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Norfolk Southern

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Norfolk Southern

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Norfolk Southern Reviews

36% Recommend to a Friend
44% Approve of CEO
Recommend to a Friend
Approve of CEO
Norfolk Southern President and CEO Alan Shaw (no image)
Alan Shaw
117 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

  • "Pay is good and they force you to work your off days and work over your shift.(in 308 reviews)
  • "Good benefits and they take care of miltary(in 245 reviews)
  • "4. Good retirement that will follow you to another railroad if you decide to change employers(in 80 reviews)
  • "The people were great and very welcoming.(in 61 reviews)
  • "great pension upon retirement(in 36 reviews)

Ratings by Demographics

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Found 1,635 of over 2K reviews

Updated Sep 21, 2023

    1. 5.0
      Jul 24, 2023
      Railroad Conductor
      Current Employee, less than 1 year
      Manassas, VA
      CEO Approval
      Business Outlook


      Good pay and good benefits


      No set work schedule or days off

      1. 3.0
        Jul 15, 2023
        Current Employee, more than 8 years
        Atlanta, GA
        CEO Approval
        Business Outlook


        Good company. Great industry. Good people at staff level. New CEO is good guy with excellent vision. New building is amazing so great place to come in on hybrid days a couple of days a week. Lots of career opportunities to spend your career here and keep growing and learning.


        Incredibly understaffed in most departments so work life balance is non-existent regardless of level. Work (emails, messages, questions) starts well before dawn, then workday, then work and emails and messages usually keep going til 9 or 10 at night. One AVP describes t as doing Shift Work but 3 shifts at the same job each day. Wasn't always this way but years ago cutting staff became the costsaving strategy so most teams now operate bare bones. Salaries low based on being in Atlanta market now instead of Norfolk. Low salary makes long hours harder to swallow. It's a great company overall and honestly if they fixed the staffing issue so people could have an actual work life balance it has the potential to be one of the best companies to work for

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      Norfolk Southern Reviews FAQs

      Norfolk Southern has an overall rating of 2.7 out of 5, based on over 1,839 reviews left anonymously by employees. 36% of employees would recommend working at Norfolk Southern to a friend and 31% have a positive outlook for the business. This rating has improved by 13% over the last 12 months.

      According to anonymously submitted Glassdoor reviews, Norfolk Southern employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Norfolk Southern. This rating has been stable over the past 12 months.

      36% of Norfolk Southern employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Norfolk Southern 1.9 out of 5 for work life balance, 2.3 for culture and values and 2.7 for career opportunities.

      According to reviews on Glassdoor, employees commonly mention the pros of working at Norfolk Southern to be coworkers, career development, benefits and the cons to be culture, work life balance, management.

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      Interview Tips

      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)


      Property Manager

      As a leasing agent for two years, I then worked my way to assistant manager for t 11 months. Then, to a property manager position, nine months into my new role as manager, I was terminated, with no warning, completely unexpected. How do I explain this undeserving action and embarrassment in an upcoming interview without any risk in the decision-making of my employment with the company I am interested in? I hope I am relaying this in a way that is understood.

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      Mobile Mortgage Specialist

      Looking to make a career change into HR. And would really like to work at Ontario Power Generation (OPG). Any insights or tips on the OPG interview process?


      Digital Communications

      I completed a writing test for a well-known agency and an curious to know what will the employer look for? I feel good about it though!


      Glassdoor has 1,839 Norfolk Southern reviews submitted anonymously by Norfolk Southern employees. Read employee reviews and ratings on Glassdoor to decide if Norfolk Southern is right for you.