Nordstrom Reviews in San Francisco, CA | Glassdoor

Nordstrom San Francisco Reviews

Updated April 24, 2017
227 reviews

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San Francisco, CA Area

227 Employee Reviews

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Pros
Cons
  • I often struggle to find a good work/life balance (in 314 reviews)

  • Long hours a lot of returns customers that are very picky management is not so great not many days off especially around holidays (in 434 reviews)

More Pros and Cons

  1. "Okay"

    Star Star Star Star Star
    Former Employee - Sales Associate in Burlingame, CA
    Former Employee - Sales Associate in Burlingame, CA

    I worked at Nordstrom full-time (Less than a year)

    Pros

    Friendly and helpful management, in strore promotions and employee discount

    Cons

    Returns come out of salary, lax return policy means you'll be losing in the hundreds


  2. "Atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Men's Tailored Clothing Associate in San Francisco, CA
    Former Employee - Men's Tailored Clothing Associate in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Nordstrom full-time (Less than a year)

    Pros

    General Manager Kenneth Ma, an excellent leader, supportive, intuitive, empathetic...

    Cons

    No true downside, sales floor dynamics could be improved, concentrate on quality of service versus sales production.

    Advice to Management

    Better relationships between tenured associates and buying team, after all, it's your sales associates that are tasked with moving product.


  3. "Lingerie Retail Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lingerie Sales Associate in San Francisco, CA
    Former Employee - Lingerie Sales Associate in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nordstrom part-time (More than a year)

    Pros

    Excellent sales, customer service and product training. I still use skills I learned from Nordstrom at other jobs.

    Cons

    Poor Management, difficult moving up the ladder and getting good hours. Commission makes it very difficult to make a living wage.


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  5. "Proceed with caution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative/Sales Associate in Berkeley, CA
    Former Employee - Senior Customer Service Representative/Sales Associate in Berkeley, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nordstrom full-time (More than a year)

    Pros

    You are almost your own boss.

    Cons

    Nordstrom is commission based. Their ridiculous return policy along with most of their customers shopping online wont allow you to make good money.

    Advice to Management

    Change the return policy.


  6. Helpful (1)

    "Terrible store managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in San Francisco, CA
    Former Employee - Department Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Nordstrom full-time (More than 10 years)

    Pros

    Co-workers will become great friends.

    Slightly above average benefits in comparison to other retailors.

    On paper they have amazing culture and values, people just don't live those values.

    Cons

    Managers are not experienced enough. Babies training/teaching babies.

    Absolutely no work/life balance for managers.

    Extended store hours during holiday season are unnecessary.

    Do not provide enough training. The on-boarding process is not executed well or consistently.

    Terrible pay for sales associates who are the face of the company.

    BLATANT FAVORTISM

    Advice to Management

    Store managers - thank your team members. Especially your department managers. They work harder than you, and they're what keeps the company going by building a bench for the company. If you remove them all from their positions because you can't run a business and you need someone else to blame, Nordstrom will no longer be a business. Stop saying words like "influence" and "motivate" and "leader". You need to SHOW it bye working side by side with your team. Challenging them to be better. Coach up, not out. If you all keep running your stores the way you're running them you're going to end up seeing more store closures and consolidation of positions.


  7. "Lingerie department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate - Lingerie in Walnut Creek, CA
    Current Employee - Sales Associate - Lingerie in Walnut Creek, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Nordstrom part-time (Less than a year)

    Pros

    Overall great company, they do a good job involving the whole store and bringing everyone together. In the lingerie department you also receive a lot of gratis from vendors as a show of appreciation.

    Cons

    Management frequently changes, difficult time switching departments. Commission based, returns affect your sales up to a year making it challenging to reach your pay period selling goal.

    Advice to Management

    Listen to your employees, realize they have wants and needs too.


  8. "AMZING JOB"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty On Call in Walnut Creek, CA
    Current Employee - Beauty On Call in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, good management, over all very fun place to work! Very fun meetings and good discount around the holidays.

    Cons

    Long shifts and sometimes weird scheduling during the holidays or large sales. Being beauty on call means sometimes not getting good hours.

    Advice to Management

    Keep doing what you're doing! I love the manager of my store and my department managers. Offer employees rewards based on goal achievements.


  9. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Francisco, CA
    Former Employee - Sales Associate in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Nordstrom full-time (More than 10 years)

    Pros

    The only pro is job reliability and being able to transfer, or return to employment.

    Cons

    There weren't enough pay raises. Management is favored by upper management. Cut in benefits ever since the company went public. If your manager doesn't like you your job is a living hell.

    Advice to Management

    Go back to old practices that were in place when the company was still family owned.


  10. Helpful (1)

    "Great Pay, Catty coworkers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nordstrom Cashier in San Francisco, CA
    Former Employee - Nordstrom Cashier in San Francisco, CA
    Approves of CEO

    I worked at Nordstrom full-time

    Pros

    You get discounts on the store and cafe, great starting pay. They have everything you need, I'm pretty sure 1/3 of my salary went back to Nordstrom

    Cons

    saleswomen who work on commission treat cashiers poorly and get really competitive with one another over sales and helping customers

    Advice to Management

    Be aware of how your saleswomen behave on the floor, realise things get tense when you're no present


  11. "flexible schedule but commissioned sales environment"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in San Mateo, CA
    Former Employee - Anonymous Employee in San Mateo, CA

    I worked at Nordstrom full-time (More than 3 years)

    Pros

    Flexible schedule and made good friends while working there. Good for college students to work there.

    Cons

    Commissioned sales environment where only one or two sales people in the department do decent. Managers usually play favorites unfairly and most coworkers don't take the job seriously since it is mostly college aged.

    Advice to Management

    Support your employees and pay attention to what they need to do a better job.


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