Nordstrom Reviews in King of Prussia, PA | Glassdoor

Nordstrom King of Prussia Reviews

Updated May 31, 2017
38 reviews

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King of Prussia, PA

3.2
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38 Employee Reviews

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Pros
  • Nice salary, good discount, promote from within (in 190 reviews)

  • Not only does it extremely value customer service but the way they treat their employees is absolutely phenomenal (in 555 reviews)

Cons
  • I often struggle to find a good work/life balance (in 325 reviews)

  • Long hours very hard to get 2 days of back to back (in 448 reviews)

More Pros and Cons

  1. "Great Company, Kind Coworkers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tailor in King of Prussia, PA
    Current Employee - Tailor in King of Prussia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordstrom full-time (Less than a year)

    Pros

    Friendly Environment, Organized, Fantastic team work, Structured, Employees are treated fairly.

    Cons

    Work is consuming.. work hours are a bit much but that just means more money so I'm not really complaining!


  2. "Great Part Time Job for College Students"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commissioned Sales Associate in King of Prussia, PA
    Former Employee - Commissioned Sales Associate in King of Prussia, PA

    Pros

    Lots of money in commission.
    Opportunity to grow in the company
    You are you own mini boss
    Great benefits for part time and full time employees

    Cons

    Burnout is high.
    Some managers only care about the money and don't listen to those not making money
    No one wants to do cleaning since everyone is busy trying to make commission
    Worked part time but felt full time

    Advice to Management

    Help all employees. Don't just look after the 'sharks'
    If an employee is asking for help. help/

  3. Helpful (2)

    "stylist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate - Stylist in King of Prussia, PA
    Current Employee - Sales Associate - Stylist in King of Prussia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordstrom part-time (More than 5 years)

    Pros

    flexible schedule, work on commission, ability to control my own earnings

    Cons

    on-line shopping has really cut into our compensation--looking for work which has consistent payout

    Advice to Management

    adjust to new world--online shopping is now 35% of ALL shopping...adjust compensation package accordingly


  4. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in King of Prussia, PA
    Former Employee - Anonymous Employee in King of Prussia, PA

    I worked at Nordstrom part-time (Less than a year)

    Pros

    Standard discount, flexible schedule, learned a lot and management/staff was easy to get along with.

    Cons

    Moments of cattiness but just stay focused on the job.

    Advice to Management

    Hired too many people for the summer season resulting in EVERYONE trying to grab the same customers for a sale since we worked on commission.


  5. "Loss Prevention Ambassador, Assistant manager 2 years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in King of Prussia, PA
    Former Employee - Anonymous Employee in King of Prussia, PA
    Recommends
    No opinion of CEO

    I worked at Nordstrom full-time (More than a year)

    Pros

    -Entry level no experienced required

    -Every 1000 hours u get a raise till you are maxed at for your position.
    - Option of taking a paid 30 min lunch (must remain in store just in case for emergency) or take a undisturbed 45 min lunch which is required to clock out.

    - Promote within

    Cons

    - Manager is a cocky, makes you feel stupid at times.
    - Ambassadors get treated differently from agents.
    - **BIG ONE **
    Ridiculous hours of scheduling.
    Manager doesn't care about your sleep as long as he gets proper rest. During holidays hours. they will schedule you to close which is midnight closer to 1 am, then schedules you to open next morning at 8 or 9 am.
    - No weekends off. They wont schedule you a weekend off you have to beg them/ request it a whole month in advanced.

    Advice to Management

    - Be mindful of scheduling.

    - Communicate more with the team

    - Dont let agents do what they want.


  6. "Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in King of Prussia, PA
    Former Employee - Sales Representative in King of Prussia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nordstrom full-time (More than 3 years)

    Pros

    Great corporate structure and benefits

    Cons

    Returns are taken out of commission.


  7. "Return Policy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Nordstrom Sales Associate in King of Prussia, PA
    Current Employee - Nordstrom Sales Associate in King of Prussia, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Nordstrom part-time (Less than a year)

    Pros

    The people are nice, the pay is ok for a retail job

    Cons

    The clientele is needy and expecting the world since Nordstrom is known for their customer service. The return policy is terrible as it prevents sales people from actually selling. I've been stuck at a register for 40+ minutes at a time

    Advice to Management

    Maybe hire more stock people to take care of pos / returns

  8. "They expect so much from you as if you do not have a life outside of Nordstrom."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Logistics Team Member in King of Prussia, PA
    Former Employee - Logistics Team Member in King of Prussia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Nordstrom full-time (More than a year)

    Pros

    The pay is okay and mynordstrom.com where you can track your time card, pay stubs, and many more other things relating to work online.

    Cons

    Super long hours. Not flexible. Favoritism.Your shift are never consistent. Semi monthly paydays. Managers are the worst. Wondering how some people ended up in a management position. Can get fired for any reason, so always walking on thin ice. Witnessing salespeople milking out customers for their last penny. Professionalism nonexistent. Working with the most stuck up people on earth.

    Advice to Management

    Get it together!


  9. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in King of Prussia, PA
    Current Employee - Anonymous Employee in King of Prussia, PA
    Recommends
    No opinion of CEO

    Pros

    Commission based; limitless earnings
    flexible schedule
    fun environment
    friendly co-workers

    Cons

    Commission based; business has become extremely slow, base rate is not even half of what you earn through commission; sometimes selling can be unfair to coworkers when business is as slow as its been, and you have a sales goal you want to reach its easy to become a "shark" on the floor and snuff others from sales.
    Management; most managers are ego driven, and abuse their authority.
    HR is biased to managers opinion, doesn't back associates.


  10. "Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Retail Sales Associate in King of Prussia, PA
    Current Employee - Retail Sales Associate in King of Prussia, PA
    Neutral Outlook
    No opinion of CEO

    Pros

    Nordstrom at one time had superior benefits.

    Cons

    Nordstrom's wonderful benefits are being phased out. I was hired and asked if I wanted full time or part time employment. I stated full time. After being hired I was told that the computer generated scheduling could not guarantee full time hours. Scheduling was now based on sales and volume. My co-workers have not been given enough hours to ensure benefits as well. I believe that benefits will only be available for management in the near future.

    Advice to Management

    It is a bit disingenuous to let people believe that they are being employed full time. Honesty and clarity would be a better policy.


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