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Noom Reviews

Updated January 9, 2018
27 reviews

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3.8
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Saeju Jeong & Artem Petakov
21 Ratings

27 Employee Reviews

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  1. "Dynamic, caring, and fun organization!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Coach
    Current Employee - Health Coach
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Noom full-time (More than a year)

    Pros

    -Flexible schedule
    -Open lines of communication
    -Transparent leadership
    -Meaningful work
    -Company cares deeply for its clients and employees
    -Abundant opportunities to develop professionally, expand skill set, and try new things
    -Creativity and new ideas are welcomed and encouraged
    -Remote work environment that still feels closely connected and cohesive
    -Company culture is fun and humorous
    -Supportive team members
    -Lots of team building and moral boosting events/opportunities

    Cons

    -Environment is ever changing which reflects the company's desire to constantly evolve and become better. Though this is a positive attribute, it could be challenging for those who prefer a steady and predictable workflow.

    -Healthcare coverage is quite expensive, though understandably so for a company of this size that is spread out across many regions.

    -A healthy work/life balance is highly encouraged by management but can be difficult to execute due to workload and employees' desire to do their absolute best. Still, it is doable and requires some diligence on the employees' part.

    The pros at Noom far outweigh the cons! I would highly recommend the company to those who are looking to be a part of an organization that has fun making a positive impact in the world.

    Advice to Management

    I am personally very proud to work for this company and appreciate the transparency modeled by all of our leadership. Thanks for making the atmosphere exciting, challenging, and fun- all at once.


  2. "Exciting Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Remote Health Coach in Minneapolis, MN
    Current Employee - Remote Health Coach in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Noom full-time (More than a year)

    Pros

    Fast moving company with lots of room for creativity and outside the box thinking. Having the ability to help coach people across the world. Since it is still small you often get to be part of different company projects and see the inner workings of the company. Weekly runway meetings from HQ where they share department and company wide updates lots of open communication

    Cons

    Typical Start up growing pains: Lots of change and fast (some love that some struggle with that), operationally still trying to find it's way management wise, Management of coaches could be a lot stronger (feels like that layer needs the most work)

    Advice to Management

    Work on development of new coaches, streamline training processes, develop management team

  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Remote Health Coach in New York, NY
    Current Employee - Remote Health Coach in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Noom full-time (Less than a year)

    Pros

    Work from home
    Flexible Schedule
    Supportive team
    Open communication with management
    Opportunity for growth
    Rewarding and challenging work helping people reach their health goals
    Great compensation package including PTO / Holidays / Benfits

    Cons

    I truly love the work I do at Noom. No cons!

    Advice to Management

    Keep doing what you are doing! The ability to have open communication without fear is key and far surpasses the policy of any other company I have ever worked for. Asking your employees for feedback and implementing protocols based on that feedback rocks! This company is going places! Kudos to you and thank you for your on going support!!


  4. "Wicked Cool"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Noom full-time

    Pros

    Tech meets empathy meets business meets humans. Team driven. Creative, intelligent, focused leadership. Rigorous hiring practice + extensive training + high performance standards = excellence. Seemingly endless internal resources for successful achievement. Personal and professional development? Highly encouraged! Opportunities to work remotely. An all-around lively, entertaining work hard/play hard crew.

    Cons

    90 day review period for new hires is a +/-


  5. "Great company, cares about users and employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health and Wellness Coach
    Current Employee - Health and Wellness Coach
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Noom full-time (More than a year)

    Pros

    Caring management
    Great system
    Training is continuous

    Cons

    Changes can happen quickly but they try to give noitce


  6. "Great company that finally found its way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Noom full-time (More than 3 years)

    Pros

    Awesome company culture
    GREAT food (I love Chef Sam!)
    Business model that's taking off (growth in 2017 was huge)
    Nice people

    Cons

    Food is good and there are lots of snacks, I gained 5 lbs in the last 12 months :(
    Lots of experiments, sometimes things can be a bit chaotic as there is constant innovation

    Advice to Management

    Slow down a little (but I guess it's working, so maybe I'm wrong)


  7. Helpful (3)

    "Supportive Management but Poor Communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health Coach
    Former Employee - Health Coach
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Noom full-time (More than a year)

    Pros

    Lower management was accessible, knowledgeable and personable!

    Work is rewarding but demanding

    Training provided and tools provided

    Cons

    Workplace and content experiments ongoing during work, so little to no consistency on what to expect

    Over-abundance of communication leads to confusion over protocol/importance

    Advice to Management

    Less experimentation with live, current users

    More concise emails--- no idea where to find important information

    More structured and solid changes in the company and culture. Changes were announced with little warning, and with a lot of confusion. Life-changing changes were announced to staff with little to no prior preparation, leading to confusion and a need for constant updates.

  8. Helpful (2)

    "Not a tech company anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in New York, NY
    Former Employee - Software Engineer in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Noom full-time (More than 5 years)

    Pros

    Good work and life balance
    Free lunch
    HQ location

    Cons

    Major development team members who contributed most left the company including engineers, designers and product managers due to poor leadership.

    Most of the engineers work remotely from overseas and that's how they save their money.

    The CEO has no capability to handle any kinds of negative feedback about the company.

    They don't have any advanced technology but they are using minimum qualified people to coach their users.


  9. Helpful (10)

    "Good people. Terrible Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Coach in New York, NY
    Former Employee - Former Coach in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Noom full-time (More than a year)

    Pros

    Upbeat, laid back, and intelligent crowd (except this one coach who's carb-phobia makes you want to punch him in the mouth with a krispy kreme). Anyone can learn much about the industry from being there just from talking to staff from other departments about new ideas, ongoing projects or cracking a cold one with the crowd. Lots of independent flexibility as a Coach managing your own caseloads. Lots of interesting exposure to the various lifestyles that leads people to the weight loss dilemma they'll come across. Location is great.

    Cons

    Lots of low-key creeps and only a dedicated few who puts the extra time & effort in to keep the place running. Manager barely kept tabs with me during my time there while she kept to herself and her social media. Fresh cooked meals on the daily is tasty and appreciated but gets tiring after a while. They say they'll train you and implement a certain protocol for when there exists disparities between a coach and user but they won't. Program and system is structured around archaic literature that's utilized by major bodies (DPP, AHA) that's been publicly utilized in every other medium for decades but we all know it doesn't work. Without the ability to actually prescribe actual eating/fitness routine, the coaches are forced to take a tedious and circuitous route of directing loaded questions at the users in hopes that the users will come across a weight loss solution on their own (a strategy to avoid litigation), leaving coaches with the sole task of being supportive and helping them just bringing the idea into practice. And in doing so, the Coaches get to call themselves "Clinicians". The program is just another remix of a “calorie restriction” program that every other weight loss program uses that also fails to be adaptable to the rapidly growing user demographics who seek to change body compositions while also seeing the numbers on the scale drop. Along with having to handle users from all over the world across various time zones and a weak social/group system that's a sad attempt at something of a Facebook, a 3rd of the paying users will drop out the first few weeks, then another 3rd the following month and so on. Coaches from Korea are stretched thin and burnt out while putting up a front to make it seem like things are great there but we all know the whole place is at the mercy of international investors. A closer look at any research/literature published by the Company's associates will show the subject pool is too small or that the data is inconclusive, proving that whatever last minute resources they reallocated towards their research projects was to no avail.

    Advice to Management

    The play store reviews shows it didn't take long for the user population to figure out everything that's wrong with the program. Good Luck


  10. Helpful (8)

    "This company is a sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business in New York, NY
    Former Employee - Business in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Noom full-time (Less than a year)

    Pros

    At some point in the past Noom had some really great employees, who were talented, smart and wonderful to work with. All those people are long gone now. The company about a 1 1/2 years ago had some potential for sucess.

    Cons

    Noom is on the fast track to destruction as a company. All the good team members have moved on and the management is absolutely incompetent. Management stopped caring about consumer users and clients a long time ago. If you look at the app reviews it speaks for itself. The company is a toxic place to work, and the executive management team is responsible for creating such a bad work environment.

    Advice to Management

    No one is the start up, tech or health space believes that the company is doing well or that it will be around in the future. Its no secret that the company is struggling. The writing is on the wall and its only a matter of time.


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