Nordstrom "customer service" Reviews | Glassdoor

Nordstrom Employee Reviews about "customer service"

Updated Nov 6, 2019

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3.6
66%
Recommend to a Friend
87%
Approve of CEO
Nordstrom CEO Erik B. Nordstrom and Peter E. Nordstrom (no image)
Erik B. Nordstrom and Peter E. Nordstrom
318 Ratings
Pros
  • "Working with the best customer service team(in 684 reviews)

  • "Great company morale employees work as a team to help each other(in 453 reviews)

Cons
  • "Returns that hurt your commission(in 724 reviews)

  • "Long hours other than that good(in 605 reviews)

More Pros and Cons

Reviews about "customer service"

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  1. "Love Nordstrom"

    StarStarStarStarStar
    Former Employee - Sales Associate 

    I worked at Nordstrom part-time

    Pros

    Discount, learned great customer service and communication skills

    Cons

    no cons, I loved working there

    Nordstrom2019-10-09
  2. "Fun job, great discount!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Escondido, CA
    Recommends

    I worked at Nordstrom part-time for less than a year

    Pros

    Fast paced, upbeat, great discount on amazing clothes, constant interaction with customers who genuinely want your advice.

    Cons

    High expectation of great customer service, can be demanding

    Nordstrom2019-11-07
  3. "Overall Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nordstrom full-time for more than a year

    Pros

    Great training in customer service

    Cons

    Retail Hours Commission Based Pay makes for a cut throat environment.

    Nordstrom2019-11-02
  4. "Seasonal Employee"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Nordstrom part-time for less than a year

    Pros

    commission based pay, fast-paced, customer service experience

    Cons

    plan to be working overtime and long hours

    Nordstrom2019-10-27
  5. "Not Worth It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Nordstrom full-time for less than a year

    Pros

    Discount Fun co workers Learn a lot about sales and customer service

    Cons

    Management Low pay because everyone shops online now so no commission Retail Hours

    Nordstrom2019-10-27
  6. "sales"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Nordstrom part-time for more than a year

    Pros

    beautiful environment, great product, lively, customer service oriented

    Cons

    competitive aggressive environment because employment depends upon sales quota

    Advice to Management

    lower sales expectations based upon last quarter and current trends instead of previous years. most shoppers use online which affect brick and mortar sales

    Nordstrom2019-10-25
  7. "Managing employees, merchandising, business management, customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Department Manager in Coral Gables, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Nordstrom full-time for more than 3 years

    Pros

    Nordstrom is an honest company that truly values it's employees and is incredibly customer service centric. It's a company you can be proud to work for. It is a company that believes in doing the right thing and providing exceptional care for their customers. In addition, Nordstrom takes careful care and consideration in developing their employees.

    Cons

    The retail environment can be trying and moving up in the company can be difficult now that they have downsized management positions. In other words, they have much less management positions in comparison to the past. Management positions now require a much larger scope of responsibility than in the past.

    Advice to Management

    In my particular area the pay is based on a hourly plus commission status, however with the larger scope of responsibility it is difficult to reach sales goals to ensure it is possible to make a livable wage.

    Nordstrom2019-09-08
  8. Helpful (2)

    "Nordstrom, Where Has Your Culture Gone???"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engineering Manager in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Nordstrom full-time

    Pros

    Great people still work there Merchandise discount is awesome Best place to learn customer service

    Cons

    Constant turnover in senior leadership All newly hired leaders in past 18 months seem to come from one company and cronyism is rampant Annual poster campaigns announce changes in direction and are never followed-up on to show how Tech org did in it's last [insert catchy name here] campaign went Advancement is more about who you know and not what you do - "my way or the highway," is very alive Senior leadership... tends to leverage fear and intimidation techniques, which is so counter to the Nordstrom values and it has driven away long-tenured people

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    Advice to Management

    Find some senior leadership that doesn't share a common background or history with the CTO. Insert somebody who can drive the business initiatives while still holding true to the values that made Nordstrom a great place to work in the past and could easily do so again.

    Nordstrom2019-09-19
  9. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Online Customer Service Representative in Seattle, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Nordstrom full-time for more than 3 years

    Pros

    They have benefits & it's a well-known retailer with a good reputation.

    Cons

    They are struggling like many retail stores are now. The online customer service & shopping call center is fast-paced and stressful. All calls are recorded and employees must meet statistics requirements and grades on their calls. Customers demand the highest standard of customer service and sometimes the impossible. Team manager is graded on their team's statistics so employees are always under pressure to perform... even better. The health insurance company is so-so and not accepted by some doctors.

    Show More
    Nordstrom2019-09-17
  10. "Really great company if you are motivated to maintain a customer base"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Redondo Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nordstrom part-time for less than a year

    Pros

    They really care about customers and it's much easier to provide service when you get support from upper management. If a customer is not happy, customer service takes over and you can get back to work. Clean beautiful work environment. Positive attitude from management.

    Cons

    Limitations on some supplies that should be necessary on a several hundred dollar purchase. Inventory is a nightmare.

    Advice to Management

    Honestly I think they are doing great. I quit because of my other job conflicting.

    Nordstrom2019-08-15
Found 835 reviews