Norfolk Southern Reviews | Glassdoor

Norfolk Southern Reviews

Updated November 21, 2017
530 reviews

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530 Employee Reviews

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Pros
  • The pay and benefits were best of the best (in 55 reviews)

  • Good pay for what you actually do (in 75 reviews)

Cons
  • Work life balance is very one-sided (in 52 reviews)

  • Working long shifts and on call 24/7 365 (in 30 reviews)

More Pros and Cons

  1. "some good, some bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mid-Level Manager in Norfolk, VA
    Current Employee - Mid-Level Manager in Norfolk, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Norfolk Southern full-time (More than 10 years)

    Pros

    Mostly well managed, well run. Some very good people and few poor performers.

    Cons

    Relative ability counts more than it should. silo mentality keeps this from being a world class transportation company.

    Advice to Management

    silo mentality creates too many "win/lose" situations. For example, lack of crews or power create situations where cars sit, often far outweighing the cost of a crew and missing connections due to those shortages have NS missing service for customers.


  2. "The Railroad is Tough but Fair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Specialist in Norfolk, VA
    Current Employee - Human Resources Specialist in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Norfolk Southern full-time (More than a year)

    Pros

    It really seems like the company is actively working on ensuring that people are placed in position to succeed.

    Cons

    This industry is tough for both agreement and non-agreement personnel. Flexibility is key to being successful.

  3. Helpful (1)

    "System Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Norfolk Southern full-time (More than 8 years)

    Pros

    retirement, job stability, job security

    Cons

    unrealistic expectations, overworked, pressure, stress

    Advice to Management

    Continue to seek more ways to improve work-life balance for employees. More telecommute options, better merit raises and more recognition for top performers.


  4. "Plenty of Advancement Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Norfolk Southern full-time (More than 10 years)

    Pros

    Opportunities to prove your value; results-driven culture; helpful people across departments working toward common goals; great benefits and PENSION (scarce in the marketplace these days); company-match 401(k); opportunities for advancement abound provided you are willing to move and demonstrate capability to meet greater challenges; strong industry demand for rail service (and can't export these jobs).

    Cons

    Hours - you can't work for the railroad and expect 9-5 hours. On-call and expected to work on nights/weekends/holidays. If you're not willing to accept the hours you need to find another place to work.


  5. "Great Place to Work For!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norfolk, VA
    Current Employee - Anonymous Employee in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Norfolk Southern full-time (More than 3 years)

    Pros

    Flexible schedule, career growth and development, great management, tons of employee resource groups, work out classes onsite, pension benefits.

    Cons

    Healthcare benefits are not the best for management employees. Depending on the time of the year the job can be demanding. Also, the railroad industry is in limbo....investors are looking for a bigger profit margin, which means job cuts in the future and heavier workloads. But that is to be expected in any industry.

    Advice to Management

    Replace the current healthcare plan to something that is more affordable.


  6. "The Best Job I Ever Had!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse Practitioner in Norfolk, VA
    Current Employee - Nurse Practitioner in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Norfolk Southern full-time (Less than a year)

    Pros

    Amazing benefits. Friendly and comfortable environment. They welcomed me in with open arms. I have never worked for a company that cared so much about their employees and helping others.

    Cons

    I can't think of any.

    Advice to Management

    Continue to do what you do everyday to make this the amazing company that it is.


  7. Helpful (2)

    "Railroad running behind on the times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Norfolk Southern full-time (More than 8 years)

    Pros

    Working in Midtown has it's perks. Newly renovated building gives modern, Google-esque feel to work environment. Close to Piedmont Park, many restaurants and Atlantic Station. Open, team environments in each department help build great working relationships and bonds between employees. Trending focus by management on the development of employees provides necessary career insight and growth. If you market yourself appropriately, there is ample opportunity to network and move between departments.

    Cons

    The 'Good 'ole boy' style of management left-over from baby-boomer railroaders is still around and not conducive to keeping millennials happy (hence the increased turnover in recent years). Instead of equipping employees with skills to do their job effectively without supervision, employees are watched over their shoulder, creating an environment of distrust. A lot of favoritism shown to "preferential" employees - those who jockey themselves into a "teacher's pet" role with management. Benefit packages - specifically health - have slowly become more costly to employees.

    Advice to Management

    Recent policy changes have improved the attraction and retention of incoming talent but no changes have been made to retain employees with 5+ years tenure. Consider making changes to keep your work environment a desirable place to work - both for new and tenured employees. Do more market research on companies who consistently place on Fortune 100s Best Places to Work and implement similar practices. The key to happy employees is a work/life balance. Consider more flexibility in office attendance (i.e. work from home opportunities). Happy employees = more productive employees.

  8. "Department Dependent Experiences"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Norfolk Southern full-time (More than 8 years)

    Pros

    Good pay. Potential for upward mobility. Retirement/Pension opportunities.

    Different departments are like subcultures. Some departments are better than others.

    Cons

    Culture features some who would be considered professional intimidators. People are afraid to speak out and request change due to fear of retribution. Promotional opportunities are given to those who may not be so deserving in an effort to "shake things up". Internal jobs not posted for applications. People who promote poor work behavior and vindictive personalities aren't dealt with. Work life balance is dependent on what department you work for.

    Advice to Management

    Be honest. Don't approach performance or attitude issues with kid gloves. Take employee concerns seriously in regards to employees who use intimidation and fear to control. Recognize departure trends in relation to moving managers seriously lacking interpersonal skills. People leave because are frustrated they have no voice and we are losing hard working, talented employees.


  9. "Laborer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Laborer in Melvindale, MI
    Former Employee - Laborer in Melvindale, MI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Norfolk Southern full-time (More than a year)

    Pros

    Great benefits for me and my spouse

    Cons

    Horrible schedule. Had to work a swing shift


  10. "Support Technicain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Norfolk Southern full-time (More than 8 years)

    Pros

    Large Company, plenty of opportunities along east coast

    Cons

    Can be very political at times. (Who you know not what you know)

    Advice to Management

    IT has been decimated by many bad decisions. There has never been team building exercises or training that hasn't been cancelled or removed. The Moral in IT is very low and while there are those like myself who love the railroad, many of us have lost enthusiasm as it feels at though the company no longer supports those who support the rest of the teams!


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