North American Dental Group Employee Reviews about "team members"

Pros

NADG is a fast growing company with lots of opportunity to grow. The Patient Service Center is a perfect example of that: there are many team members who started taking calls and have moved into leadership roles or moved outside the department into other roles and some even to the field. It's a great stepping stone to something more in the company. The company routinely listens to feedback from the team and makes changes based on team member feedback. There's a lot to learn but the training is through and there is a ton of support after training to make sure you are successful. Recently the team moved to remote working and being able to work from home is a great benefit in addition to the others.

Cons

Changes constantly - comes with a growing company, Lower than market for pay, benefits are expensive.

Pros

They practice what they preach. They say they care for us as team members and provide all the PPE necessary ( and then some) to keep us safe. Also, especially in this day and age, where so much cultural unrest and disrespect is prevalent, I feel that NADG has created a safe and respectful enviroment. Their core valuesnalign with mine. They offer the best care for the patient as well as their team members. And have the latest and greatest equipment and technology that makes my job easier.

Cons

There are many services we provide during an appointment for patients and sometimes it can be somewhat overwhelming for patients as well as providers.

Pros

Vacation time for team members hired before 2020.

Cons

The RDOs and RDs try to practice dentistry from afar and outrageous treatment plans are expected to be presented, with financing for case acceptance regardless of patient base, and for many patients, it is embarrassing. If 50% or more of your patients are on Medicaid, many are struggling to find transportation to/from their appointment, yet every TP with extraction must have bone grafting. Having Care Credit processing goals should NOT be a best practice, this tool is a great option, but ultimately it is the patients decision. The dentist should be treating their patients, not someone in management who has no prior dental experience. Post Covid, the focus returned to "care", but prior to the pandemic, goals were 50% perio diagnosis, 80% fluoride, and 40% oral cancer screening, it was all business. Very poor work/life balance, with office hours fluctuating all the time, and regions striving for the "big bucks" by bringing specialists in on days the office was scheduled to be closed. Team member's end up working these extra shifts, just to be sent home early on their regular days to avoid overtime.

Pros

Great co-Founders, high growth, industry leader in many aspects, team member centric culture, servant leadership mentality.

Cons

Typical high growth challenges, usually short term, stemming from rapid growth in foot print and many new affiliates

Pros

Rapid Growth; friendly working environment; team members are open to learn and develop; Founding Partners are genuine & really do care about the future of the NADG family.

Cons

Founding partners compassion for people does not translate with others in upper management; Politics and stereotypes have developed as company has grown; Middle management struggles to transform numbers into a patient experience and/or care losing focus on the founding partners mission.

Pros

It's exciting to be a part of a group that is so universally selfless, dedicated, humble, and hard-working. The way NADG has cared for its team members during the COVID crisis, while at the same time relentlessly pursuing excellence in every aspect of operations is very inspiring. The future is bright - I feel fortunate to be along for the ride!

Cons

Being a larger group, some decisions take a little longer to put into action than in a smaller group or a solo practice.