Nordstrom Reviews in Palo Alto, CA | Glassdoor

Nordstrom Palo Alto Reviews

Updated March 20, 2017
31 reviews

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Palo Alto, CA

4.0
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31 Employee Reviews

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Pros
  • Nice salary, good discount, promote from within (in 192 reviews)

  • Not only does it extremely value customer service but the way they treat their employees is absolutely phenomenal (in 561 reviews)

Cons
More Pros and Cons

  1. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Palo Alto, CA
    Former Employee - Sales Associate in Palo Alto, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Nordstrom (More than a year)

    Pros

    Great benefits, pay, terrific management.

    Cons

    Holiday hours but that's just the nature of the industry.

    Advice to Management

    Be kind.


  2. "Jo Malone London Counter Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Stylist Department Manager in Palo Alto, CA
    Current Employee - Personal Stylist Department Manager in Palo Alto, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Nordstrom full-time (More than 3 years)

    Pros

    Customer service and personal relationship business

    Cons

    Commission base pay and work hours

  3. "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Palo Alto, CA
    Former Employee - Sales Associate in Palo Alto, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nordstrom part-time (Less than a year)

    Pros

    discount, customer relationships, commission, generally nice fellow employees

    Cons

    sometimes high stress/pressure to meet sales goals, highly competitive with other employees

    Advice to Management

    have less people on the floor so it isn't as competitive to get sales


  4. "so far so good.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Palo Alto, CA
    Current Employee - Sales Associate in Palo Alto, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Nordstrom full-time (Less than a year)

    Pros

    It's a great place to learn and grow. I like some of the people. Looking forward to the future.

    Cons

    Return policy. The way some managers act and ask me to do their job. The way other employees lie and stab you in the back whenever they can.


  5. "Sales lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Palo Alto, CA
    Former Employee - Sales Associate in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nordstrom full-time (More than a year)

    Pros

    Nordstrom is a great company to work for. There offer awesome benefits and opportunities to grow and develop in sales or fashion industry. It has a great manager in trainee program for college graduates to participate in. Overall I would say that this company is fun and exciting to work for.

    Cons

    Nordstrom sales is commission based so this can be a con for some people. It causes a very competitive market for the sales associates but this can also be great for people looking for challenges.


  6. "Good growth potential"

    StarStarStarStarStar
    Former Employee - Seasonal Sales Associate in Palo Alto, CA
    Former Employee - Seasonal Sales Associate in Palo Alto, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Nordstrom full-time (More than 3 years)

    Pros

    If you sell a lot, you will do well. All about your sales numbers. meet some good people there if you look hard enough

    Cons

    Too many politics, friends will only hire friends. Sales pressure can be daunting, and takes away from customer satisfaction

    Advice to Management

    Take politics out of it and judge people based on their professionalism and work ethic, not if you are friends or not


  7. Helpful (1)

    "Inconsistent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salesperson in Palo Alto, CA
    Current Employee - Salesperson in Palo Alto, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Nordstrom full-time (More than 3 years)

    Pros

    Sell more make more: Nordstrom's commission structure means if you work in a department that is being scheduled correctly you will make decent money, and if you are good you will make a lot more.

    Promote only from within: this policy (which is strictly enforced for most management positions at most stores) makes Nordstrom one of the best places to build experience.

    Nordstrom's one rule, use good judgement in all situations: the sense of empowerment this CAN provide employees is great, however this all depends on the managers you work for, it can feel like a farce sometimes.

    Inverted pyramid: something that again is very dependent on your manager, but the idea of "servant leadership" and that managers work for and are there to support their employees, but at a lot of stores it doesn't feel real

    Cons

    You milage may very. For pay. For what you are told you can and cannot do. The quality of leadership varies greatly. I have worked for managers that showed in their actions every day that their purpose was to help me succeed. I have also worked for managers who are among the best in the world at speaking as if that is their purpose, but who fail to follow through.
    Scheduling can be wildly unfair, and again inconsistent.
    The sense of empowerment is also inconsistent, because some managers will take it upon themselves to create many of their own rules, which do not always align with broader company initiatives.
    The corporate culture. I long believed this was a pro, but after so many years of hearing the same stories from different mouthes, it has become apparent that to get promoted all Nordstrom really looks for is an ability to enthusiastically repeat a few key phrases. This means that an actual ability to perform the job doesn't always matter. What Nordstrom seems to think makes managers successful is so thin and superficial that they are often very hostile to criticism despite an "open door policy".

    Advice to Management

    Dig deep, the core values of Nordstrom are strong, but the implementation is all too often a facade.
    Implement team and peer reviews of managers, it may give you a better idea of who is truly performing.
    Have more classes to train managers, outside of Seattle and store opening, even the classes that can be taken on computer are often not and often don't cover enough.
    Reevaluate HR, especially HR at the store level. What can HR do to bring more consistency to management without differing from Nordstrom's one rule?
    New system for interviews. Managers should have a set interview for internal promotions. Lacking one is asking for inconsistency and for similar people in similar situations to be treated differently. The question is how can you interview someone for the best candidate for the position rather than candidate that is best at interviewing.

  8. "Visual Stylist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Stylist in Palo Alto, CA
    Former Employee - Visual Stylist in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nordstrom (More than 5 years)

    Pros

    Great Schedule
    Company runs like a well oiled machine!
    Good benefit package and 401K

    Cons

    Pay could be higher
    Very restricting if you are naturally creative


  9. "Dept Managers thinking they made it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commissioned Sales Associate in Palo Alto, CA
    Former Employee - Commissioned Sales Associate in Palo Alto, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Nordstrom full-time (More than 3 years)

    Pros

    Good pay for amount of work. Commission based so you dictate your own check. Flexible hours for students.

    Cons

    Too much politics just to get promoted. If you are not liked you will work bad the bad shifts when there aren't any foot traffic. The "Nordstrom Lifers" aka pacesetters aka top sellers always get away with murder. Managers always back them up even if they are making their sales the unethical way. It brings the whole moral of the team down. Over the years company got cheaper and cheaper, we normally get a bbq during july 4 and labor day but store manager has taken that away.

    Advice to Management

    Stop thinking retail management is a career achievement. Treat all employees fairly maybe that will help with over all performance.


  10. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palo Alto, CA
    Former Employee - Anonymous Employee in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice people to work for.

    Cons

    None every thing is fine.

    Advice to Management

    keep up


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