Nordia Reviews | Glassdoor

Nordia Reviews

Updated July 22, 2017
169 reviews

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2.6
StarStarStarStarStar
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Approve of CEO
Nordia President John Dinardo
John Dinardo
97 Ratings

169 Employee Reviews

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Pros
  • Supportive work environment with people who care about the quality of their work (in 15 reviews)

  • The people you work with really make this a great place to work (in 9 reviews)

Cons
  • actual customer service is irrelevant (in 7 reviews)

  • Like any call center schedules are a pain point with some but this in normal for due the opening hours (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Mistake"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent wage, full time hours, good location. Good coworkers, medical benefits, no late night/ overnight shifts, closed on some stat holidays

    Cons

    Very many to even put here. In short too much office politics, favouritism, high pressure to upsell when this job is advertised as retention which means to " save a customer from cancelling" and they want to sell! And if u don't you are damned.

    Advice to Management

    You might want to train yours managers before training any new staff. Also fix your faulty system and stop putting pressure on employees to have a short average handle time, no Acw, no hold, no transfers , no escalations to L2 and on top of that use 6 different programs, listen to ur yelling customers and them to top it of SELL!!! Omg no wonder people quit. There is always a job posting out there. This place is a joke.


  2. "Amazing company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Moncton, NB (Canada)
    Current Employee - Customer Service Specialist in Moncton, NB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordia full-time (More than 3 years)

    Pros

    I worked in the call center industry for years . Definitely Nordia made a difference and it an amazing company to work for. Everything is great from the people, management to the culture. The employees are valued, a lots of benefits, opportunity to grow and the pay is great. I would recommend the job to anyone who likes customer service.

    Cons

    Some Consumers can be sometimes challenging but challenge is good!

    Advice to Management

    None , keep up!

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Moncton, NB (Canada)
    Current Employee - Anonymous Employee in Moncton, NB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordia full-time (More than 8 years)

    Pros

    Great atmosphere, employees are valued

    Cons

    I can't think of any.


  4. "Nordia Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Sherbrooke, QC (Canada)
    Current Employee - Team Manager in Sherbrooke, QC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordia full-time (More than 8 years)

    Pros

    Having worked at every call center in the Sherbrooke area I can say that Nordia is by far the best run call center in the area. The management staff are very uniform and faire across the board. Work environment is clear and pleasant and the salaries and bonus are very competitive compared to other centers in the area. Centre in newly renovated and well maintained. Center currently being expander so very good opportunity for advancement into Management, Training Dept, etc.,

    Cons

    Like any call center schedules are a pain point with some but this in normal for due the opening hours. They do try to accommodate as much as possible.

    Advice to Management

    None


  5. "Excellent place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Moncton, NB (Canada)
    Current Employee - Team Leader in Moncton, NB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordia full-time (More than 8 years)

    Pros

    Excellent working environment. Great salary, incentives & Benefits. Employees are very happy to work here. Nordia very much like a family offering continuous support.

    Cons

    absolutely no cons to disclose


  6. "Love it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Trainer in Moncton, NB (Canada)
    Current Employee - Corporate Trainer in Moncton, NB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordia full-time (More than 10 years)

    Pros

    Some of the pros that I enjoy is team work, benefits, employee appreciation shown in several different ways, the cafeteria, friendly co-workers, the fun, the laughs, the diverse nationalities, the newly renovated building, the cleanliness of my work environment, free parking and the up to date systems that make the job easier.

    Cons

    Can't really think of any...

    Advice to Management

    Keep it up!! I love coming into work in this environment.


  7. "Nordia"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordia full-time (More than 3 years)

    Pros

    I really enjoy working at nordia. It's given me a chance to prove myself in a management position. They give us full insurance benefits and also discount with different company. They support and encourage employee suggestion/implication. Most of the agents are eligible to montlhy bonuses.

    Cons

    The job is stressful a bit .

  8. "Great spot, nice atmosphere, treated like humans..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Moncton, NB (Canada)
    Current Employee - Anonymous Employee in Moncton, NB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordia full-time (More than 5 years)

    Pros

    In the past 3 years or so since Nordia has taken over this site, the amount of money and work they've put into giving us a top notch facility and changing the culture to be a happy place to work has been impressive. Gone are the days of being treated like a number. This has been a huge upgrade and is the best place I've worked! We're paid better than any contact center I'm aware of, our benefits are great, and my co-workers are truly friends. The company even holds some special thank you events like site BBQs with prizes and such. Great place to work.

    Cons

    I'm scratching my head to come up with much negative. Maybe the design of the cafeteria causes a bit of a logjam in from of the ordering line. Pretty good when that's the worst I can say.


  9. "Nordia Kitchener"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kitchener, ON (Canada)
    Current Employee - Anonymous Employee in Kitchener, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordia (More than 5 years)

    Pros

    There are Amazing opportunities for advancement!

    Cons

    Customer service can be challenging but is rewarding and fun if you like to find solutions for customers.


  10. "Nordia..It's a pleasure to belong to you.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Montreal, QC (Canada)
    Current Employee - Front Desk Agent in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordia full-time (More than 3 years)

    Pros

    Nice place, kind people and friendly environment.. Full time job..Located in Montreal downtown close to a park.. Area play (Pool table, Baby foot table,..) and a nice cafeteria

    Cons

    Work hours from 8:00 to 21:00 and weekend


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