Nine West Reviews | Glassdoor

Nine West Reviews

Updated February 10, 2017
285 reviews

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285 Employee Reviews

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Pros
  • The employee discount is amazing (in 41 reviews)

  • great discount on branded items, there was usually opportunity for advancement within department or the company (in 21 reviews)

Cons
  • Business did not promote work-life balance (in 9 reviews)

  • Constant changes in upper management leave the marketing and creative teams with no clear direction (in 13 reviews)

More Pros and Cons

  1. "Sales director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH
    Doesn't Recommend
    Neutral Outlook

    I worked at Nine West full-time (More than 10 years)

    Pros

    Support teams, product, business associates

    Cons

    Lack of upward mobility, operating systems, inconsistent direction

    Advice to Management

    Better vision


  2. "Manager/Keyholder"

    Star Star Star Star Star
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY

    I worked at Nine West (More than a year)

    Pros

    One on one experience with the customers, great working environment.

    Cons

    I didn't work there long enough to experience many cons with this company.

    Advice to Management

    Continue to have that open line of communication with your Store Manager, District Manager & Team members you will be working with. I always say Team Work makes that the dream works.


  3. Helpful (1)

    "Walk (RUN!) Away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Assistant Store Manager in Allen, TX
    Former Employee - Assistant Store Manager in Allen, TX
    Doesn't Recommend

    I worked at Nine West full-time (Less than a year)

    Pros

    Great employee discount on top of promos and sales, great product, co-workers, and mostly friendly customers.

    Cons

    This place is a train wreck honestly. Management? HA. Turnover in store is ridiculously high, should be a red flag to corporate. If you enjoy being micromanaged, this is the place for you. Have fun getting phone calls/texts every hour from management while they're on vacation and getting a lecture when they come back. If you enjoy not being trained at all, please apply; your lack of training will lead you to write ups. If you enjoy coming to work wondering if you'll be fired that day or not, join! The Manager is already thinking of ways to get rid of you. If you enjoy being reprimanded in front of customers, come on down! It's bound to happen, because you're going to screw up from lack of training. Store meetings are basically just a way for the Manager to yell at everyone at the same time in one place. If you like kissing butt and sucking up, you're going to LOVE it here. Communication is non-existent. Having only one employee in the store most days leads to shrinkage and theft, it's also very uncomfortable at night. The backroom/stockroom was disgusting and almost always messy. I could go on and on honestly, glad I left before I lost my sanity.

    Advice to Management

    Because you're young, being rude/TRYING to be feared will NOT earn you respect, not from me anyway. Learn how to manage PEOPLE and lead a team, that's the only way your store is going to run smoothly. Telling your employees you don't need them is the last thing you should ever say to people busting their butt for you. Give recognition! Listen to your team and ask for their feedback before you're left alone.


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  5. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    friendly workers and environment, not too stressful

    Cons

    limited room for growth, no real perks, stock room was messy.

    Advice to Management

    product knowledge is key


  6. "devious"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nine West full-time (More than 5 years)

    Pros

    lots of hours able to work holidays

    Cons

    low pay, I worked the outsourced call center they used for years, stopped working with us because the company wouldn't take a pay decrease (which filtered down to us lowly employees to what would have been minimum wage. Crappy/China made products that fall apart and leave the CS agents to deal with irate customers... no fun, no loyalty, no job security

    Advice to Management

    Go back to original manufacturer, treat the company/Independent contractors with a little respect. Also you have to spend a little money to make a descent product like NW used to do, If I could give management less than a one star I would but the system won't allow


  7. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Nine West part-time

    Pros

    Great atmosphere and really nice group of staff. 40% discount which can be stackable on other deals.

    Cons

    Terrible benefits. Don't care about their workers and long long hours of work on foot.


  8. "sales associate"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    you get good discounts for the cute shoes
    customers were nice
    honestly thats all i could say about my experience that is a pro.

    Cons

    managers are unprofessional and very disorganized
    pay is low
    some receive special treatment
    its a negative environment
    non flexible hours
    the talk badly about you to other employees behind your back instead of confronting you in how to do a better job
    you will be called randomly to pick up unscheduled shifts and they will only lets you know when you get to the store if your shift was cancelled .

    Advice to Management

    get more experienced managers ,because the managers i dealt with were very petty and didnt know how to deal with and understand part time emplyee's , because of lack of experience.


  9. "Key Holder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nine West full-time

    Pros

    Good employee discount, on top of customer promotions

    Cons

    Not the greatest benefits

    Advice to Management

    Make it more employee oriented


  10. "Nine West"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nine West full-time

    Pros

    Work environment and compensation good

    Cons

    Company currently undergoing a corporate restructuring


  11. "Nine West"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Associate discount is very fair

    Cons

    Ever changing practices and policies



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