Norfolk Southern Reviews | Glassdoor

Norfolk Southern Reviews

Updated July 17, 2018
612 reviews

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2.9
StarStarStarStarStar
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Norfolk Southern Chairman, President and CEO James A. Squires
James A. Squires
76 Ratings

612 Employee Reviews

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Pros
  • "The pay and benefits were best of the best" (in 63 reviews)

  • "And really good pay for the work" (in 87 reviews)

Cons
  • "Work life balance depending on what department you work in" (in 56 reviews)

  • "Working long shifts and on call 24/7 365" (in 37 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "It's not just a job, it's a lifestyle!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Electronics Engineer in Atlanta, GA
    Current Employee - Electronics Engineer in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Norfolk Southern full-time (More than 10 years)

    Pros

    Job Security
    Good Pay
    Good Benefits
    Good People

    Cons

    Long hours
    Travel often required
    Commuting in Atlanta can be tedious


  2. "Great Place To Work `"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Norfolk Southern full-time

    Pros

    The pay is amazing. Rewarding work environment.

    Cons

    No direction. Lots of rules and regulations to learn.

    Advice to Management

    Great Job

    Norfolk Southern Response

    May 8, 2018 – Asst Mgr Candidate Experience

    We couldn't agree more! Our work environment is dynamic and interesting and it doesn't matter whether you work in the field or at our corporate or operational headquarters. Thank you for taking the... More

  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for! Great Pay and Best Retirement package you could ever ask for.

    Cons

    No cons big enough to outweigh all the pros!


  4. "Great Place to Build a Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Norfolk Southern full-time (More than 5 years)

    Pros

    stability, fair pay, good benefits, company seems to be turning a focus toward attracting and retaining talent, opportunity to work in different departments, especially for those who are flexible about their work location. Lots of resources available to employees looking to grow professionally. Note, you have to be proactive about your own growth- BUT the resources, and some very good ones are available to those who take advantage.

    Cons

    No major cons to report.

    Advice to Management

    Continue soliciting and ACTING on feedback from employees.


  5. "Terminal Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Norfolk Southern full-time

    Pros

    Many opportunities for advancement. Pay is pretty good compared to other jobs but is at the bottom end of the industry.

    Cons

    Hours can be ridiculous sometimes 90 hour work weeks

    Advice to Management

    Find a better way to schedule supervisors with adequate time off.


  6. "Great Company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Norfolk Southern full-time

    Pros

    Benefits are amazing!
    Employees are all welcoming to new and current employees!
    Beautiful area to work at!

    Cons

    No parking provided to employees.


  7. Helpful (2)

    "Working Human Resources sucks here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at Norfolk Southern full-time

    Pros

    Great pay and benefits. Some departments, like marketing and labor relations, have good camaraderie.

    Cons

    Was in Human Resources. There are people here who will sweet talk you one minute, and use you as toilet paper the next to clean up their mess and dispose of you. Upper management either encourages this or doesn't care. The aforementioned people will talk a big game about how much they know stuff, but it is all smoke and mirrors. 9 times out of 10, these are the people who are getting a senior level promotion because they can wordsmith well. Real workers either leave the department or leave the company after time here--or are fired.

    Advice to Management

    Have a good, hard independent look at your HR department. And not by some audit company that already kisses up to you.

  8. "Conductor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Heath benefits
    Money
    Railroad retirement

    Cons

    No work/life balance for first 5 years
    You could do 100 things right and nothing will be said but 1 mistake and you’re nailed to the wall
    Old school management mentality

    Advice to Management

    You need to promote from the ground. We work 5-7 yrs to get a “real job” then at 10-12 yrs we go to engineer school and start all over again. There needs to be more open avenues for promotion. I work for people who have no clue what or why we do things yet they’re my supervisor. Makes no sense


  9. "Don't Do It."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Train Dispatcher in Dearborn, MI
    Current Employee - Train Dispatcher in Dearborn, MI
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Norfolk Southern full-time (More than 5 years)

    Pros

    Retirement benefits, medical benefits, maybe some opportunities

    Cons

    You are just a number to them. They don't care about you in the least.


  10. "Conductor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Railroad Conductor in Atlanta, GA
    Current Employee - Railroad Conductor in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Norfolk Southern full-time (More than 8 years)

    Pros

    Great pay and job advancement opportunities.

    Cons

    Travel a lot and no consistency on work schedule.

    Advice to Management

    Listen to the needs of employees, more rather than implementing change without consulting your subordinates who may have great ideas as well.

    Norfolk Southern Response

    Jun 22, 2018 – Asst Mgr Candidate Experience

    Thank you for highlighting the great compensation and employment opportunities here at NS! We encourage you to share any and all ideas you have with your management team and feel free to share those... More


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