Nordstrom Reviews | Glassdoor

Nordstrom Reviews

Updated April 20, 2018
9,158 reviews

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3.6
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9,158 Employee Reviews

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Pros
  • They promote from within and if you are mobile there are a lot of opportunities for growth (in 209 reviews)

  • Company looks great on resume due to the amazing customer service reputation (in 617 reviews)

Cons
  • Hard to maintain work/life balance (in 383 reviews)

  • Long hours (but you learn a lot) Sometimes we would work until 4AM (in 517 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (27)

    "Excellent Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordstrom part-time (More than a year)

    Pros

    Nordstrom is a great company to work for at any age. They work extremely close with their customers making sure they are delivering the best customer service. Nordstrom puts customer service first which really makes this retail company stand out compared to others.

    Cons

    I don't have any Cons about this company


  2. "it was good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Nordstrom full-time

    Pros

    flexible, good, fun, good people, discount

    Cons

    Long days, management, retail, bad customer,

  3. "Overall amazing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nordstrom full-time

    Pros

    Fun work culture and great perks.

    Cons

    Sales between co-workers can be competitive.


  4. "restaurant server at Nordstrom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordstrom part-time

    Pros

    Great pay and benefits compared to most serving jobs

    Cons

    workplace drama like many retail spaces


  5. "Great...for the most part!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Nordstrom part-time

    Pros

    Everyone there seems to really love what they do. They’re passionate about their work, and they seem to always stay current.

    Cons

    Working as a part time sales associate can be difficult. Some of the more seasoned salespeople can be a little bit protective of new business.


  6. "Part Time Designer Floor Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Nordstrom part-time

    Pros

    Beautiful environment, prestigious brand, discounts. For a part-time job, it's great.

    Cons

    Because of Nordstrom's liberal return policies, retail salespeople are in a bad position when a customer decides to return merchandise. Unfortunately, when customers take advantage of the policy the salesperson loses income.

    This is understandable but not equitable.


  7. "Customer Service Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Nordstrom full-time (More than a year)

    Pros

    Accumulate paid time off after a year
    Entitled to 401k after a year of employment
    Paid for opening rewards cards

    Cons

    As working in customer service, especially depending on the area, you may encounter bitter customers. However, this comes with the job.

  8. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Nordstrom part-time

    Pros

    -They give you training and they pay you for it!
    -You can make more through commission
    -Managers and store managers are super friendly and willing to help and assist you
    -You may work for different departments on your floor if your manager handles more then one department
    -Hours are flexible
    -You get employer discount on top of sales!
    -There's constant room for growth within the company

    Cons

    -Customers know about the tire story and tend to make lots of returns which can take a huge chunk out of your commission


  9. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee in Spokane, WA
    Former Employee - Anonymous Employee in Spokane, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Nordstrom part-time (More than a year)

    Pros

    My fellow coworkers are what made my time at Nordstrom so enjoyable. Quality people who are motivated and personable. The customer base is also top quality and gives great opportunity to network and improve your communication skills.

    Cons

    Some miscommunications between upper level management and employees out on the sales floor.

    Advice to Management

    Keep open lines of communication between sales associates and buyers.


  10. "Nordstrom Inc."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager
    Former Employee - Department Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Nordstrom (More than 3 years)

    Pros

    Great PTO, As a manager you create your own schedule which allows for work/life balance

    Cons

    Micro managing, Huge emphasis on opening up Nordstrom cards and you're called out during meetings if your team is falling behind, Terrible communication. Job consolidation, managers that were in their position for years were demoted due to consolidation of departments

    Advice to Management

    Make sure managers are properly trained. Try not to make it so obvious who your favorites are.


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