Norfolk Southern Reviews
Updated May 11, 2022
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Found 1,384 of over 1,559 reviews
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Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Norfolk Southern and is not affected by filters.
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- Former Employee★★★★★
Pros
Excellent job great pay team work
Cons
Nothing really everything was great
Continue reading - Former Employee, more than 8 years★★★★★
Pros
The work was ok and the co workers were great mostly. Pay was somewhat ok at times, railroad pension is good if you make it that far. Health insurance is very good for the union workers.
Cons
Where do I even start? On call every day all day of your life. No rotating coverages or anything. You are expected to be at their call all the time. Minimal time off for vacations or personal days. No scheduled regular days off. No sick time. Pay was good until the union dues and benefits came out. The company did not pay for many benefits at all. Barely a 401k match. Constantly hassled for not doing things fast enough despite rules on safety procedures and FRA regulations. Then your written up and disciplined for violating the rules. And very dumb minuscule rules at that. Just so management can try and work their way up the ladder (think police officers). That was their job, to find any fault and burn you for it. Very bad relationship between employees and supervisors. Always a fight. Just dont do it. You will be sleep deprived like you would never think imaginable. And thats costs you your health. Your health and well being are far more important than this companies profits, which is all they absolutely care about. Very understaffed to do the jobs they need done. Running at bare minimum. I left to pursue a better, happier, healthier life. I do not regret it at all. Most other companies pay for far more as far as benefits than this place.
Continue reading - Current Employee, more than 10 years★★★★★
Pros
Good pay Good benefits Upward mobility
Cons
Transportation tends to be at odds with management. Sometimes they have good reason; many times they don't. It is what you make it.
Continue reading - Current Employee★★★★★
Pros
-Benefits -Good Pay (Takes about 4 to 5 years to hit 100% step rate) -Pension (If you can stick it out the full 30 years)
Cons
-Schedule (You work on call unless you can hold a regular yard job which takes years of seniority to hold) -Management (Trainmasters will hide in bushes just to catch you breaking rules so they can fire you and move up the chain of command)
Continue reading - Current Employee, more than 10 years★★★★★
Pros
The paychecks clear and they let you go home after 12-16 hrs days.
Cons
The company has taken away every ounce of perks/benefits an employee was given. The tuition assistance program has been terminated, no 401k matching, robbed the health insurance of all the perks, no work life balance. If you want to feel like an indentured servant then this comapny is for you.Most employees are working 12-16 hrs days at forced overtime. They laid off 35% of the workforce during the pandemic and now are begging people to come back work. The company has betrayed all of it's employees trust and loyalty. People are resigning daily and finding better options. This company is not a viable option until they stop cow towing to shareholder supremacy and treat their employee like human beings. If I could give this company a 0 for everything I would.
Continue reading - Former Employee★★★★★
Pros
Pay and benefits are the pros
Cons
Lack of schedule and sleep deprivation can be challenging
- Former Employee★★★★★
Pros
Decent salary, decent benefits, Training accommodations
Cons
Management structure, long hours, competitive atmosphere
- Current Employee★★★★★
Pros
Excellent salary and career progression
Cons
Listening to employees expect handouts without them wanting to put in the effort
- Current Employee, more than 1 year★★★★★
Pros
Great place to work. Can not complain about much.
Cons
Not much to complain about here
- Current Employee, more than 1 year★★★★★
Pros
Benefits are great; work life balance
Cons
Systems are out of date
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Norfolk Southern Reviews FAQs
Norfolk Southern has an overall rating of 2.3 out of 5, based on over 1,559 reviews left anonymously by employees. 23% of employees would recommend working at Norfolk Southern to a friend and 25% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
23% of Norfolk Southern employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Norfolk Southern 1.8 out of 5 for work life balance, 1.9 for culture and values and 2.4 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Norfolk Southern to be coworkers, career development, benefits and the cons to be workplace, culture, management.
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