Nordstrom Reviews in United States | Glassdoor

Nordstrom US Reviews

203 reviews

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203 Employee Reviews

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Pros
  • Nice salary, good discount, promote from within (in 195 reviews)

  • Nordstrom puts customer service first which really makes this retail company stand out compared to others (in 574 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Lower Pay, Good Work/Life balance so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst in Seattle, WA
    Current Employee - Systems Analyst in Seattle, WA
    Recommends
    Approves of CEO

    Pros

    Management is understanding of work life balance - thus far not a lot of off time spent working

    Cons

    Pay is lower than comparable jobs at other employers, and benefits package, while quite good, does not make up for it.

    Advice to Management

    If you want to be competitive in IT, and keep your top talent, you need to pay like other shops. Show us the money!


  2. "Great experience, great products, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Santa Barbara, CA
    Former Employee - Sales Associate in Santa Barbara, CA
    Recommends
    Approves of CEO

    Pros

    1. Commission based pay
    2. Young coworkers and managers
    3. Flexible schedule
    4. Reputable company and products

    Cons

    Limited room to grow and be promoted.

  3. Helpful (1)

    "If you like pressure and selling this is the right place for you"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in San Francisco, CA
    Current Employee - Sales Associate in San Francisco, CA
    Recommends
    Approves of CEO

    Pros

    Nordstrom is a great place to work for. What I like about it is that Nordstrom promotes within the company. One can start as a simple sales associate and in a few years can be promoted to the head of HR or Customer Service Department. However if you are not into sales and interacting with customers (some of them really weird and rude) than this is not the job for you. Overall I am very satisfied with Nordstrom. It is a great place to work in as long as you act confident and have product knowledge. All this comes with time so don't get discouraged from your first day.

    Good luck!

    Cons

    too many sales goals and too many accounts to open.

    Advice to Management

    n/a


  4. Helpful (2)

    "Great learning opportunity, stepping stone for future career aspirations."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    Excellent opportunity for part-time works who enjoy sales: 1. Love for fashion; the products, quality, variety & designers. 2. Ability to capitalize on limitless commissions. Entrepreneurial gateway. 3. Love for people; customer service reputation & exemplification of genuine service offers significant intrinsic value. 4. The discount! 5. Freedom "Use Best Judgement" Policy supported by inverted pyramid management.

    Cons

    Management opportunities are a good learning experience, however, extremely demanding mentally and physically, and not properly compensated. The position offers base + commission, however, the work load drastically prohibits (practically eliminates) selling time. The knowledge gained in management roles will allow for confidence in seeking alternate positions, but positions outside the company. Management is ideal for entry-level candidates, but too exhausting long-term. The life/work balance is not a priority. Furthermore, the lack of job security adds more stress. The catch 22 being that the Senior-Level Management is quick to 'demote' (they rarely ever fire anyone) at signs of fatigue.

    Advice to Management

    Nordstrom should re-structure their compensation for managers. In order to retain talent, the compensation must be at least equal to the competition. Nordstrom is an excellent organization. It (subjectively) offers the most customer-centric shopping experience within the industry. This brilliant key competency should not be limited to the customer. The company needs to identify opportunities to extend rewards to the managers that ensure Nordstrom's reputation is upheld.


  5. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salesperson in Pittsburgh, PA
    Current Employee - Salesperson in Pittsburgh, PA
    Recommends
    Approves of CEO

    Pros

    potential for growth
    clean and safe environment
    intelligent helpful coworkers

    Cons

    lack of support staff
    poor working hours
    physically demanding

    Advice to Management

    pick assistant managers more carefully


  6. Helpful (1)

    "Worse than the Red Sox September Collapse"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commissioned Sales Associate in Boston, MA
    Current Employee - Commissioned Sales Associate in Boston, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Occasionally, mfgs provide free items to employees.
    Discount at the ebar
    Time in a half on sunday in MA.
    2x year 40% off house brands.

    Cons

    Inconsistent scheduling. Look, it's retail, people have to be there when the stores are open but there can be a routine to scheduling.

    Vacation time must be approved in advance, but yuo don't know if you have received the time off until that month. Makes it hard to make vacation plans.

    No sick days: being sick can be held against you.

    No clear path to promotion.

    Inconsistent managment - by department.

    Sorrority girl attitude of over pep, over shiny.

    Advice to Management

    Qualify people as leaders: good sales people may not be good managers. Recognize the value of an education. Sometimes, it IS the customers fault.


  7. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nordstrom Cashier in San Mateo, CA
    Former Employee - Nordstrom Cashier in San Mateo, CA
    Recommends
    Approves of CEO

    Pros

    Great benefits, great people, great management, great ethics and culture.

    Cons

    Standing all the time, customers are snappy.

    Advice to Management

    A chance to move up.

  8. Helpful (4)

    "Be ready to sell your soul to the Seattle Devil!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetics Counter Manager in Dallas, TX
    Former Employee - Cosmetics Counter Manager in Dallas, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great products and variety for your clients, excellent customer service, beautiful product, beautiful stores. Nice coworkers, Team oriented environment.

    Cons

    NO work life balance, close at 9..leave at 10:30, Called in on days off to clean, Terrible teachers pet mentality for promotions. Extreme micromanaging, LONG days, too many events.

    Advice to Management

    Your clients are going to be ruined by the excessive need for events. People shop where they want because of the people and enjoyable atmosphere. Once you take that away, you loose them for life.


  9. "This is Nordstrom?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commissioned Sales Associate in Scottsdale, AZ
    Current Employee - Commissioned Sales Associate in Scottsdale, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    Customers are nicer than you would expect.

    Cons

    cusonter don't seem to understand that we work on commission. They are not loyal to you when shopping. Company philsophy is get the money and shut-up. Company is more important than anything your think or say.

    Advice to Management

    Remember who is lining your pockets with cash through bonuses. We all want to "grow" so talk to us and train us! Training means more than "pay period chats" where you simply grade us on how much money we put into your pocket. It means INVEST in ME. Educate me in every aspect of the business so that I can be more than a "money fetcher".


  10. "pleased with employment at Nordstrom although not my career field"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lone Tree, CO
    Current Employee - Anonymous Employee in Lone Tree, CO
    Recommends
    Approves of CEO

    Pros

    frindly co-workers; high "esprit-des-corps"; positive enthusiastic environment.

    Cons

    pressure to sell; emphasis on youth; somewhat stifling in that keeping up their wholesome image is uppermost. No outside employee activities, such as softball teams, bowling leagues, parties or socializing is encouraged or sponsored; in fact employee fraternizing is discouraged, and in the case of managers is banned.

    Advice to Management

    Listen more to employees; more opportunities to hear criticism without fear of retribution.


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