Nordstrom Reviews in Chicago, IL | Glassdoor

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Nordstrom Chicago Reviews

Updated January 16, 2018
332 reviews

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Chicago, IL Area

3.6
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332 Employee Reviews

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Pros
  • The managers definitely care about your growth as a sales Associate and love to promote from within if you are looking to grow with the company (in 207 reviews)

  • They work extremely close with their customers making sure they are delivering the best customer service (in 600 reviews)

Cons
  • I often struggle to find a good work/life balance (in 365 reviews)

  • Some days it was long hours on your feet, learned to wear comfy shoes (in 497 reviews)

More Pros and Cons

  1. "Nordstrom, WORST Human Resources Department and Management EVER!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at Nordstrom full-time (Less than a year)

    Pros

    Small paycheck to keep you just above he poverty level. Store Discount. Soem of the emp

    Cons

    Management is unprofessional and lack people skills. The same can be said for employees.
    Managers show favoritism and treat those that aren't top sellers as "less than" and without respect for you as a person.
    Managers discuss internal department issues to their favorite employees when it those issues should be discussed among management only.
    Managers don't value providing employees a good work-life balance.
    Managers don't encourage of fully support employees taking breaks.
    Coworkers, especially seasoned employees, tell new employees what to do and how to do it when they are not even managers.
    The working hours are bad unless you're a top seller.
    Job duties and sales don't match up properly. Meaning more time has to be spent on duties like cleaning up racks instead of actually selling. They will not let you leave for the day unless you complete your duties.
    The sales expectations are unreasonable. Especially during off peak seasons.
    The customers are rude and demanding.
    The HR department set up my insurance coverage the day after I left the company and it took months to resolve it!
    The HR department set up an HSA account and I received a letter regarding such 7 months after I left the company and now I have to fill out paperwork to resolve it.
    Horrible work environment overall.

    Advice to Management

    Do better! Take mandatory classes to learn how to effectively manage employees.


  2. "Not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay is good for retail and they do have benefits. 20% off discount can be good, but it's not much considering the price tags.

    Cons

    Depending on the department you are in...most coworkers are rude, over-aggressive, immature, and have no minds of their own. They will talk about commission right in front of customers, essentially embarrassing everyone. They will trash-talk to customers about coworkers and commission. They will trash-talk customers who return things, because returns come out of their commission. It's 8 hours a day of negativity.

    Advice to Management

    Get a mind of your own and stop slaving to your favorites

  3. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Meet some great people. Around great fashion. benefits, 401k

    Cons

    Pay is straight commission. You don't even get a hourly pay when you open in morning so you are working 2 hours for free. They have been since the beginning of the year, lowering commission rates so what I was making in 2014 with the same volume, has been cute in half. It's crazy that this is legal. If you have a poor manager like I did, you will be given much more work to compensate for things she's not doing. Only room to grow is in management but there have been many layoffs happening since they are merging departments where you don't even know how long you'll last. Nordstrom only wants one kind or employee, and that't one that doesn't ask any questions or voice an opinion. The PTO is awful. Put in way too many hours for output.

    Advice to Management

    Let your employees grow within the company. Be able to answer simple questions. Get to know your team and how they work. Stop trying to micromanage. Don't rely on good employees to do all the training with new hires.


  4. Helpful (2)

    "Social job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commissioned Sales Associate in Oak Brook, IL
    Current Employee - Commissioned Sales Associate in Oak Brook, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Nordstrom full-time (Less than a year)

    Pros

    Coworkers are fun, customers can be nice and easy to work with, not a lot of responsibility, very low key

    Cons

    Management doesn't do anything, will disappear for hours at a time and is always on the computer or phone shopping instead of adding value to the workplace. No matter how much experience you have they will start you at the same position. If you are trying to pay all of your bills with this job and are single don't waste your time. If you are looking to have a job with a discount and like to shop, do it

    Advice to Management

    You need more contact with your employees to retain them. I have never spoken with anyone in upper management. The hourly rate is terrible especially with someone that has 5 years of experience running their own company. Evaluate how you are paying your employees and you will get sharper, motivated people that would be more willing to stay.


  5. "Nordy Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative in Forest Park, IL
    Current Employee - Customer Service Representative in Forest Park, IL
    Doesn't Recommend

    I have been working at Nordstrom (More than a year)

    Pros

    Your the first to know what NEW items come in.

    Cons

    NO steady pay or hours.

    Advice to Management

    If you lead by example your team will follow.


  6. "drama like high school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Oak Brk Mall, IL
    Current Employee - Sales Associate in Oak Brk Mall, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Nordstrom (More than 3 years)

    Pros

    discount is nice during n.p.g.
     or when things are on sale and people that come in are very nice it is also a nice area to work in

    Cons

    terrible treatment from managers to employees the active department steels sales from each other and does so many things against policy the managers are on a power trip

    Advice to Management

    they need to realize they are no different then their team and will probaly not make it any higher up in the company then where they are at right now good luck


  7. "The most disgusting company ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commissioned Sales Associate in Skokie, IL
    Former Employee - Commissioned Sales Associate in Skokie, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are no pros besides the discount and working in a mall you can go to other stores on lunch

    Cons

    I've heard good things about Nordstrom so when I was hired I was very thrilled. However, That changed quickly..I worked in the Point Of View department.(womens)....The entire staff were the most miserable employees I have ever met. Everyones fighting for sales...managers yell at you..threaten to fire you..hostile work environment..workplace bullying. The wonderful training people are talking about..well, I never got it. Maybe it was just the skokie old orchard location..but Nordstrom is an awful company.

    Advice to Management

    Get rid of commission sales...you have older employees who love it because they have customers who shop there from 30yrs ago..but the new generation comes and goes because of these people who have "grandfathered in". The world is about social media today not harrassing customers in their 20's and 30's who are just browsin. Get with the new age! and the system!

  8. Helpful (1)

    "Stopped caring about their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Oak Brook, IL
    Former Employee - Retail Sales Associate in Oak Brook, IL
    Doesn't Recommend
    No opinion of CEO

    I worked at Nordstrom full-time (More than 5 years)

    Pros

    Could be fun occasionally depending on your co-workers

    Cons

    Solely commission-based.
    If you didn't keep up the number of hours worked they would cancel it month by month.

    Advice to Management

    Recognize which employees are maintaining the department and that some employees don't help with anything and only sell.


  9. "No money although you work like a farm animal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commissioned Sales Associate in Schaumburg, IL
    Current Employee - Commissioned Sales Associate in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Nordstrom full-time (Less than a year)

    Pros

    I have met some AMAZING people there that I will be staying in touch with

    Cons

    Many departments are commission only, so if nobody is buying or if everyone returns what they bought, you are working for minimum wage

    Advice to Management

    Managers tend to be extremely young, and in many cases it is obvious that they were hired and promoted for their overall appearance rather than their abilities.


  10. Helpful (1)

    "Horrible, not worthy of the positive reviews, and selfish managers with lack of morale."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Person in Chicago, IL
    Current Employee - Sales Person in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Nordstrom full-time (More than a year)

    Pros

    Great people to work with. I met some really nice people.

    Cons

    Not a team environment and the managers will sell constantly. Some managers will cherry pick and take all the good customers and pass the other customers to the staff on the floor. Also, they will make you do task work while they are making a sell and normally its a really good one. Lack of moral especially in the number one store in the company. Veterans have merit and if your new then you can look forward to working more closing shifts and the flexibility isn't that great.

    Advice to Management

    I believe that it should be fair and the management staff should be there to support and not to be their employees equal. The rules about management being able to sell should be exempt from the benefits, because of the simple fact that some managers abuse this privilege. As an upper manager, it is imperative that you'll come and visit the stores and talk to the staff and not always to the upper managers, because the majority of the time they will tell you misleading information. In order for a business to grow and to develop, the people at the bottom have to be motivated and inspired to achieve one common goal and that's to make more money. If the people at the bottom isn't happy then the numbers will drastically show that in the business results.


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