Nordstrom Reviews | Glassdoor

Nordstrom Reviews

Updated May 25, 2017
7,746 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
4,274 Ratings

7,746 Employee Reviews

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Pros
Cons
  • I often struggle to find a good work/life balance (in 321 reviews)

  • Long hours a lot of returns customers that are very picky management is not so great not many days off especially around holidays (in 437 reviews)

More Pros and Cons

  1. Helpful (1)

    "Certified Fit Specialist - Lingerie"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Fit Specialist in Austin, TX
    Former Employee - Certified Fit Specialist in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great company, good employee discount (20%), flexible schedule.

    Cons

    100% commission made it a very competitive environment.

    Advice to Management

    Don't over hire and crowd the sales floor. It creates bad energy between coworkers.


  2. Helpful (1)

    "Mens counter manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Counter Manager in Santa Barbara, CA
    Former Employee - Counter Manager in Santa Barbara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nordstrom full-time (Less than a year)

    Pros

    Customers are cool, high end retail, very nice store, if you love fashion its an awesome job.

    Cons

    My managers were very picky, you could be 1 in the district and they would still find something to complain about


  3. Helpful (1)

    "Good retail company that cares about its employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Cashier in Arlington, VA
    Former Employee - Seasonal Cashier in Arlington, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Nordstrom full-time (More than 3 years)

    Pros

    Management cared about the employees and the work environment was less stressful than other jobs I've had. Good pay for cashier work and if you work in sales your compensation could be high depending on how much you sell.

    Cons

    Flip side of sales is that your compensation could also be very low if you do not sell a lot. The company is a very customer-oriented one and it makes the employees feel cornered into fulfilling any demand a customer might have, no matter how outlandish.


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  5. "Loved Working at Nordstrom"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Women Shoes Sales Associate in Arcadia, CA
    Former Employee - Women Shoes Sales Associate in Arcadia, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nordstrom full-time (More than 3 years)

    Pros

    Fantastic place to work. Excellent managerial staff. Great employee environment. Best retail workplace imaginable.

    Cons

    As with all retail jobs, you must work weekends.


  6. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Experience Representative in Los Angeles, CA
    Current Employee - Service Experience Representative in Los Angeles, CA
    Recommends
    No opinion of CEO

    I have been working at Nordstrom (Less than a year)

    Pros

    Great Benefits
    PTO
    401K match
    Overtime if you work a holiday
    great community of people to work with

    Cons

    Pay is low if your not management
    PTO is only earned after you reach a certain amount of hours worked
    Stressful during the holiday and July Sale
    May have to work holidays
    long hours on your feet


  7. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nordstrom Sales Associate in Clinton Township, MI
    Current Employee - Nordstrom Sales Associate in Clinton Township, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Nordstrom full-time (More than a year)

    Pros

    Great team environment. Fun place to work. Most managers are great. 20% off is nice with 40% off Nordstrom brands every few months.

    Cons

    While my manager is great I hear many stories about butting heads with managers.

    Advice to Management

    Pay your employees more or give your employees a choice to earn a higher hourly rate with a lower commission rate to help them through slower seasons.


  8. "An Evolving Retailer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Customer Care Specialist in Denver, CO
    Former Employee - Direct Customer Care Specialist in Denver, CO
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Nordstrom full-time (More than 3 years)

    Pros

    Open door policy, respected diversity, and trusted use of your best judgment.

    Cons

    Quick changing metrics, poor schedule forecasting, and unrealistic contact resolution time expectations.

    Advice to Management

    The amount of time spent with a customer can still equal money if the QUALITY of service is valued over quantity.


  9. "Loved Working at Nordstrom"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nordstrom part-time (More than a year)

    Pros

    Perfect job for young adults to get their foot in the door and learn all about customer service and professionalism!

    Cons

    Employees are at the bottom of the totem pole


  10. "Packing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Packing in Cedar Rapids, IA
    Former Employee - Packing in Cedar Rapids, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nordstrom part-time (Less than a year)

    Pros

    The sales, discounts and the overtime

    Cons

    Long walks to the break room

    Advice to Management

    Over time me


  11. "Beauty or Style Bar Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Bar Coordinator in Oakbrook Terrace, IL
    Current Employee - Beauty Bar Coordinator in Oakbrook Terrace, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Nordstrom part-time (Less than a year)

    Pros

    It is a way to get your foot in the door, it's meaningful work, fantastic atmosphere, Nordstrom hires from within so it's a start.

    Cons

    The pay is low, unless you have prior experience. It's a lot of cleaning because house keeping doesn't do much. You're feet will hurt after a long day.

    Advice to Management

    Give more praise and acknowledge hard work.


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