Nintendo of America Reviews | Glassdoor

Nintendo of America Reviews

Updated July 21, 2017
49 reviews

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3.0
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Tatsumi Kimishima
4 Ratings

49 Employee Reviews

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Pros
  • Excellent benefits and work/life balance (in 13 reviews)

  • Very good benefits including a subsidized gym membership at the largest luxury gym in america (in 14 reviews)

Cons
  • Work / life balance is not considered (in 6 reviews)

  • Terrible schedule, little opportunity to move to a full time position, and very restricted as far as movement to other parts of the company (in 7 reviews)

More Pros and Cons

  1. "Honest sharing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redmond, WA
    Current Employee - Anonymous Employee in Redmond, WA
    No opinion of CEO

    I have been working at Nintendo of America full-time (Less than a year)

    Pros

    - Stable company
    - Decent benefit
    - Nice colleague (at least in my department)

    Cons

    - Little to no room for growth or advancement
    - HQ in Japan has the final say of almost everything
    - A "you should make your boss look good" culture (at least in my dept)

    Advice to Management

    - I don't think anyone's advice to management will be taken seriously.


  2. "World class employer? Not really."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisor in Redmond, WA
    Former Employee - Advisor in Redmond, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nintendo of America full-time (More than 5 years)

    Pros

    Great coworkers
    brand recognition
    Sushi Tuesday at Cafe mario
    People stick around forever

    Cons

    Management in the contact center leaves much to be desired.
    They keep dead weight around forever leaving little to no advancement opportunities
    Low pay
    Recent push to attract and retain talent is more focused outward than on existing talent that has potential.
    Unfair management practices, most management in the contact center have little to no people management skills resulting in many unfair and biased practices.
    Much of the management that has been there for years have no idea what the job market outside of Nintendo is like nor would they qualify for management jobs outside of Nintendo due to poor skills and unprofessionalism.

    Advice to Management

    Take a good hard look at your middle management. Many of them are terrible people managers and should not be in this role... The contact center department is a classic case of the Peter principle.
    Work harder to find your current talent their perfect spots in the company. Good talent is being wasted in the contact center and being held back by their middle management.
    Stop relying on the nostalgic value of the Nintendo name to get and keep your people.
    Work harder to bring to realization that Nintendo of America, while owned by a Japanese company is not in Japan and should not operate as if it is. "It's the Japanese way" or "that's just Nintendo" is not a valid excuse.

  3. Helpful (2)

    "The Nintendo magic fades quicky"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Redmond, WA
    Current Employee - Customer Service Representative in Redmond, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Nintendo of America full-time (Less than a year)

    Pros

    Cafe Mario is great
    Work at Nintendo!

    Cons

    But not for Nintendo, because you're a contractor.
    No benefits.
    Not even an orca card.
    Awful scheduling.
    Unbelievably bad pay.

    Advice to Management

    Treat your contract employees like human beings and offer them a living wage. I have coworkers on the brink of homelessness.


  4. Helpful (3)

    "Great for Gamers, Not so great for driven professionals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redmond, WA
    Current Employee - Anonymous Employee in Redmond, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Nintendo of America full-time (More than 5 years)

    Pros

    Fun, relaxed place to work with great people who are passionate about the company
    Great work/life balance
    Work on exciting, interesting projects

    Cons

    Flat organization. Promotions are pretty rare. People stay in the same role for a LONG time.
    No clear development paths.
    Project Management is a mess across the organization.
    No clear authority on decisions and emphasis on consensus model makes decision-making slow and grueling. Too slow to stay competitive, especially for digital business

    Advice to Management

    Develop people. Value your rockstars and promote them!


  5. Helpful (1)

    "Nintendo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Nintendo of America (More than 3 years)

    Pros

    Fun colleagues, fun IP, interesting to work in an international setting. Sushi Tuesdays is pretty great too.

    Cons

    Nintendo is slow to change course and adopt current industry practices, which can lead to a lot of wasted time.

    Advice to Management

    Be open to new ideas and be willing to advocate for them to NCL. Promote based on merit, not seniorty


  6. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Redmond, WA
    Former Contractor - Anonymous Contractor in Redmond, WA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Nintendo of America as a contractor (Less than a year)

    Pros

    The pay was better than testing, some coworkers were okay to work with. There's lots of accessible parking, and you get a discount at the Nintendo store on-site.

    Cons

    Never really felt like CSRs were treated like people who mattered. Training went on for too long even though the systems aren't that complicated, because they will hire most anyone and train you in a big group. No real room to grow, pretty much just an "in-between" job. Also "we don't really care about handle time" "Hmm... your handle time is pretty good/bad" sends a mixed message. They keep you at 32 a lot of the time because they stuff tons of people into the schedule for not enough calls.

    Advice to Management

    Streamline training more, you're just wasting money and everyone's time by making it last so long. Try to actual seem like you care about the employees and scheduling concerns.


  7. Helpful (8)

    "Low Mobility. Low Innovation. Low Funding."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redmond, WA
    Former Employee - Anonymous Employee in Redmond, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    - If you work in a role you like with a group you like, it's an amazing place to work.
    - It's hard to get hired here, and most FTEs are some of the coolest people you'll meet.
    - You can work the same job until retirement
    - Easy annual raises and bonuses every 6 mo.
    - Nice company events
    - Cool exec mgmt
    - Great working environment (generally speaking...this can vary between groups. Do your research on your group/role/manager and try to interview the team you'll be working with thoroughly)
    - Great benefits and good family environment
    - Some groups have some of the coolest projects. If you're lucky enough to work w/ them, or be one of them, you get some 'dream job' bucket-list moments that people would kill for.

    Cons

    - You can work the same job until retirement ... Low mobility and stagnant groups as a result.
    - Lack of pressure on high performance and results minimum performance on average, and in high performing employees leaving the company due to lack of reasons to stay. Which sucks, b/c it's so hard to even get hired as an FTE at Nintendo.
    - Lack of sustainable profits, largely due to the underperformance of the wiiu and lack of titles, has really impacted staffing and internal development. Not just new positions, but backfilling. A lot of people have left dying teams, which makes it even harder for the teams to justify the spots for backfill. Further incentivizing more people to leave.
    - Older workforce. If you're 35-60 and comfortable where your career is at, this is a place for you. If you're 25-35, or just trying to grow your career, you will face an uphill battle in most groups.

    - Specific to the IT dept. it's a POS. Not all groups are terrible, but you'll really want to grill your prospective group re: it's responsibilities & scope, growth opportunities, mgmt, etc. Not all groups are bad, but some are complete cancer. Especially at the entry level/early career positions. Unless you're certain your role is a good choice for your specific needs, or they're paying you extremely well, I wouldn't recommend it.
    - Also, the IT recruiter is a joke. Ambivalent mgmt and subpar/understaffed recruiters leads to some hilarious candidate pools. This further prolongs the hiring process after battling to get the job posting approved in the first place.

    Advice to Management

    Provide performance incentives with interesting work and growth opportunities. The semi-annual bonus system is way too easy to game, and a 'mediocre' bonus vs. an 'outstanding' bonus is negligible. I don't think it's properly rewarding high performers, and seems to reward mediocre employees for doing the minimum.

  8. Helpful (1)

    "Stable but Dull"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Redmond, WA
    Former Employee - Senior Software Engineer in Redmond, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Nintendo of America full-time (More than 5 years)

    Pros

    Very stable, good compensation, well known and loved company. Working with the main company in Japan is very interesting.

    Cons

    Very stable. If you are a software developer and want to work with the very latest technologies from the 1990's, this is the place for you!


  9. "Sales Associate (Seasonal)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in New York, NY
    Former Employee - Retail Sales Associate in New York, NY
    Recommends
    Positive Outlook

    I worked at Nintendo of America part-time

    Pros

    Awesome staff (Team Leads and Ambassadors and Associates) great customers, ability to host monthly events for games, opportunity to become part time Ambassador.

    Cons

    No room for growth after Ambassador, terrible Management team.

    Advice to Management

    Give people the opportunity to grow within the company


  10. "Bilingual gene realist contract position."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Decent compensation, good benefits in hq store. Positive work environment and great coworkers/ managers.

    Cons

    No medical benefits in contract only position. Quite unlikely to be hired on full time after contract position.

    Advice to Management

    Create more pathways to becoming fully hired on after contracting for more employees.


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