialist in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Nielsen full-time (Less than a year)

    Pros

    Work from home, hours, freedom to pursue goals

    Cons

    pay and benefits are not very good

    Advice to Management

    best talent demands best pay


  6. Helpful (2)

    "**MASS LAY OFF`s at NIELSEN** CANADA WIDE - CALL CENTRE BUSINESS CLOSING as of Nov. 29th, 2017"

    StarStarStarStarStar
    Current Employee - Market Research Interviewer in Montreal, QC (Canada)
    Current Employee - Market Research Interviewer in Montreal, QC (Canada)
    Doesn't Recommend
    Negative Outlook

    I have been working at Nielsen full-time (More than 3 years)

    Pros

    Work from home... Helpful Team Leaders. It was a great, enjoyable job.

    Cons

    **MASS LAYOFFS** Hundreds of employees, Canada Wide, affected. It was announced end of Sept. 2017, that they are closing their Call Centre, Market Survey Business Nov. 29, 2017... HUGE LACK OF COMPASSION, SUPPORT and COMMUNICATION FROM MGMT TO THEIR EMPLOYEES (especially those who have been there for years - e.g.: anyone who has been there 4 yrs, 10 months, gets nothing - no Severence, what-so-ever... You have to have been there 5 years (as per Labour Laws). Nielsen did a MASS HIRING CAMPAIGN in August, 2017 - only to lay everyone off the end of Sept. 2017 (effective Nov. 29th, 2017).... Unheard of. Knowing they had to get permssion from the Fed. Govt. (required for layoffs over 50 employees), they`ve had this planned for months. Our termination letters say we MUST keep working at our usual pace, to our usual standards. Right! And, if we find something else - we are required to give them 2 weeks notice - Seriously? We have been loyal, and are at the ready, to keep working - yet, they keep cancelling our shifts (saying there is a lack of work) - WHAT MORE DO YOU WANT FROM US, NIELSEN? We stay on - and, you leave us hanging with little to no work?

    Advice to Management

    COMMUNICATION - it`s tough enough working remotely - and, we don`t know other Research Interviewers. Yet, we can`t seem to be told the truth - what is really going on. Nielsen Mgmt: Don`t you know, if we stay on with you until the end, and, when you keep cancelling our shifts, it will impact our Unemployment Insurance Benefit entitlements, should we need to apply for them? You should be forthwith and tell us if there is work or not - not keep us hanging around, ready to work, with approved shifts to work, that YOU cancel. Terrible.


  7. "Senior Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Markham, ON (Canada)
    Former Employee - Anonymous Employee in Markham, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Nielsen full-time (More than 3 years)

    Pros

    - Great work life/balance for most teams on the continuous analytics business
    - Great people
    - Good variety in work & projects

    Cons

    - High turnover
    - Leadership is not approachable

  8. "Everything depends on the manager you have"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Information Support Specialist in Markham, ON (Canada)
    Current Employee - Client Information Support Specialist in Markham, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Nielsen full-time (More than a year)

    Pros

    - Working from home, Flex Time, Casual attire
    - Lots of colleagues have been here for decades so you can learn from them easier

    Cons

    - Management prevents you from advancing your career
    - Lots of people have been there for decades and there isn't much drive
    - Always a potential to be offshored
    - When one person resigns, sometimes they are not replaced but either their workload spread around or their position is offshored
    - Teaching offshore what to do and fixing their little mistakes (like proof-reading their emails)
    - Lots of restructures in Operations, pretty much 2/3 times per year

    Advice to Management

    - Allow your employees to advance their careers rather than keeping them locked into their current roles, and ensuring that happens by providing negative reviews
    - Some managers fight for you and want you to stay in the company and advance your career, while others block you from any type of advancement


  9. "Bad for lower-level jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Interviewer in Montreal, QC (Canada)
    Former Employee - Research Interviewer in Montreal, QC (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nielsen part-time (More than a year)

    Pros

    Opportunity for advancement within (even from the lowest of positions, I've seen people rise to Senior Analyst type positions within a few years)

    Hours flexibility (especially true for lowest positions, but still true for their supervisors and for analysts)

    Cons

    Poor lower level management at Montreal office (Newbie crop, inexperienced)
    Decreasing performance incentives
    Poor recognition of good performance (during days where nobody gets completes, I have on several occasions gathered multiple completes in a row and taken a 5 minute exhaustion break, only to get scolded for "slacking")

    Advice to Management

    Have a senior level manager oversee your new crop of lower level managers. Bring fresher, more welcoming culture to Nielsen call centers to counter the boring nature of the job.


  10. "Associate Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Market Analyst in Markham, ON (Canada)
    Former Employee - Associate Market Analyst in Markham, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Nielsen (More than a year)

    Pros

    Great clients, flexible work, young culture

    Cons

    Expect long hours
    Little progression
    Management plays finger pointing game across the company

    Advice to Management

    Look at your turnover rate.


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