Norfolk Southern Reviews

Updated May 11, 2022

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Found 1,384 of over 1,559 reviews

2.3
23%
Recommend to a Friend
25%
Approve of CEO
Norfolk Southern Chairman, President and CEO James A. Squires
James A. Squires
474 Ratings

Top Review Highlights by Sentiment

Pros
  • "Pay is good and they force you to work your off days and work over your shift.(in 271 reviews)
  • "Good benefits and pays well(in 211 reviews)
  • "Great retirement package and dedicated workforce.(in 76 reviews)
  • "The people were great and very welcoming.(in 56 reviews)
  • "Good salary and they give you a monthly stiffen for your housing,(in 37 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Norfolk Southern and is not affected by filters.

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  1. 5.0
    Former Employee

    Yard jockey great work

    Feb 17, 2022 - Yard Worker 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Excellent job great pay team work

    Cons

    Nothing really everything was great

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  2. 1.0
    Former Employee, more than 8 years

    The worst work experience of my life

    Apr 10, 2022 - Conductor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The work was ok and the co workers were great mostly. Pay was somewhat ok at times, railroad pension is good if you make it that far. Health insurance is very good for the union workers.

    Cons

    Where do I even start? On call every day all day of your life. No rotating coverages or anything. You are expected to be at their call all the time. Minimal time off for vacations or personal days. No scheduled regular days off. No sick time. Pay was good until the union dues and benefits came out. The company did not pay for many benefits at all. Barely a 401k match. Constantly hassled for not doing things fast enough despite rules on safety procedures and FRA regulations. Then your written up and disciplined for violating the rules. And very dumb minuscule rules at that. Just so management can try and work their way up the ladder (think police officers). That was their job, to find any fault and burn you for it. Very bad relationship between employees and supervisors. Always a fight. Just dont do it. You will be sleep deprived like you would never think imaginable. And thats costs you your health. Your health and well being are far more important than this companies profits, which is all they absolutely care about. Very understaffed to do the jobs they need done. Running at bare minimum. I left to pursue a better, happier, healthier life. I do not regret it at all. Most other companies pay for far more as far as benefits than this place.

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    5 people found this review helpful
  3. 3.0
    Current Employee, more than 10 years

    It is what you make it.

    May 3, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay Good benefits Upward mobility

    Cons

    Transportation tends to be at odds with management. Sometimes they have good reason; many times they don't. It is what you make it.

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    1 person found this review helpful
  4. 4.0
    Current Employee

    Overall not a bad job.

    Apr 25, 2022 - Freight Conductor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Benefits -Good Pay (Takes about 4 to 5 years to hit 100% step rate) -Pension (If you can stick it out the full 30 years)

    Cons

    -Schedule (You work on call unless you can hold a regular yard job which takes years of seniority to hold) -Management (Trainmasters will hide in bushes just to catch you breaking rules so they can fire you and move up the chain of command)

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  5. 1.0
    Current Employee, more than 10 years

    Run!!!!

    Mar 28, 2022 - Inter-modal Operations 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The paychecks clear and they let you go home after 12-16 hrs days.

    Cons

    The company has taken away every ounce of perks/benefits an employee was given. The tuition assistance program has been terminated, no 401k matching, robbed the health insurance of all the perks, no work life balance. If you want to feel like an indentured servant then this comapny is for you.Most employees are working 12-16 hrs days at forced overtime. They laid off 35% of the workforce during the pandemic and now are begging people to come back work. The company has betrayed all of it's employees trust and loyalty. People are resigning daily and finding better options. This company is not a viable option until they stop cow towing to shareholder supremacy and treat their employee like human beings. If I could give this company a 0 for everything I would.

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    2 people found this review helpful
  6. 3.0
    Former Employee

    Conductor

    May 11, 2022 - Conductor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay and benefits are the pros

    Cons

    Lack of schedule and sleep deprivation can be challenging

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  7. 3.0
    Former Employee

    Company needs restructuring

    May 10, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent salary, decent benefits, Training accommodations

    Cons

    Management structure, long hours, competitive atmosphere

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  8. 5.0
    Current Employee

    Rewarding with the right mentality

    May 5, 2022 - Locomotive Engineer in Manassas, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Excellent salary and career progression

    Cons

    Listening to employees expect handouts without them wanting to put in the effort

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  9. 4.0
    Current Employee, more than 1 year

    Great

    May 5, 2022 - Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place to work. Can not complain about much.

    Cons

    Not much to complain about here

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  10. 5.0
    Current Employee, more than 1 year

    Good place to work

    May 5, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits are great; work life balance

    Cons

    Systems are out of date

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Viewing 1 - 10 of 1,384 Reviews

Norfolk Southern Reviews FAQs

Norfolk Southern has an overall rating of 2.3 out of 5, based on over 1,559 reviews left anonymously by employees. 23% of employees would recommend working at Norfolk Southern to a friend and 25% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Norfolk Southern employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Norfolk Southern. This rating has decreased by -3% over the last 12 months.

23% of Norfolk Southern employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Norfolk Southern 1.8 out of 5 for work life balance, 1.9 for culture and values and 2.4 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Norfolk Southern to be coworkers, career development, benefits and the cons to be workplace, culture, management.

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