North Highland Reviews | Glassdoor

North Highland Reviews

Updated August 15, 2017
415 reviews

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2.9
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North Highland President and CEO Dan Reardon
Dan Reardon
256 Ratings

415 Employee Reviews

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Pros
  • Good work/life balance for a Consulting company (in 77 reviews)

  • Great people, great to be able to do consulting work without travel, strong client base (in 46 reviews)

Cons
  • Lastly, I was told the work/life balance was very important - I never felt like I had any (in 13 reviews)

  • Roles can feel a little like staff augmentation rather than consulting (in 22 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Very encouraged and optimistic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at North Highland full-time (More than 8 years)

    Pros

    Fantastic clients, impactful high value work and outstanding colleagues. Truly a culture of care. The combination of our strong account model and the expertise of so many is working.

    Cons

    Too much change that is taking too long.

    Advice to Management

    Stay the course, but hurry and finish some of the internal projects. Celebrate the wins (external - both BD and delivery and internal ). Keep the focus on our people and their development.


  2. "Great Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There is great company culture

    Cons

    Not really any that I an think of

    Advice to Management

    You're doing great, thanks guys

  3. Helpful (1)

    "Not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Services
    Former Employee - Global Services
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at North Highland full-time (Less than a year)

    Pros

    Fantastic, creative, cutting edge delivery work for clients

    Cons

    Needs to treat internal employees like clients. Poor communication internally. Seem to fire people indiscriminately. They need to practice what they preach.


  4. Helpful (9)

    "Identity crisis - but great coworkers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Atlanta, GA
    Former Employee - Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at North Highland full-time (More than 3 years)

    Pros

    North Highland has smart, caring people - some of the best I have worked with in my entire career. Pay is generally lower than other management consulting firms, but there is better work-life balance (travel is limited, unless you are a more junior consultant). Good local office leadership. Flexibility in assignments (not pigeonholed into one offering or area as in other firms where I have worked). Opportunity to work on thought leadership even if not an industry SME. Progress in the right direction on initiatives like Knowledge Management and L&D (though slow going).

    Cons

    The expectations have been inconsistent and senior leadership has adapted an approach of "try everything and see what sticks." Poor management decisions and a misaligned incentive structure has led to massive attrition, particularly in the larger offices. Once, on a quarterly employee call, the CEO asked employees to submit positive Glassdoor reviews to artificially inflate what was then an abysmal score due to widespread employee satisfaction (really!) Extreme, bloated expenditures on corporate/global services have led to decreased profits -- marketing, HR, etc. are all huge and do not provide value to the front-line consultants (and sometimes do not even execute their core responsibilities!). Decisions are not made by people who understand the impacts; little to no change management and poor communication for internal initiatives (the cobblers' children always go barefoot).

    Advice to Management

    The road to hell is paved with good intentions. NH is at an inflection point, where many talented, smart people have left or are looking to leave. Focus on retaining your people -- they are your greatest asset and the biggest draw for your clients.


  5. Helpful (2)

    "Disappointing Career Choice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader
    Former Employee - Team Leader
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at North Highland full-time (More than a year)

    Pros

    Local assignments
    Pedigree comprised of former large consulting firm expertise
    Unlimited vacation
    Employee owned
    Hip office environments

    Cons

    Ridiculously high turnover. People get frustrated and burned out
    Erratic decision making that's not vetting properly and negatively affects the lives of hard working employees
    Sales teams in the Midwest and West fail at knowing how to sell and procure new business
    Patton Place mentality
    Backstabbing culture that makes building a culture of trust and care unattainable
    It's a very dog eat dog environment
    Leaders are not allowed to be true leaders. They must garner approvals for the most minute things and are not allowed to take risks.

    Advice to Management

    Look at why you have such high turn-over. You have talented consultants and operational personnel who join North Highland only to be disappointed by the overall experience. They leave beaten down and dismayed, frustrated by overly complicated processes and process steps,lack of support from leaders, and struggle to survive in such an eat your young culture. North Highland struggles with brand awareness and will continue to do so until they can build a genuine culture of care and carve out those employees who are a cancer to the organization. Until then, it will remain and unhealthy firm with unhappy, unfulfilled employees.


  6. Helpful (5)

    "Waning Confidence"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant
    Current Employee - Executive Assistant
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at North Highland full-time (More than a year)

    Pros

    Flexible work schedule and an unlimited PTO structure.

    Cons

    Headquarters is in ATL, communication isn't always forthright and there has been some significant changes made with no real direction of the new vision.

    Advice to Management

    Be more transparent. Think things through completely before executing them firm wide.


  7. Helpful (4)

    "Management Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at North Highland full-time

    Pros

    No out of town travel unless you sign up for it

    Cons

    Contineous internal policy and strategic direction upheaval (last three years plus, with no end in sight)

    Advice to Management

    Change is inevitable and a must. However, change fatigue is real. Our clients pay us heaps of money for that advice but senior leadership ignores that internally, to their detriment. Celebrate the new blood but don't forget the people who have stuck around and given it their all. NH used to pride themselves for long tenure - which defined us in the consulting industry - but that no longer seems to be the case. That is a shame as the new blood and old should be celebrated equally, with the latter being essential to continuous success

  8. Helpful (2)

    "Principal"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great people, great to be able to do consulting work without travel, strong client base. Was able to do some really meaningful work here. Entrepreneurial in the sense you can go after what interests you and build a team.

    Cons

    Low salary by industry standard. Not a lot of strategic direction and action. Smaller projects can make you feel disconnected. All the power is held in Atlanta


  9. Helpful (1)

    "Warm culture but not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at North Highland full-time (Less than a year)

    Pros

    Highly team-oriented and friendly work environment. Genuine interest in getting input from all levels

    Cons

    Employee-owned firm means lots of individual contributors who all feel they can competently do someone else's job.

    North Highland Response

    Jun 23, 2017 – Global Services

    Thanks for your review. We appreciate the honest feedback and dialogue!


  10. Helpful (8)

    "Great people, great clients, terrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at North Highland full-time (More than 3 years)

    Pros

    Smart, passionate employees. 100% employee-owned. Room to grow and learn. Entrepreneurial spirit. Decent base pay. Limited travel, but only compared to other firms.

    Cons

    Growing corporate pressures out of Atlanta HQ. Terrible internal change management and communications to employees. Inconsistent performance management processes. Long history of waiting way too long to promote. Confusing bonus structure.

    Advice to Management

    Do unto others as you would have others do unto you. Do unto yourself as you would vehemently do unto your clients.


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