Norfolk Southern Reviews | Glassdoor

Norfolk Southern Reviews

Updated September 21, 2017
491 reviews

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491 Employee Reviews

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Pros
  • The pay and benefits were best of the best (in 45 reviews)

  • Good pay for what you actually do (in 69 reviews)

Cons
  • Work life balance can be very difficult, especially with a family (in 45 reviews)

  • On call 24/7 365 until you have enough seniority to hold a steady yard job (in 29 reviews)

More Pros and Cons

  1. "What started as a good company has went considerably downhill under new leadership."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Retirement is the only good part left. The excellent benefits and valuing of employees has gone away with the new leadership.

    Cons

    Do not value the employees, hostile and extremely stressful work environment, promotions not based on merit for the majority of employees. Management does not listen to employees.

    Advice to Management

    Value your employees they are one of your greatest assets. Have more communication between departments.


  2. "Switching shifts nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Carman in Cleveland, OH
    Former Employee - Carman in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Norfolk Southern full-time (More than a year)

    Pros

    Pay, benefits, training, gives you great experince to use at other jobs

    Cons

    You switch shifts every 3 months fir your first two years. Gives you absolutely family time of social life.

    Advice to Management

    Stop the shift changes during first two years of being a student.

  3. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager
    Current Employee - Project Manager
    Doesn't Recommend
    Negative Outlook

    I have been working at Norfolk Southern full-time (More than 10 years)

    Pros

    Decent pay. Decent benefits.

    Cons

    Poor work life balance. Gap of understanding between operations and upper management.


  4. Helpful (2)

    "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Auditor in Norfolk, VA
    Current Employee - Staff Auditor in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Norfolk Southern full-time (Less than a year)

    Pros

    The culture is amazing and diverse and there is a lot of opportunities to get involved with the community. Aside from that, there's the pay, benefits, and retirement. The retirement is MAJOR in today's environment!

    Cons

    There are down sides to every job, people are human. I have chosen to refuse the negative filter and I also refuse to plant a preconceived notion in to the mind of a prospective employee. I can promise, the upside is much better.

    Advice to Management

    Keep doing what you are doing, the five year plan is working very well! Keeping the company right sized and nimble in the current market is a fascinating thing to be a part of!


  5. "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Craftsman in Roanoke, VA
    Current Employee - Craftsman in Roanoke, VA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Norfolk Southern full-time (More than 10 years)

    Pros

    Good benefits and pay

    Cons

    No home life, working to support family but can't watch them grow. Unless your one of the chosen "good ol' boys" you won't ever leave your job, no advancements at all.

    Advice to Management

    Practice what you preach, if you preach diversity, try actually hiring diverse workers and not just in upper management to take pictures of to post on websites. Get a better corporate attitude cause this one is awful.


  6. "Unstable and going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norfolk, VA
    Current Employee - Anonymous Employee in Norfolk, VA
    Doesn't Recommend
    Negative Outlook

    Pros

    It is a job with benefits. New vacation policy is great

    Cons

    Favoritism and discrimination are the norm. New CEO focused on shareholders which means heartless cost cutting. Morale is awful and most in Norfolk expects jobs and groups to continue to shift to Atlanta or outsourced altogether.

    Advice to Management

    We get the business pressures! Give us credit. You are rushing to try to keep up with CSX and killing the heart of NS. I was so proud to say I worked for NS and looked forward to retiring from NS but no more.


  7. "Horrible work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Railroad Conductor in Birmingham, AL
    Former Employee - Railroad Conductor in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Norfolk Southern full-time (More than a year)

    Pros

    Benefits are still better than most companies. Railroad retirement fund instead of Social Security is a bonus if you stay.

    Cons

    Around the clock schedule. Constantly having to justify to trainmasters why you are marking off. Senior workers will tell you they are just a provider for their children and not a parent because they are away from home so much.

    Advice to Management

    Managerial mindset is to find fault instead of supporting personnel

  8. "Terminal Supervisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Norfolk Southern full-time (More than 3 years)

    Pros

    hands on, exciting, high pace

    Cons

    poor work/life balance, sometimes long days and nights

    Advice to Management

    More vacation


  9. "Trainmaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainmaster
    Current Employee - Trainmaster

    I have been working at Norfolk Southern full-time

    Pros

    Compensation
    Benefits
    Company provided cell phone & vehicle

    Cons

    Work Life Balance
    Shrinking Upward Mobility
    Long Hours
    On call 24hrs/7days
    Work Holidays


  10. "Great work and benefits - tough work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Norfolk Southern full-time

    Pros

    Great benefits and can really be a great learning tool

    Cons

    The worklife balance is very tough if you have a family


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