Norfolk Southern Reviews | Glassdoor

Norfolk Southern Reviews

Updated December 8, 2017
539 reviews

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2.9
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Norfolk Southern Chairman, President and CEO James A. Squires
James A. Squires
31 Ratings

539 Employee Reviews

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Pros
  • The pay and benefits were best of the best (in 57 reviews)

  • Good pay for what you actually do (in 75 reviews)

Cons
  • Work life balance is very one-sided (in 53 reviews)

  • Working long shifts and on call 24/7 365 (in 31 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "IT Helpdesk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Agent in Atlanta, GA
    Current Employee - Customer Care Agent in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Norfolk Southern full-time (More than 10 years)

    Pros

    The IT Helpdesk has a great work environment in Midtown Atlanta. They have great benefits, including great vacation allowance and 401K Plan.

    Cons

    Working at a 24/7 Helpdesk has its cons as my work week includes weekends and sometimes holidays, if there aren't enough volunteers.


  2. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chief OSS Clerk in Atlanta, GA
    Former Employee - Chief OSS Clerk in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Norfolk Southern full-time (More than 5 years)

    Pros

    No one will ever pay you as much as they do with as little qualifications as they require. You will have better benefits and pay than most Americans. Period.

    Cons

    It takes over your life. Management is AWFUL! Morale is always in the dumpster. Their methods are ineffective and antiquated and they don't care.

    Advice to Management

    I know you have a job to do, but you could be less offensive about explaining issues that clearly make no sense.

  3. "Transportation Management Trainee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee Program in Jersey City, NJ
    Former Employee - Management Trainee Program in Jersey City, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Norfolk Southern full-time (Less than a year)

    Pros

    Good way to start your career, good salary, excellent benefits. For training they bring you to VA and GA and its great

    Cons

    Transportation its the hardest department to be in, a looooot of extra hrs, long day, expect to work at least 12hrs a day, poor management in the yards, no life - work balance

    Advice to Management

    Pay attention to the immediate management of the yard, there is a lot of good union employees but management (super intendents and leads) need to get better


  4. "Challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainmaster in Toledo, OH
    Current Employee - Trainmaster in Toledo, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Norfolk Southern full-time (More than 10 years)

    Pros

    Pays well, good benefits and room to grow. You can go as far as you are willing to work for.

    Cons

    Long hours, weekend and holidays. Work comes first family second. I imagine all corporate jobs are the same that’s why they pay so well.

    Advice to Management

    Quality of life means more then money.


  5. "Conductor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Conductor in Atlanta, GA
    Former Employee - Conductor in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Norfolk Southern full-time (More than a year)

    Pros

    Great pay, great benefits, change of scenery from an average job, get to ride on locomotives

    Cons

    Work life balance, too many supervisors, your job is sometimes in another’s hands, lot of information to learn in the beginning with a short amount of time to learn it.


  6. "ok job but horrible life style"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Railroad Conductor
    Current Employee - Railroad Conductor
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Norfolk Southern full-time (More than 3 years)

    Pros

    decent pay if you are in the right area
    not stuck in an office all day
    no policy for calling off
    no uniform

    Cons

    working on call does not give you much of a life
    pay can suck if you are not in the right area
    long hours with no certainty of when your getting off
    supervisors have slave driver mentality

    Advice to Management

    focus more on teaching and positive reinforcement rather then being so quick to fire people. I have never hear of people having to carry firing insurance until I started working here.


  7. Helpful (1)

    "Culture needs a few tweaks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Train Dispatcher in Decatur, IL
    Current Employee - Train Dispatcher in Decatur, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Norfolk Southern full-time (More than 5 years)

    Pros

    Pay, benefits, RR Retirement, paid sick time

    Cons

    Difficult schedule, direct supervisor can block you from promotion

    Advice to Management

    Try to find a way to make schedules more livable for people who don't have a ton of seniority. Also, do not hold people back who would like to move on just because you refuse to bring in new hires. We have already lost 3 people in our office this past year and I know of one person who tried to move to another department but was blocked. Wouldn't it be better to keep someone within the company than to let them walk away?

  8. "Assistant Trainmaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant TRAINMASTER in Norfolk, VA
    Current Employee - Assistant TRAINMASTER in Norfolk, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Norfolk Southern full-time (More than a year)

    Pros

    advancement opportunity
    bonus opportunity
    great benefits

    Cons

    100 plus hours a week
    on call 24/7


  9. Helpful (1)

    "Great Pay and Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Norfolk Southern full-time

    Pros

    Excellent Pay and Benefits. Lots of PTO.

    Cons

    Horrible hours. On call often due to seniority in the union.

    Advice to Management

    none


  10. "NS isn't what it used to be in terms of employee satisfaction."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norfolk, VA
    Former Employee - Anonymous Employee in Norfolk, VA
    Doesn't Recommend
    No opinion of CEO

    I worked at Norfolk Southern full-time (More than 10 years)

    Pros

    Competitive Salary and Retirement Benefits

    Cons

    To exceed expectations you must work more than 40 hours per week on a regular basis.


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