Norfolk Southern Reviews | Glassdoor

Norfolk Southern Reviews

Updated November 17, 2017
90 reviews

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Norfolk Southern Chairman, President and CEO James A. Squires
James A. Squires
1 Rating

90 Employee Reviews

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Pros
  • The pay and benefits were best of the best (in 55 reviews)

  • Good pay for what you actually do (in 75 reviews)

Cons
  • Work life balance is very one-sided (in 52 reviews)

  • Working long shifts and on call 24/7 365 (in 30 reviews)

More Pros and Cons

  1. "Laborer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Laborer in Melvindale, MI
    Former Employee - Laborer in Melvindale, MI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Norfolk Southern full-time (More than a year)

    Pros

    Great benefits for me and my spouse

    Cons

    Horrible schedule. Had to work a swing shift


  2. Helpful (1)

    "Poor work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor
    Former Employee - Supervisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Norfolk Southern full-time (More than a year)

    Pros

    Pay and benefits are second to none. If you love to always be traveling, this is the job for you. Advancement opportunity is there.

    Cons

    Always traveling. Working long shifts and on call 24/7 365. No home life at all. Constantly moving if you want to be promoted. No chance for spouse to have a stable career.

  3. "Room for Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Norfolk Southern full-time

    Pros

    Hour Lunch Break
    Pay for Parking

    Cons

    NS has a policy of hiring for life but unfortunately does not take the time to develop the people. Promotion is based on tenure and relationship, and corporate structure is thick and hierarchical. Therefore there is a bureaucratic strangle on ability to improve the company.

    Advice to Management

    Have an actionable vision along with complementary strategy
    Hire and promote the right people to execute the strategy
    Remove the wrong people who cannot execute the strategy
    Execute the strategy


  4. "It's a job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mechanical Supervisor in Atlanta, GA
    Current Employee - Mechanical Supervisor in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Norfolk Southern full-time (More than 8 years)

    Pros

    Paycheck consistent , benefits and the retirement if it's still present at the time I retire. The bonuses when given are descent but still below average

    Cons

    Work life balance and it takes a lot of time to get through the shift as you have no help and your blamed for everything from the day you start the training phase here is a joke .

    Advice to Management

    Become. More family oriented .


  5. "Great Company, Wrong People in Charge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OSS in Atlanta, GA
    Current Employee - OSS in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Norfolk Southern full-time (More than 5 years)

    Pros

    Benefits Salary Variety of schedules Location

    Cons

    Management
    No personal/work life balance
    No free parking

    Advice to Management

    More time and consideration needs to be put into the changes being implemented. It seems as though it is only being seen from their perspective and not the actual people who it will affect.


  6. Helpful (1)

    "Location Dependent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer Associate
    Former Employee - Engineer Associate
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Norfolk Southern full-time (More than a year)

    Pros

    -Great place to launch your career in management.
    -Looks great on a resume.
    -Chance to travel to different locations within the company.

    Cons

    -Dart board mentality of hiring. Basically hire people to see if they stick.
    -Once you are out of the training program no one follows through with your experience.
    -Certain departments are treated differently from others.
    -Don't expect any work life balance, your life is the railroad(High rate of divorce and drinking problems)
    -Union workers are skilled but can create issues for management if a bad relationship is maintained

    Advice to Management

    Work harder to retain your talent. The easy way is to put people where they want to be. This is not possible in certain cases but at least make an effort. Get away from the golden boy culture where some are held up and others are cast away.


  7. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager
    Current Employee - Project Manager
    Doesn't Recommend
    Negative Outlook

    I have been working at Norfolk Southern full-time (More than 10 years)

    Pros

    Decent pay. Decent benefits.

    Cons

    Poor work life balance. Gap of understanding between operations and upper management.

  8. Helpful (4)

    "Assistant Trainmaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant TRAINMASTER in Birmingham, AL
    Current Employee - Assistant TRAINMASTER in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Norfolk Southern full-time (More than a year)

    Pros

    -An illusion of a priority for diversity
    -Mr. Squires is pretty cool and down to earth

    Cons

    The list can go on forever...either you're in a tower/terminal or on the road
    -Work/life balance
    -Pay is lower than other Class I RR's
    -Management on all levels above you love to bully and dish out tasks that are nearly impossible to complete
    -Expected to drive in desolate locations at all times of the night
    -Expected to answer for decisions mad for you that affect your operations
    -Expected to be on call...which is what I signed up for but expected to respond to trains/crews that are more than capable of doing the work than I am assisting in a vehicle

    Advice to Management

    Tone down on the rules. rules checks, RP-1 requirements, pay assistant trainmasters and trainmasters more.
    -Ensure that the terminal/tower and road train masters are on the same page (12 hr crews & local crews)
    -Care about ALL of your employees, craft and management. ACT LIKE IT
    -Why relocate someone who is happy where they are? Especially when there are other positions in the area.


  9. "Great experience and amazing pay and benefits. Alot of potential if your willing to constantly uproot family and move."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Awesome pay, retirement, and benefits , learn alot of new things and work with great people. Just don't get comfortable cause they'll lay you off soon.

    Cons

    You'll spend ur life layed off and chasing them across the country. You'll never reach retirement chasing them across the system

    Advice to Management

    Cut out alot of the chiefs and Quit laying off the guys with there boots on the ground. yet give CEOs 35% pay raises at the same time you cut jobs.


  10. "Sucks"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good pay decent insurance good people

    Cons

    Bad Hours terrible managment bad leadership


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