Nordstrom Reviews | Glassdoor

Nordstrom Reviews

Updated August 21, 2017
8,139 reviews

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3.6
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8,139 Employee Reviews

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Pros
  • Nice salary, good discount, promote from within (in 193 reviews)

  • They teach you Nordstrom's legendary customer service (in 564 reviews)

Cons
More Pros and Cons

  1. Helpful (3)

    "Dont work for nordstrom."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Hartford, CT
    Former Employee - Sales Associate in Hartford, CT
    Doesn't Recommend
    No opinion of CEO

    Pros

    it pays more than the average retail job.

    Cons

    weird hours, return policy, you never know what your paycheck is going to be, politics.

    Advice to Management

    be fair and don't make decisions based on personal matters.


  2. Helpful (10)

    "One year freeze on wages, no chance on getting a raise for a year."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Cook in Seattle, WA
    Current Employee - Line Cook in Seattle, WA
    Disapproves of CEO

    Pros

    Benefits and discounts are nice. Its pretty easy to transfer. I got promoted pretty fast.

    Cons

    They put a freeze on wages for the next year that is company wide. As a cook I am looked down upon by sales department. You have to deal with a lot of arrogant rich people. People that have no experience restaurant are the senior management so they have no idea what they are talking about and think they are judges on top chef. They senior management use negative reinforcement on the lower management and it trickles down to the employees.

    Advice to Management

    That negative reinforcement dose not work. That you need to think of employs as an investment. That when you promote someone you should give them a raise too.

  3. Helpful (4)

    "Only work as a massage therapist at Nordstrom spa for the employee discount not for money"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Massage Therapist in San Francisco, CA
    Former Employee - Massage Therapist in San Francisco, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    The Nordstrom discount is always good. The staff at the spa i worked at were always really wonderful and fun to work for, however difficult things got

    Cons

    The constant culture of sell sell sell.The phoniness The 'put on a happy face" bull

    Advice to Management

    They should respect their long time employees and stop trying to pay them less for the job they have been doing all along


  4. Helpful (5)

    "great customer service--at the expense of your employees!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Person in Indianapolis, IN
    Former Employee - Sales Person in Indianapolis, IN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    i enjoyed the poeple I worked with

    Cons

    returns, the lack of flexibility in hours, the lack of caring for their employees, you can never do anything right there, no balance with work and home, arrogant, pretentious, hypocritical...all rah rah--you cannot be yourself there, you need always to be looking over your shoulder, cut throat, poor management skills, unrealistic expectations....the worst place I have ever worked

    Advice to Management

    you have to sell your soul to work there---it is a terrible place to spend your precious life///worry about relationships with your employees first, then your customers...get rid of the feeling that you are hot stuff because you are in Senior Management with Nordstrom---it is so insignificant in the real scheme of things


  5. Helpful (4)

    "great place to work if you are someones favorite."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Farmington, CT
    Current Employee - Sales Associate in Farmington, CT
    Doesn't Recommend
    No opinion of CEO

    Pros

    there are none ... ... you have no life and there is constant micromanagement.

    Cons

    everything because management is incompetent and they constantly play favorites. people try to steal your sales all the time .

    Advice to Management

    stop playing favorites when it comes to promotions and treatment of employees.


  6. Helpful (4)

    "Hours/ pay are awful. Unless you like to step on people's toes to get sales, you might not like this position."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Seattle, WA
    Former Employee - Sales Associate in Seattle, WA
    Doesn't Recommend
    Approves of CEO

    Pros

    Meet a lot of people with similar interests in fashion.

    Cons

    Working hours, little ability to move within company, way too much emphasis on selling goals.

    Advice to Management

    Don't play favorites with people who have high sales results because they don't follow the rules.


  7. Helpful (3)

    "Norstrom Terrible Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Thousand Oaks, CA
    Former Employee - Sales Associate in Thousand Oaks, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The best reason to work at Norstrom is the discount

    Cons

    At Norstrom, especially in thousand oaks, ca they want the employees to fight over commission because it makes you sell more. They allow co-workers to yell at each other and steal each others commission.

    Advice to Management

    Your managers do not listen to a word people say about the fighting and stealing. why do you guys let it happen???? Going to work everyday was like going to war.

  8. Helpful (6)

    "Pretend you are in the movie 'Mean Girls' only actually it's for real..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salesperson in Los Angeles, CA
    Current Employee - Salesperson in Los Angeles, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    It used to be a great opportunity.

    Cons

    Bad management.
    Management that changes frequently.
    Secrets.
    Cliques.
    Youthism (The younger you are the better/higher priced department you will be placed to work in)
    Turnover so high that you cannot recall you coworkers names

    Advice to Management

    Please stop the bad management...it isnt working. Try diversity. It would be great to see a heavy set person work in Savvy or TBD. And, it would be great young girls in Narrative or POV, not just BP. It would be great to see a wide assortment of ethnicities SELL in you store, not just clean/stock/secure it.


  9. Helpful (5)

    "Good to work at, ...if you're really good friends with management."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Sacramento, CA
    Current Employee - Sales Associate in Sacramento, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    For retail, it has the best pay.

    Cons

    Management plays huge favors with their friends. Unless you're in that inner circle, forget about being treated fairly and moving up in the company.

    For a company that strives to offer the best quality to its customers, its funny how Nordstroms still uses such ancient equipement. Then again, there are more 'Made in China' products than anything else, so I guess it makes sense.

    This company was made into popular and successful because of how they took care of their customers and their employees as well. It was a successful formula and now everything is completely opposite. Nordstrom is no longer Nordstrom. It's like any other retail store. This company will fail as other companies that have failed using the same 'numbers is everything' formula.

    Advice to Management

    Get back to doing what made Nordstrom famous. Numbers isn't everything. Remember the saying we learned from the Nordstrom family? Take care of your customers and they'll take care of you. Same can be said about your employees.


  10. Helpful (5)

    "NEVER work at Nordstrom!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in White Plains, NY
    Former Employee - Sales Associate in White Plains, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    High pay-- even not great salespeople can make $16/hr plus. You just can't make that as an hourly employee at another retail place. (All salespeople are commission, except the housewares, who get hourly + commission)
    20% discount on everything-- including cosmetics.

    Cons

    -Stupid management. Every manage I came in contact with was an overpaid salesperson. Completely unhelpful with questions. Fairly to properly train employees, but if you did something wrong, you bet they'd yell at you for it. Also, managers were unwilling to work out co-worker conflicts (I had more than one instance where a co-worker "stole" my sale-- rang up my sale under their employee number. I approached her multiple times to no avail, asked my manager for help-- nope. Said she'd help. Did nothing.
    - The hours are based on sales. Those who make the best sales get the best shifts. Well, how can one make good sales if they're only working bad shifts??
    - The day before a sale, I worked 1 pm-12:30 a.m. with a 1/2 hr break and no over time...
    - HORRIBLE COMPANY! DON"T WORK FOR THEM!
    - Intense pressure to make sales. Turns co-workers against each other. Lack of team feeling.

    Advice to Management

    Store managers, hire better, more intelligent department managers. Come up with better employee incentive programs that don't involve making the department a constant cat-fight


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