Norfolk Southern Reviews

Updated May 16, 2021

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2.3
23%
Recommend to a Friend
22%
Approve of CEO
Norfolk Southern Chairman, President and CEO James A. Squires
James A. Squires
329 Ratings
Pros
  • "Good pay for the amount of work(in 154 reviews)

  • "good pay and benefits; work isn't hard(in 108 reviews)

  • Cons
  • "Long hours & poor work/life balance(in 93 reviews)

  • "Not really a con, but it is hard to get a job in the railroad(in 71 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Norfolk Southern and is not affected by filters.

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    1. 5.0
      Former Employee, less than 1 year

      Salary

      Mar 10, 2021 - First Officer in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good, fast, fun, eager, hard.

      Cons

      long days, hard work, good people

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    2. 2.0
      Current Employee, more than 3 years

      Too Much

      May 9, 2021 - Terminal Trainmaster 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great at helping you shape your managerial skills as there are tons of things that happen on a daily basis that test your ability to lead and operate.

      Cons

      Very high on micromanaging. They pass the buck way too often on things. They promote people who barely do anything; or in my case people who have been on sick leave more than they have actually worked(I wish I was making this up). And the overall work life balance is terrible. I have literally worked 35 days straight one time; DOCTORS do not even do that. The yard I worked at was small but we encompassed 4 to 5 other yards that I either managed or had to know so the scale in operations were massive.

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    3. 1.0
      Current Employee, more than 8 years

      Norfolk Southern is a joke

      Mar 21, 2021 - Office Worker 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pay is ok. They have restrooms

      Cons

      Let's see ... where to start. The management is a joke. They like to pretend to care about you, until its time to fire half of the department, which seems to happen every 6 months. The benefits are plummeting into the toilet. If you do your job well and get good reviews, they keep you in your position and promote externally, because they fear that losing you to another position will be more difficult than training someone to do your job. Management doesn't listen to its employees and instead spends money hiring outside agencies to tell them exactly what their employees are telling them. In the same breath they say tell departments and department heads to cut costs. Seems pretty illogical to cut costs while upper management wastes money on agencies. They have the worst customer service EVER. They are ranked as the 2nd worst place to work in the nation. They like to "build apps" every 6 months and expect employees to engage in the apps then when they finally get a sizable level of adoption, they find a new app and everything starts over again. I could go on, but why. Just RuN as fast as you can.

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      3 people found this review helpful
    4. 4.0
      Current Employee, more than 8 years

      Railroading

      May 16, 2021 - Yardmaster in Savannah, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits are some of the best

      Cons

      Work schedules are terrible for homelife

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    5. 3.0
      Former Employee

      Ns

      May 14, 2021 - Supervisor Purchasing in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work life balance is pretty good

      Cons

      Employee development is not the greatest.

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    6. 3.0
      Current Employee

      Work Balance

      May 13, 2021 - Freight Conductor in Manassas, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Job pays great and ok benefits

      Cons

      No home work life balance.

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    7. 4.0
      Current Employee, more than 1 year

      Great People

      May 3, 2021 - Technology Analyst in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing people, lots of opportunities to learn

      Cons

      Not a lot. Technology practices are a bit behind but they are catching back up, with brand new tech.

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    8. 3.0
      Former Employee

      Many good years

      May 10, 2021 - Former Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Was a great place to work

      Cons

      Moved out of the area

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    9. 4.0
      Current Employee, more than 1 year

      Great Place To Work

      May 5, 2021 - Track Laborer in Louisville, KY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Pay, Benefits, Retirement, and safety minded company.

      Cons

      Physical Labor job, no overtime, and alot of travel.

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    10. 3.0
      Current Employee

      Overall it’s a decent company to work for

      May 6, 2021 - Trackman 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay and benefits is ok

      Cons

      Not a family oriented based company

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    Viewing 1 - 10 of 1,095 Reviews

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