Nordstrom Reviews

Updated May 11, 2021

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3.7
67%
Recommend to a Friend
84%
Approve of CEO
Nordstrom Co-President Erik B. Nordstrom and Peter E. Nordstrom (no image)
Erik B. Nordstrom and Peter E. Nordstrom
1,474 Ratings
Pros
  • "Best company in terms of work environment(in 745 reviews)

  • "love the employee discount on merchandise(in 585 reviews)

  • Cons
  • "The more you sale the more returns(in 787 reviews)

  • "long hours and on my feet a lot(in 751 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Nordstrom and is not affected by filters.

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    1. 5.0
      Former Employee, less than 1 year
      Featured Review

      Best Place Ever

      Oct 6, 2020 - Beauty Concierge in Jacksonville, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work independently, able to be on your phone, relaxed, great management

      Cons

      There were no cons. Great people, great work.

      53 people found this review helpful
    2. 5.0
      Former Employee, less than 1 year

      Great Retail Job

      May 10, 2021 - Retail Sales Associate in Bethesda, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Had a great time working there during my college breaks. You get great retail experience working with so many people of varying ages. Learn great customer service skills

      Cons

      It is a competitive landscape that you will have to get used to since everyone makes commission

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    3. 1.0
      Former Employee, less than 1 year

      Propaganda Machine

      May 9, 2021 - Sales Associate and Personal Stylist in Spokane, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      discounts, coworkers, proximity to high end clothing, fun customers

      Cons

      competitive, toxic standards, misogynistic environment, overworked managers and coworkers, rude customers

      Continue reading
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    4. 4.0
      Former Employee, more than 3 years

      Review

      May 4, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very professional setting with nice coworkers. Easy going, and they appreciate hard worker. Ed was a great General Manager and always took the time to understand employees and customers a like. He would buy food to show his appreciation to his employees. They pay up to 100 dollars a month in bus fair or shared uber/lift rides. They had 2 weeks of paid leave when Covid occurred, They also pay for snow days if you show up and have to go home.

      Cons

      Since Covid management and employees have been constantly leaving or transferring.

      1 person found this review helpful
    5. 5.0
      Former Employee, more than 5 years

      Not perfect, but A SOLID FASHION COMPANY, one of a kind.

      Jan 10, 2021 - Merchandising in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1) UNMATCHED culture 2) NICE people (for the most part) 3) BETTER salary (compared to others in the fashion industry especially in NYC) but it comes with a much bigger responsibility too. 4) GREAT merchandise discount. 5) Customers first, they really mean it! Suddenly, shopping elsewhere is a worse experience because your expectations become higher.

      Cons

      1) Your experience will depend on what division and leaders you work for. Similar to other companies, some people are not great, but don't let it deter you from finding your fit with the right people (it takes time). 2) Merchandising people are old school. Part of the issue is due to its promote from within (from stores) or "tap on the shoulder" culture. There isn't a lot of diversity (not just race, gender), but different walks of life and experiences 3) There have been LOTs of changes since COVID-19 started. Unfortunately, many great people were affected. 4) Extremely political, favoritism is nothing new. It affects how you move up and across the company. For many opening roles, they usually have someone in mind. Previous store experience is not required, but will get you more respect with your coworkers/ leaders unless you move here at a Manager/ Director/ VP level. 5) While online business is booming, it doesn't make up for Brick & Mortar losses. Need to rethink store strategy and make it exciting again.

      Continue reading
      2 people found this review helpful
    6. 4.0
      Current Employee, less than 1 year

      Nice people

      May 11, 2021 - Senior Software Engineer in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People are nice to work with

      Cons

      It feels like they are in over their heads with some of the decisions they are making

      Be the first to find this review helpful
    7. 4.0
      Former Employee, more than 10 years

      Company with the great people

      Apr 27, 2021 - Accountant I in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The vast majority of the people I met during my time at Nordstrom was very nice and I really miss working with them. Although it is a large company, it definitely had a small company like atmosphere and it felt like family. Benefits were also thoughtful and generous (great health insurance coverage, 401k, employee assistance program etc.).

      Cons

      Although the people there were great in general, your promotion/career progression can still be largely affected by who your managements are. Although the open communication on these topics are encouraged by the company as a whole, unfortunately, it is not always followed through by every management.

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    8. 3.0
      Former Employee, less than 1 year

      Good sales, horrible HR

      May 6, 2021 - Sales Associate in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent training for sales people, Fantastic boss

      Cons

      Sales floor culture is cutthroat. Not a lot of store traffic, so hard to impossible to achieve sales goals. HR is horrible - don't respond and pulled a fast one on me. Told me one thing, then did another when money was involved and their solution benefited them.

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    9. 4.0
      Current Employee, more than 3 years

      Employee Growth should be top priority

      Apr 6, 2021 - Anonymous Employee in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great WLB - Great motivation - Great Tech stack for many teams - Above average Compensation

      Cons

      - No RSUs/Stocks for employees below 19 (Sr Manager or Principal level and above) - No clear direction from upper management - Management stopped taking tough questions by removing the option to ask questions anonymously

      Continue reading
      1 person found this review helpful
    10. 4.0
      Former Employee, more than 3 years

      Not a bad job

      Mar 28, 2021 - Beauty Concierge in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It’s a do nothing job, so it’s pretty easy. Minimal responsibility. Turnover rate is high, but you do get to meet some incredible people. Still a fast paced environment, as it’s NYC. You’re essentially the face of the beauty department. You field almost all the calls for the department. When the department was at its biggest (200+ people), it did get overwhelming but at least there was something to do. See lots of famous people =)

      Cons

      Lots of drama, like a high school with commission payments. Management did not have a clear idea of what they wanted this position to be, so it was hard to know what they expected from you. It got to be very frustrating. It’s hard to move on from this position to anything else without changing your department entirely. It isn’t a commissions/ selling position, so it’s the first on the chopping block for layoffs. Covid did not help. As is standard with all other Nordstrom and Nordstrom rack stores, terrible communication.

      Continue reading
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