North American Bancard Reviews | Glassdoor

North American Bancard Reviews

Updated October 8, 2018
174 reviews

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2.9
StarStarStarStarStar
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North American Bancard President & CEO Marc Gardner
Marc Gardner
106 Ratings

174 Employee Reviews

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Pros
  • "There are some really great people that have helped this company reach success" (in 12 reviews)

  • "Great work environment, Team Effort, Great Benifit Package, Place too Grow" (in 10 reviews)

Cons
  • "Company has a cult-like reverence for the "Speed of Trust" values it preaches, despite not actually following many of those values as a company itself" (in 8 reviews)

  • "Communication can be a little lacking between departments and upper management but it is something I see they are working on" (in 12 reviews)

More Pros and Cons

  1. Featured Review

    "Great Place to make a Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at North American Bancard full-time (Less than a year)

    Pros

    I feel like the success of the company is understated and there is still more to come. I really enjoy the people here and the building is breath-taking. There are still opportunities to make a difference here and I always enjoy working for a Founder lead company. I believe that we will win and look forward to contributing to it.

    Cons

    Like any company communication is always the thing that seems easiest but is the toughest to execute effectively. We work on it and I am confident we will improve.

    Advice to Management

    Work/Life balance is something that is growing in importance to people. Having days off, whether it is more recognized holidays, flex schedules, work from home or richer PTO policies are great ways to demonstrate you care about your team by giving time back to your staff to spend time away, re-energize & re-focus.

    North American Bancard Response

    Apr 5, 2018 – North American Bancard

    Thank you for taking the time to share your insights and experiences to-date at NAB! We appreciate your enthusiasm and confidence about the future of the company.

    Our leaders recognize the... More


  2. "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainer in Troy, MI
    Current Employee - Trainer in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at North American Bancard full-time (Less than a year)

    Pros

    The people here are fantastic. I am learning so much. Teamwork and collaboration are a must. The casual work atmosphere is a blessing.

    Cons

    The company went through some restructuring, so it was uncomfortable at first, but now it is okay.

    Advice to Management

    Continue to connect to your teams and keep open lines of communication.

  3. "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at North American Bancard full-time

    Pros

    great environment and culture. grill in building

    Cons

    management is always changing, but for the most part everyone in TL position is nice to work with


  4. "Risk is Bull"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at North American Bancard full-time

    Pros

    Some great company events, great pay

    Cons

    To many lazy leaders, to many leaders, HR a joke, sneaky unexpected lay-off and termerstion of whole Department’s

    Advice to Management

    So many team leads are not needed, Help with some work, fix your attitudes


  5. "Great People & Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at North American Bancard full-time (More than a year)

    Pros

    Leadership empowers you to do whatever is necessary to be successful. It’s incredible what can be accomplished with this type of attitude towards building a business.

    Cons

    I have nothing negative to say about working for NAB.


  6. Helpful (1)

    "It was alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at North American Bancard full-time (More than a year)

    Pros

    Fun people, good pay, growth opportunity

    Cons

    Unorganized, higherups could care less about the people on the floor

    Advice to Management

    Give more to your floor, less to the people sitting on their butts


  7. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at North American Bancard full-time

    Pros

    Worked for a year and 1 month

    Cons

    department closed with a months warning

  8. Helpful (1)

    "I'm only writing this review to read other reviews."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at North American Bancard full-time

    Pros

    My department is super flexible and respects a healthy work-life balance.

    Cons

    Sometimes it feels like decisions are made based on someone's preference rather than an honest look at what's best.


  9. Helpful (5)

    "Upper management are all SNAKES"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Troy, MI
    Current Employee - Customer Care Representative in Troy, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at North American Bancard full-time (More than a year)

    Pros

    Dressed code Food is good in cafe

    Cons

    Upper management star snake in the grass they smile in your face and then soon as unexpected they stab you right in the back or go for the kill there continuously laying people off while upper management to keep their high paying salaries but they claim they're over budget but yet they're getting rid of all the people who definitely is making half of what they're making

    Advice to Management

    They need to cut all upper management budget and cut their pain and half and let them see how it feels to be out of a job or not making enough to support your family


  10. Helpful (4)

    "My NAB Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Troy, MI
    Former Employee - Anonymous Employee in Troy, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at North American Bancard full-time (More than 5 years)

    Pros

    Most of my direct management in the 7 years I was at NAB was fantastic. Very understanding and flexible. Plenty of room for career advancement. Our COO while I was there was amazing and did a lot to try to help put deserving women in leadership roles

    Cons

    It was not a very friendly environment for women. While most of my direct leaders were fantastic, I had several that were incredibly unprofessional and borderline sexist. While these individuals were not why I chose to leave NAB, they were the reason I seeked opportunities outside of their departments.

    Advice to Management

    Listen to your lower level leadership more. They are the ones involved in the day to day workings of the departments that the company is built upon.


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