Norfolk Southern Reviews | Glassdoor

Norfolk Southern Reviews

Updated August 17, 2017
478 reviews

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2.9
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Norfolk Southern Chairman, President and CEO James A. Squires
James A. Squires
3 Ratings

478 Employee Reviews

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Pros
Cons
  • Work life balance can be very difficult, especially with a family (in 44 reviews)

  • On call 24/7, at work more than home, commonly work 36 hours straight (in 28 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Manager in Norfolk, VA
    Former Employee - Accounting Manager in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Norfolk Southern full-time (More than 3 years)

    Pros

    Great benefits, well-respected company; great management team in my area. Good PtO and sick leave policies, maternity leave, stock options

    Cons

    Sometimes long hours, recent high turnover but overall a great company to work for. Conservative and old- fashioned in many ways.


  2. Helpful (6)

    "If you have no education, work here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Railroad Conductor in Saint Louis, MO
    Current Employee - Railroad Conductor in Saint Louis, MO
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Norfolk Southern full-time (More than 3 years)

    Pros

    Easy work, does not require much thinking, anyone with common sense can do it. Good pay for what you actually do. Can work as fast or slow as you want as long as you work by the rules. You pay into railroad retirement which is awesome (just as long as it is still there when you retire) good benefits for now... but that is slowly declining with every new contract.. not looking good for long term

    Cons

    It is all a mind game, lots of "high school" drama. Everyone is in it for themselves and nobody has your back. You go into work wondering if it will be your last day due to MGMT trying to fire you. The union is not really a union, just another paycheck deduction. TONS of deductions. If you make$2,800 a half you'll probably only being home about $2k at most. You basically have to walk on eggshells all the time trying not to break all the ridiculous rules and then they wonder what takes you so long to get a job done. Your fellow employees will rat on you, especially if they have lower seniority than you. Seniority is everything, it is what allows you to work and hold different jobs that perform different tasks. Some jobs are mon-fri 8 hours, others work 12 hours everyday with tues wed off. Biggest CON of all is the negative work atmosphere. I have never seen such a divide between the Unions and MGMT. Literally if one was on fire, the other would not pee on the other. You start off working the extra board. You will be on call for 5 days 24 hours which is guaranteed (which is a pro) when you get enough seniority ( people above you getting fired, injured, quitting, or killed) you will very slowly move up the totem pole and start being able to hold the worst jobs, many years from now 8+ you might get to hold a decent job with a weekend day off. After your loving life, having your SUN MON off or FRI SAT you will get pulled up to engine service and get trained to run a locomotive. After training you go to the engineer board and start ALL over back to the bottom being on call.. its definitely a lifestyle. You will miss family functions, births, weddings, you will miss it all, your family relationships will decrease and your friends will stop inviting you out. The life of the railroad is nothing to be proud about, its emotionally draining. You will get divorced and your kids will quit talking to you. Family is wayy more important than anything you will get from this company.

    Advice to Management

    Quit drinking the kool-aid. Get with the times, disgruntle employees who dont care about the company obviously are not going to be efficient at their job, Make a decision on your own, and stick up for your employees and then maybe they will work harder.

  3. "Track Laborer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Track Laborer in Toledo, OH
    Current Employee - Track Laborer in Toledo, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Norfolk Southern full-time (More than 5 years)

    Pros

    Great pay and benefits

    Cons

    Long hiring process. Long days

    Advice to Management

    Pay mote


  4. "It's a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Norfolk Southern full-time

    Pros

    Above average pay and benefits.

    Cons

    No work/life balance at all.


  5. Helpful (2)

    "Pay might not be worth it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managemet Trainee in Mobile, AL
    Current Employee - Managemet Trainee in Mobile, AL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Norfolk Southern full-time (More than a year)

    Pros

    It's a job. Benefits are okay.

    Cons

    For Management. Benefits being ok for a company like this is not good. Should be great.
    Railroad retirement looks great. Sounds great but by the time the take all that tax, several rr taxes, regular tax, state tax, possible city tax, medical, dental and 401k...your check is weak for the work you do. This might be okay if you're straight out of school or had very low paying jobs in the past. Reg job at 45K a year takes $10K during the year for reg taxes, 401k and medical. RR is taking $23K a year!!?? Now a lot of that is due to the RR taxes for your retirement. So after 10 years you quit or get fired, what do you think will happen to that $100K? Gone. You'll have the 401k but not the money they keep for your retirement. I could have saved that $100K myself and invested it and it's mine!

    Advice to Management

    Better pay! Other RR starts their management with a lot more money. Heck even Amazon will start you at $115K a year. Working 12's at all different hours 8-15 days straight for a week, $67k is very weak. And due to all the taxes, that's equivalent to a job paying $49K a year at a regular job. This is why the new management or OST's are quiting.


  6. "Operations and Service Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Norfolk Southern full-time

    Pros

    The pay and benefits are most of the reason why many people stay in the department.

    Cons

    Management
    Work Schedule
    Not a team environment

    Advice to Management

    Consider employee input on changes within the department. The employees are the ones that are doing the job on a daily basis. Stop micromanaging.


  7. "Great Company, Wrong People in Charge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OSS in Atlanta, GA
    Current Employee - OSS in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Norfolk Southern full-time (More than 5 years)

    Pros

    Benefits Salary Variety of schedules Location

    Cons

    Management
    No personal/work life balance
    No free parking

    Advice to Management

    More time and consideration needs to be put into the changes being implemented. It seems as though it is only being seen from their perspective and not the actual people who it will affect.

  8. "Pay and Benefits are good.....that's it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Norfolk Southern full-time

    Pros

    Good pay, Good benefits, Union

    Cons

    Low Morale, Inconsiderate Management, no "real" room for growth

    Advice to Management

    Humanize yourselves.


  9. "Shrinking Upward Mobility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Great pay, awesome benefits, stability

    Cons

    Upward mobility shrinking with looming consolidations.


  10. "Great job, terrible management, the higher up the worse they get"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher
    Current Employee - Dispatcher
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Norfolk Southern full-time (More than 10 years)

    Pros

    Good pay, there are some good people who work there

    Cons

    They try to fire you from the day you start. You are only a number. I have worked here for 12 years and out of the blue they decide to move my job to another state. I wish I had never came to work here. I am looking for another job.

    Advice to Management

    Act like you want you employees to continue to work at your company instead of doing everything you can to write them up so you look good.


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