Norfolk Southern Reviews | Glassdoor

Norfolk Southern Reviews

Updated July 19, 2017
468 reviews

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2.9
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Norfolk Southern Chairman, CEO, and Director Wick Moorman IV
Wick Moorman IV
193 Ratings

468 Employee Reviews

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Pros
  • The pay and benefits were best of the best (in 44 reviews)

  • good pay, down to earth coworkers, fantastic retirement programs (in 63 reviews)

Cons
  • Work life balance can be very difficult, especially with a family (in 42 reviews)

  • On call 24/7, at work more than home, commonly work 36 hours straight (in 28 reviews)

More Pros and Cons

  1. "What started as a good company has went considerably downhill under new leadership."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Retirement is the only good part left. The excellent benefits and valuing of employees has gone away with the new leadership.

    Cons

    Do not value the employees, hostile and extremely stressful work environment, promotions not based on merit for the majority of employees. Management does not listen to employees.

    Advice to Management

    Value your employees they are one of your greatest assets. Have more communication between departments.


  2. "Shrinking Upward Mobility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Great pay, awesome benefits, stability

    Cons

    Upward mobility shrinking with looming consolidations.

  3. "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Craftsman in Roanoke, VA
    Current Employee - Craftsman in Roanoke, VA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Norfolk Southern full-time (More than 10 years)

    Pros

    Good benefits and pay

    Cons

    No home life, working to support family but can't watch them grow. Unless your one of the chosen "good ol' boys" you won't ever leave your job, no advancements at all.

    Advice to Management

    Practice what you preach, if you preach diversity, try actually hiring diverse workers and not just in upper management to take pictures of to post on websites. Get a better corporate attitude cause this one is awful.


  4. "Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Norfolk Southern full-time

    Pros

    This is a company that has been around for a long time.

    Cons

    The politics in this company can be a bit much.


  5. "Location Dependent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer Associate
    Former Employee - Engineer Associate
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Norfolk Southern full-time (More than a year)

    Pros

    -Great place to launch your career in management.
    -Looks great on a resume.
    -Chance to travel to different locations within the company.

    Cons

    -Dart board mentality of hiring. Basically hire people to see if they stick.
    -Once you are out of the training program no one follows through with your experience.
    -Certain departments are treated differently from others.
    -Don't expect any work life balance, your life is the railroad(High rate of divorce and drinking problems)
    -Union workers are skilled but can create issues for management if a bad relationship is maintained

    Advice to Management

    Work harder to retain your talent. The easy way is to put people where they want to be. This is not possible in certain cases but at least make an effort. Get away from the golden boy culture where some are held up and others are cast away.


  6. "Horrible work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Railroad Conductor in Birmingham, AL
    Former Employee - Railroad Conductor in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Norfolk Southern full-time (More than a year)

    Pros

    Benefits are still better than most companies. Railroad retirement fund instead of Social Security is a bonus if you stay.

    Cons

    Around the clock schedule. Constantly having to justify to trainmasters why you are marking off. Senior workers will tell you they are just a provider for their children and not a parent because they are away from home so much.

    Advice to Management

    Managerial mindset is to find fault instead of supporting personnel


  7. "Unstable and going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norfolk, VA
    Current Employee - Anonymous Employee in Norfolk, VA
    Doesn't Recommend
    Negative Outlook

    Pros

    It is a job with benefits. New vacation policy is great

    Cons

    Favoritism and discrimination are the norm. New CEO focused on shareholders which means heartless cost cutting. Morale is awful and most in Norfolk expects jobs and groups to continue to shift to Atlanta or outsourced altogether.

    Advice to Management

    We get the business pressures! Give us credit. You are rushing to try to keep up with CSX and killing the heart of NS. I was so proud to say I worked for NS and looked forward to retiring from NS but no more.

  8. "General Foreman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Norfolk Southern full-time

    Pros

    Good jobs at locomotive shops, Good learning environment with exceptional training, Strong Teamwork.

    Cons

    Division Managers not always backing employee development.


  9. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RACS in Atlanta, GA
    Former Employee - RACS in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Norfolk Southern full-time (More than a year)

    Pros

    good pay, down to earth coworkers, fantastic retirement programs

    Cons

    extra tax on pay from railroads


  10. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager
    Current Employee - Project Manager
    Doesn't Recommend
    Negative Outlook

    I have been working at Norfolk Southern full-time (More than 10 years)

    Pros

    Decent pay. Decent benefits.

    Cons

    Poor work life balance. Gap of understanding between operations and upper management.


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