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North American Dental Group Reviews
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    North American Dental Group Reviews

    Updated January 8, 2019
    103 reviews

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    3.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    North American Dental Group CEO Kenneth Cooper
    Kenneth Cooper
    69 Ratings

    Employee Reviews

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    Pros

    • "This company really focus' on patients and team members first" (in 10 reviews)

    • "Fast growing company with good intensions but poor execution" (in 8 reviews)

    Cons

    • "There have been no raises, incentives or bonuses in the time I have worked here" (in 8 reviews)

    • "Although we get breaks, it’s very difficult to sit all day, of course It comes with the territory of being in a call center" (in 5 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (3)

      "Best Company I've ever worked for in my 15 year career"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Atlanta, GA
      Current Employee - Anonymous Employee in Atlanta, GA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at North American Dental Group full-time (More than 5 years)

      Pros

      - They honestly care about the Team Members
      - Every meeting starts with sharing our gratitudes company wide
      - Incredible PTO. Actually, it's the best I've ever had. New people start with 3 weeks paid time off
      - It's organized as a "corporate" but they don't treat you like other "corporates"

      Cons

      It's a growing company. You need to be okay with changes.

    2. "NADG"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Office Manager
      Current Employee - Office Manager
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at North American Dental Group full-time (Less than a year)

      Pros

      The company has a culture that is aimed at understanding their employees as much as possible. They aim to integrate life and work so that you can spend time with your family. Even starting off, your first year you are granted up to 15 days off. The benefits package is good.

      Cons

      NADG is growing at an exponential rate. Because of this, there are often growing pains which are associated with rapid expansion.

      Advice to Management

      As the company grows to not forget about the needed infrastructure to handle things like HR and Team Development and that building a bench of strong leaders will be a necessity moving forward. There is also a need for a program designed to transition talented people that do not have a dental background into the industry so that they are put into position to succeed. I'd also keep in mind that while labor is your most controllable expense that cutting labor too much does have an adverse effect on patient service.

      3. Join the North American Dental Group team
      See Our Latest Jobs

    3. "I wish change would happen quicker."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at North American Dental Group (More than a year)

      Pros

      PTO, weekends off, Holidays paid off.

      Cons

      Not enough employees, not enough pay, work overload

      Advice to Management

      Treat every department with the core values you claim to abide by. Give your employees at least cost of living raise they care about your company you need to show them you care about them.

    4. "Lead efda"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Lead Dental Assistant in Mishawaka, IN
      Former Employee - Lead Dental Assistant in Mishawaka, IN
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at North American Dental Group full-time (Less than a year)

      Pros

      Good pay, the company seems like they are trying to hold their offices to higher standards.

      Cons

      No one could really answer any questions I had for the short time I was working at this office. I was not trained at all, and had to figure out mostly where everything was and how the doctor liked to work on my own. When I would ask the other EFDA anything she would avoid helping me, the most helpful person in their office was an intern. No one knew where to find anything, how ordering was done, or some basic OSHA guidelines. Random supplies were hidden in unused rooms, I tried to clean and make the office look more presentable. The manager was very kind and positive, but everyone else (including the doctor) seemed like they didn't want to be there and were not very welcoming. It seems like their cooperate office is trying to instill teamwork, positivity and have set goals for their offices, which would be great if the other employees had a better attitude. It honestly was a very dreary place to be every day. When I put in my notice I was rushed out of the office within minutes. The office I was at just seemed very unprofessional and I wish someone would've told me before accepting the position.

      Advice to Management

      Try and find more personable employees who enjoy their jobs are qualified for the positions their hired into.

    5. "Great!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Expanded Functions Dental Assistant in Columbus, OH
      Current Employee - Expanded Functions Dental Assistant in Columbus, OH
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at North American Dental Group full-time (Less than a year)

      Pros

      Wonderful hours, Bonuses, great pay, helpful staff, a doctor willing to teach new things everyday! This is a growing company lots of things to be stressed about throughout the day but hey that’s dentistry. My location has done an excellent job of making a corporate run office feel like private practice. I don’t have enough good things to say about this company!

      Cons

      Working on Saturday kinda stinks but it’s not too bad.

    6. "Payroll"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Payroll Administrator in New Castle, PA
      Current Employee - Payroll Administrator in New Castle, PA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at North American Dental Group full-time (More than 8 years)

      Pros

      Culture, team work, Open door policy

      Cons

      We grow very rapidly and it can be stressful at times

    7. "Office Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend

      I worked at North American Dental Group full-time

      Pros

      I met some lifelong friends.

      Cons

      Poor management. Intimidation management. Constantly in the dark as to what is going on behind the scenes. Micromanagement environment.

    8. "NADG Review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Patient Service Representative
      Current Employee - Patient Service Representative
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at North American Dental Group full-time (Less than a year)

      Pros

      The atmosphere is so positive. Each morning someone will say an upbeat “good morning!” and it starts your day off happy. The supervisors/directors make it a point to make sure each employee feels appreciated and valued, whether that be by telling you what a great job you are doing or putting on games for a chance to you to win prizes. North American Dental is place where if you work hard, you will be rewarded.

      Cons

      Although we get breaks, it’s very difficult to sit all day, of course It comes with the territory of being in a call center.

      Advice to Management

      Management does a great job making their employees feel valued. It be nice to break down our days a little more, maybe to just walk around the building etc.

    9. "Great Job, especially for the area"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Patient Service Representative in New Castle, PA
      Current Employee - Patient Service Representative in New Castle, PA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at North American Dental Group full-time (Less than a year)

      Pros

      Great schedules, decent time off, amazing free dental benefits for the employee and great vision benefits for family plans. Really fun environment with super helpful and caring people.

      Cons

      The benefits over all are very expensive.

      North American Dental Group Response

      Oct 8, 2018 – Human Resources

      Hello "Great Job," Thank you for taking the time to share your work experience. We take our team member's feedback very serious and appreciate your willingness to let us know what's not so great... More

    10. "Patient Service Center"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in New Castle, PA
      Current Employee - Anonymous Employee in New Castle, PA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at North American Dental Group full-time (More than a year)

      Pros

      Lots of room to advance in the department and the company, supportive and positive team, a very fun environment that you look forward to coming to every day

      Cons

      Very busy - the company and department are growing very quickly and as a result, it does get very busy - but it helps the day go by faster