North American Bancard Reviews | Glassdoor

North American Bancard Reviews

Updated February 7, 2019
185 reviews

Filter

Filter


2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
North American Bancard President & CEO Marc Gardner
Marc Gardner
114 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "There are some really great people that have helped this company reach success" (in 12 reviews)

  • "Great work environment, Team Effort, Great Benifit Package, Place too Grow" (in 10 reviews)

Cons
  • "Two-faced upper management, You are not a human here" (in 14 reviews)

  • "HR department has turned over 3 or 4 times in as many years" (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great Place to make a Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at North American Bancard full-time (Less than a year)

    Pros

    I feel like the success of the company is understated and there is still more to come. I really enjoy the people here and the building is breath-taking. There are still opportunities to make a difference here and I always enjoy working for a Founder lead company. I believe that we will win and look forward to contributing to it.

    Cons

    Like any company communication is always the thing that seems easiest but is the toughest to execute effectively. We work on it and I am confident we will improve.

    Advice to Management

    Work/Life balance is something that is growing in importance to people. Having days off, whether it is more recognized holidays, flex schedules, work from home or richer PTO policies are great ways to demonstrate you care about your team by giving time back to your staff to spend time away, re-energize & re-focus.

    North American Bancard Response

    Apr 5, 2018 – North American Bancard

    Thank you for taking the time to share your insights and experiences to-date at NAB! We appreciate your enthusiasm and confidence about the future of the company.

    Our leaders recognize the... More


  2. Helpful (1)

    "Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Tampa, FL
    Former Employee - Inside Sales Representative in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at North American Bancard full-time (Less than a year)

    Pros

    Great Managers, helped you grow and meet your goals did not micromanage. Great technology simple one page online app for new merchants made the sales process easy. Work from home position great technology on company laptop for a remote position. Great benefits low cost

    Cons

    Lower base salary with no ramp up

    Advice to Management

    Keep the same management style

  3. Helpful (1)

    "Friendly Fast Paced Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at North American Bancard full-time (Less than a year)

    Pros

    Very fast paced environment that offers challenges. You won't get bored here. Tons of room for growth if you work hard. Other employees are friendly and helpful. Marc displays his large collection of art work in the hallways which inspires me every day I walk in.

    Cons

    Meetings = Spinning wheels endlessly and not arriving to decisions


  4. Helpful (2)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at North American Bancard full-time (Less than a year)

    Pros

    Team I work with is terrific.

    Cons

    Need to work more collaboratively across company functions.

    Advice to Management

    Continue to stand by and integrate the culture initiatives started last year. With Julia Kellogg's leadership, the executive team and HR department, NAB is moving to the next level regarding the environment and creating a great place to work.


  5. Helpful (2)

    "To Negative Reviewers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at North American Bancard full-time (More than 5 years)

    Pros

    NAB is a challenging work place and with any growing company with 600+ employees, there is always work place politics (positive or negative), constant changes etc. If you aren't happy at NAB, please find the best exit door that suits you - I don't understand what is forcing you to come to work if you are so miserable here. I am glad last COO was let go as that person turned Speed Of Trust into a weapon rather than a tool it should have been - worst person who continued playing games with everyone.

    Cons

    NAB is going through changing phases and restructuring - We all face challenge in keeping up with changes but instead of being part of the problem, I suggest to be part of the solution. Perhaps you will find yourself more useful instead of whining and being miserable.

    Advice to Management

    Conduct a company wide meeting and ask employees who aren't happy to find the best exit door. These are the one who continue to be a burden on the company and bring moral down. Executive team must continue to work and respect each other, future of this company is being together for greater and exciting things.


  6. Helpful (1)

    "Great, up and coming place to work with opportunity for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Analyst
    Current Employee - Risk Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at North American Bancard full-time (Less than a year)

    Pros

    Challenging, fulfilling, work independently and employee engagement

    Cons

    Wages and some communication issues

    Advice to Management

    Open forum where teams could openly discuss issues and come up with solutions to resolve problems.


  7. Helpful (2)

    "Not bad for starters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at North American Bancard full-time

    Pros

    Good work life balance
    Good technology

    Cons

    Claim to be a tech company, but not doing so
    Lack of innovation

    Advice to Management

    Listen to the engineers
    Keep the good people

  8. Helpful (4)

    "Culture in Troy is abysmal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at North American Bancard full-time (More than 5 years)

    Pros

    Fair work/life balance most of the time
    Technical products/processes improving rapidly
    Free coffee. Yay?

    Cons

    HR Senior Leadership completely out of touch with the real world

    No real sense of team -- a lot of pitting people against each other and using outside corporate culture vendors as a crutch/showpiece.

    Lack of daycare, fitness center, cafeteria, or even vending machines. Fancy strobe lights and decor may impress candidates, but do nothing for your actual staff.

    No work-at-home process in place for call center employees.

    Advice to Management

    Advice to CEO - Get a chief people leader in that actually likes and cares about people.

    Spend money on programs that people need, not showpiece fluff.

    It's the people. It's always about the people. Do better.

    North American Bancard Response

    Feb 4, 2019 – Chief People Officer

    Thank you for taking the time to provide feedback. I’d like to address your opinions:

    With regards to the corporate culture concern, our leadership team recognized via previous engagement surveys... More


  9. Helpful (1)

    "Good place, good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at North American Bancard full-time

    Pros

    - plenty of learning opportunities

    Cons

    - too much change in a short time


  10. Helpful (14)

    "Why do we still work there???"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Troy, MI
    Current Employee - Account Manager in Troy, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at North American Bancard full-time (More than 5 years)

    Pros

    There is literally nothing left to be positive about.

    Cons

    The pyramid of doom (CEO, CTO and CFO). Short sighted decision making, they do a lot of rearranging the deck chairs on the NAB titanic.

    These are the values NAB operates with, you won’t find these listed on the website.

    Unfamiliar with the truth
    Questionable ethics
    Deny and deflect
    Narcissism
    No empathy
    Dilutions of grandeur
    Driven by profit and greed
    Boys will be boys

    I’m still treated like part of the solution, unfortunately I’ve now seen too much. A team that was billed as “the new direction“ now feels like it’s next on the chopping block. Time to go on my terms...

    Advice to Management

    It’s too late