Northeast Utilities Reviews | Glassdoor

Northeast Utilities Reviews

97 reviews

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Full-time Part-time

2.2
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Northeast Utilities CEO Thomas J. May
Thomas J. May
55 Ratings

97 Employee Reviews

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  1. "Credit Collections Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Credit Collections Representative in Windsor, CT
    Former Employee - Credit Collections Representative in Windsor, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Northeast Utilities (Less than a year)

    Pros

    It was very fulfilling to solve issues with actual customers and being able to react first hand

    Cons

    This was contract position and it is hard to be hired as a FT employee at the time.

    Advice to Management

    Hire the temporary and contract workers


  2. Helpful (1)

    "Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Middletown, CT
    Former Employee - Consultant in Middletown, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Northeast Utilities (More than 3 years)

    Pros

    Friendly team workers and work content was interesting. Lots of "hurry up and wait" type of work assignments.

    Cons

    Management does not treat consultants with the respect that consultants gave to the management. They treated consultants as "expendable" and "outside of the work team". Not inclusive. Dark and poorly lit and very cold work environment. No prior notice once consultants are released from contract. No face to face exit interviews.

    Advice to Management

    Treat your consultants with the respect that the consultants give you. Golden Rule counts when you want the best from your consultants. Include consultants with your team. Have exit interview using the good style that you initially interview consultants.


  3. Helpful (1)

    "Application Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Berlin, CT
    Former Employee - Anonymous Employee in Berlin, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Very supportive and very nice colleges to work with.

    Cons

    Too much politics and red tapes. Upper management only care about the bottom line and not the people.


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  5. "Customer Service Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Windsor, CT
    Former Employee - Customer Service Specialist in Windsor, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Northeast Utilities (More than 3 years)

    Pros

    Excellent Pay & Benefits

    Cons

    We would have to report to work in very dangerous storm conditions, and twice in the last 3 years employees had to stay overnight in the building with no accommodations or planning in place in the event this would occur. Field Technicians were not allowed to work out in the field due to those conditions but customer service would be required to report

    Advice to Management

    Prepare better for storm emergencies and instead of jeopardizing your employees divert the calls to other centers during unsafe driving conditions. If a lineman can not work due to unsafe conditions then employees should not be required to risk injury to report to work.


  6. Helpful (1)

    "It use to be a great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - UI/User Experience Designer in Springfield, MA
    Former Employee - UI/User Experience Designer in Springfield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Northeast Utilities (More than 10 years)

    Pros

    The people who are hard workers, know their work , and who were committed.

    Cons

    Outsourcing and only being concerned with reducing labor costs.

    Advice to Management

    Value and communicate to your employees. They help you succeed.


  7. Helpful (1)

    "Overworked, mentally abusive management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Manchester, NH
    Former Employee - Customer Service Representative in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The benefits were very good

    Cons

    Micro management, supervisors discriminate and have favorites

    Advice to Management

    Don't be so criticizing to the employees.


  8. Helpful (1)

    "A lot of word of mouth about caring for customers, but they need to value employees first."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Berlin, CT
    Current Employee - Supervisor in Berlin, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Northeast Utilities full-time (More than 5 years)

    Pros

    Flexible hours depending on group / manager.

    Cons

    No employee development and very political work environment. Employees opinions are not wanted or valued. Continued layoffs post merger.

    Advice to Management

    Take some management classes and maybe work in a field outside a monopoly for a month to see how to really value employees.


  9. Helpful (4)

    "Going Downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, NH
    Current Employee - Anonymous Employee in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The "rank and file" employees and low level managers are good, hardworking, likeable people. The work itself is interesting and engaging. The utility industry as a whole is stable. Pay/benefits are adequate.

    Cons

    Since the merger with NSTAR, there have been many changes, most for the negative. The new leadership is only interested in increasing the stock value (which admittedly they have done successfully). Employee morale is very low as decisions are no longer communicated publicly which causes the rumor mill to run abound with talk of layoffs, early retirement packages, facility closures, etc. Decision-making has been taken out of the hands of local management and is now solely with the ivory tower executives. Although the work is engaging, most groups do not have the resources necessary to perform all that they are being asked to do, and upper management does not care to hear it. Don't even bother trying to get approval for a new full time employee. Work that should be done internally is contracted out, stunting the development of new employees. And of course there's "storm duty", where employees are asked to drive in unsafe conditions to work for no pay. Prior to the merger with NSTAR, employees were paid for storm duty. Storm duty involves travel to an area work center which is usually disorganized to the point where nobody has a clue what is going on and who is doing what. If the public could see how this company is run during major storm/outage situations they would likely be as upset as the employees.

    Advice to Management

    Trust the local management for decision making. Don't just communicate decisions being made, talk about the reasoning behind these decisions. At least pretend to care about employee morale and satisfaction. Figure out how to run storm/outage operations in a logical manner that is fair for all employees.


  10. "Great company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Berlin, CT
    Current Employee - Anonymous Employee in Berlin, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Northeast Utilities full-time (More than 5 years)

    Pros

    Comrade within co-workers is great. Company is making strides towards an improved customer engagement process. Also making cost conscious decisions for long term sustainability.

    Cons

    Company still is not open to work from home, especially for technical and analytic jobs that very well may be done independently in front of a computer

    Advice to Management

    Invest in technology that allows better interaction between different offices via webex, etc. Allow work from home to attract the younger workforce or growing families (w/ kids)


  11. Helpful (2)

    "Once a great experience turned bad quickly after NStar merger"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Business Applications Systems Developer (BASD) in Berlin, CT
    Former Employee - IT Business Applications Systems Developer (BASD) in Berlin, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Northeast Utilities full-time (More than 10 years)

    Pros

    - Pay was ok, good benefits.
    - Used to train employees

    Cons

    - Incompetent management (CTO, IT Directors and management)
    - Top down management style of "Do what we say and don't question us" from the CTO down
    - CTO is a puppet that does whatever the CEO wants or whatever the overpriced consultants tell her to do
    - Management is incapable of telling the truth and have fostered a culture of deceit and animosity between employees and management..
    - Outsource, outsource, outsource is their motto now - focus on pennies and squeezing as much out of employees as possible.
    - Taking away employee benefits - flexible vacation time, remote work possibilities, training
    - New CTO is unapproachable and has a "if you don't like it - there's the door" mentality

    Advice to Management

    Won't make a difference - they'll do what the overpriced consultants tell them to do - really forward thinking guys.


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