Northeast Utilities Reviews | Glassdoor

Northeast Utilities Reviews

Updated October 13, 2016
97 reviews

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97 Employee Reviews

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  1. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great team work within department

    Cons

    Reduced benefits including tuition reimbursement and time allowed


  2. "Pleasant and team goal orientated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Northeast Utilities full-time (More than 10 years)

    Pros

    Good work environment good pAy ,steady work,changes on daily basis

    Cons

    To get in another field takes a long time

    Advice to Management

    Pump the stock and have more college courses approved for reimbursement


  3. Helpful (2)

    "Don't expect to feel valued..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shared Services
    Current Employee - Shared Services
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Northeast Utilities full-time (More than 5 years)

    Pros

    Focus on customer is really improving. Availability of benefits including 401k. Stock is doing very well. On site fitness center depending on which office you're in.

    Cons

    Old fashioned command and control leadership. As long as you just do as your assigned and don't expect to be able to provide input or change anything, you'll be fine. Minimal opportunity for advancement unless you are from Boston.

    Advice to Management

    Practice the values you preach... Employees just want to feel part of the team... Not like pawns.


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  5. Helpful (1)

    "A lot of word of mouth about caring for customers, but they need to value employees first."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Berlin, CT
    Current Employee - Supervisor in Berlin, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Northeast Utilities full-time (More than 5 years)

    Pros

    Flexible hours depending on group / manager.

    Cons

    No employee development and very political work environment. Employees opinions are not wanted or valued. Continued layoffs post merger.

    Advice to Management

    Take some management classes and maybe work in a field outside a monopoly for a month to see how to really value employees.


  6. Helpful (1)

    "Overworked, mentally abusive management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Manchester, NH
    Former Employee - Customer Service Representative in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The benefits were very good

    Cons

    Micro management, supervisors discriminate and have favorites

    Advice to Management

    Don't be so criticizing to the employees.


  7. Helpful (4)

    "Going Downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, NH
    Current Employee - Anonymous Employee in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The "rank and file" employees and low level managers are good, hardworking, likeable people. The work itself is interesting and engaging. The utility industry as a whole is stable. Pay/benefits are adequate.

    Cons

    Since the merger with NSTAR, there have been many changes, most for the negative. The new leadership is only interested in increasing the stock value (which admittedly they have done successfully). Employee morale is very low as decisions are no longer communicated publicly which causes the rumor mill to run abound with talk of layoffs, early retirement packages, facility closures, etc. Decision-making has been taken out of the hands of local management and is now solely with the ivory tower executives. Although the work is engaging, most groups do not have the resources necessary to perform all that they are being asked to do, and upper management does not care to hear it. Don't even bother trying to get approval for a new full time employee. Work that should be done internally is contracted out, stunting the development of new employees. And of course there's "storm duty", where employees are asked to drive in unsafe conditions to work for no pay. Prior to the merger with NSTAR, employees were paid for storm duty. Storm duty involves travel to an area work center which is usually disorganized to the point where nobody has a clue what is going on and who is doing what. If the public could see how this company is run during major storm/outage situations they would likely be as upset as the employees.

    Advice to Management

    Trust the local management for decision making. Don't just communicate decisions being made, talk about the reasoning behind these decisions. At least pretend to care about employee morale and satisfaction. Figure out how to run storm/outage operations in a logical manner that is fair for all employees.


  8. "Why not work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Northeast Utilities full-time (More than 8 years)

    Pros

    NU is willing to embrace ideas to better it's stance as a leader in customer service. Working along side smart individuals and given the ability to make a contribution is a reward within its self

    Cons

    It is a regulated industry , some changes are forced.

    Advice to Management

    Always looking for employes to step up. There seems to be always an opportunity for advancement.


  9. "Great company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Berlin, CT
    Current Employee - Anonymous Employee in Berlin, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Northeast Utilities full-time (More than 5 years)

    Pros

    Comrade within co-workers is great. Company is making strides towards an improved customer engagement process. Also making cost conscious decisions for long term sustainability.

    Cons

    Company still is not open to work from home, especially for technical and analytic jobs that very well may be done independently in front of a computer

    Advice to Management

    Invest in technology that allows better interaction between different offices via webex, etc. Allow work from home to attract the younger workforce or growing families (w/ kids)


  10. Helpful (2)

    "Once a great experience turned bad quickly after NStar merger"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Business Applications Systems Developer (BASD) in Berlin, CT
    Former Employee - IT Business Applications Systems Developer (BASD) in Berlin, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Northeast Utilities full-time (More than 10 years)

    Pros

    - Pay was ok, good benefits.
    - Used to train employees

    Cons

    - Incompetent management (CTO, IT Directors and management)
    - Top down management style of "Do what we say and don't question us" from the CTO down
    - CTO is a puppet that does whatever the CEO wants or whatever the overpriced consultants tell her to do
    - Management is incapable of telling the truth and have fostered a culture of deceit and animosity between employees and management..
    - Outsource, outsource, outsource is their motto now - focus on pennies and squeezing as much out of employees as possible.
    - Taking away employee benefits - flexible vacation time, remote work possibilities, training
    - New CTO is unapproachable and has a "if you don't like it - there's the door" mentality

    Advice to Management

    Won't make a difference - they'll do what the overpriced consultants tell them to do - really forward thinking guys.


  11. Helpful (1)

    "Once a great place..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook

    Pros

    great coworkers and decent pay.

    Cons

    Once the company merged with Nstar in Mass. It all went down hill. The took a week of bought vacation away and outsourced work to centers in Ohio and North Carolina. I no longer would recommend this as a place to work. All signs point to the call center eventually being closed.



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