Nordstrom Employee Reviews | Glassdoor

Nordstrom Reviews

Updated March 26, 2017
7,482 reviews

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7,482 Employee Reviews

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Pros
  • Nice salary, good discount, promote from within (in 181 reviews)

  • Not only does it extremely value customer service but the way they treat their employees is absolutely phenomenal (in 534 reviews)

Cons
  • I often struggle to find a good work/life balance (in 303 reviews)

  • Long hours a lot of returns customers that are very picky management is not so great not many days off especially around holidays (in 428 reviews)

More Pros and Cons

  1. "Business Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordstrom full-time (More than 3 years)

    Pros

    Great people to work with. Great management

    Cons

    Not really any cons. Great job.

    Advice to Management

    Promote and encourage


  2. "Support in the Mens Sportswear department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Nordstrom part-time

    Pros

    When I was working there they were really accommodating to my schedule. They teach you what it takes to be a successful business. Learned how important customer service is.

    Cons

    Hard to work retail hours as a student. It was hard to leave to focus in on school. Some people took advantage of the generosity Nordstroms return policy offered.

    Advice to Management

    When making schedules for the next two weeks, do not allow an employee to take up all the morning shifts.


  3. "Great place to enter job market!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Cedar Rapids, IA
    Current Employee - Customer Service Specialist in Cedar Rapids, IA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Nordstrom full-time (More than a year)

    Pros

    Paid Maternity Leave, Opportunity to work over time, Friendly co-workers, Employee discount, Lots of opportunity for growth, Flexible hours for those in school.

    Cons

    Have to work holidays (which is a given in retail) and weekends, Pay is not the best for people with student loans but if you decide to go straight into the job market this is a good start.


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  5. "Nordstrom"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fullfilment Agent in San Bernardino, CA
    Current Employee - Fullfilment Agent in San Bernardino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordstrom (More than a year)

    Pros

    Really frequent raises every year

    Cons

    There are no part time positions. Only fulltime


  6. "Best company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Commissioned Sales Associate in San Jose, CA
    Former Employee - Commissioned Sales Associate in San Jose, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Nordstrom full-time (More than 5 years)

    Pros

    Lots of perks and discounts, customers were loyal, 401K , harder you work more money you make. You are in charge of your pay check

    Cons

    Since you are on commission you need to be on top of your game, to maintain health be if it's you need to do a set amount of hours


  7. "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Nordstrom full-time (More than 3 years)

    Pros

    Good pay and benefits meet great friends

    Cons

    Management and HR aren't really on the employees side. If there's an issue it depends on if you have a good manager that cares if you don't you're out of luck.


  8. "Sr. Email Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Nordstrom full-time

    Pros

    people I work with, nice clothing discount

    Cons

    hard work, long hours, inequity of pay by department


  9. "Cosmetics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Nordstrom part-time

    Pros

    Flexible work schedule, my fellow employees are always there to assistance and lend a hand

    Cons

    Managers experience or lack there of needs work or grooming those who step into this type of position


  10. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Nordstrom full-time (More than 3 years)

    Pros

    Discount, great co workers, great customers

    Cons

    Bad management, changing retail environment

    Advice to Management

    Change the pay structure. All departments should have a base pay plus commission. Pure commission in certain departments puts employees below the poverty line.


  11. "Fun but changing company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great coworkers, drive your commission, reputable name you're working for, can be a fun atmosphere if you work for a great manager.

    Cons

    Retail hours can be long, returns can kill your commission, company is losing focus of their employees. Some managers have too much power.

    Advice to Management

    Some floor management needs to be reevaluated by upper management. Some managers have power trips and abuse of power where upper management doesn't realize or see. Changing commission structure, hourly wages, overtime, and more focus of incentives online, reserve/buy online and pickup in store is only eliminating your most important asset of your company, your sales people on the front line. Don't forget the company model of the upside down pyramid that was once taught years ago. Can't build an empire without your base structure of salespeople.



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