Northern Tool + Equipment Reviews | Glassdoor

Northern Tool + Equipment Reviews

Updated January 30, 2017
99 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Chuck Albrecht
3 Ratings

99 Employee Reviews

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Pros
  • The company supports work life balance and gives employees the opportunity to work hard and play hard (in 12 reviews)

  • The company is family-owned and it shows in all they do for their employees, like the company picnics, holiday activities, etc (in 6 reviews)

Cons
  • Low pay, bad mgmt, unreal expectations , back stabbing on all levels (in 5 reviews)

  • They only cons that I can think of are, it is unreliable hours if you are part time (which is any (in 5 reviews)

More Pros and Cons

  1. Featured Review

    "Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Corpus Christi, TX
    Current Employee - Cashier in Corpus Christi, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The pay is pretty good, far better and more than many other companies. The employees are cool pretty damn cool

    Cons

    You must know a lot about hand tools, trailers, garden tools, generators, compressors, some about clothing, using a cash register is a plus

    Advice to Management

    None

    Northern Tool + Equipment Response

    Dec 12, 2016 – Human Resources

    Thanks so much for you review! We love hearing from our retail stores and are so glad you are happy!


  2. "sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Bismarck, AR
    Former Employee - Retail Sales Representative in Bismarck, AR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Northern Tool + Equipment full-time (More than 3 years)

    Pros

    As a general rule, the company has great people.

    Cons

    low pay and sometimes long hours

    Advice to Management

    Consider a better pay scale for employees that show their worth.

    Northern Tool + Equipment Response

    Jan 23, 2017 – Human Resources

    Thank you for your feedback!


  3. "Retail shouldn't be this stressful."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in San Antonio, TX
    Current Employee - Sales Associate in San Antonio, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Northern Tool + Equipment full-time (More than a year)

    Pros

    1) The people are great
    2) One can make good contacts
    3) Discounts on tools
    4) Make good money if you put in the work
    5) They work with your schedule
    6) Management is helpful and professional

    Cons

    1) The conversion rate is controlled by an obsolete, inefficient, inaccurate, and useless piece of software that has entirely too much affect on the daily operations of the store.
    2) Because of the fracking boom 2 years ago the stores struggle to maintain realistic numbers now that the industry is in the toilet.
    3) Warehouse operation is inefficient. Store is always behind in freight and the salespeople are forsed to focus on freight, not making $$$ for themselves or the store.
    4) Store honors online pricing. The idea is to get customers to GO TO a website and shop. They don't have to when they can go to the store and have the salesperson find it, the cashier bag it, someone load it, and still get $$ off....NO BRAINER... $$$ HEMORRHAGE.
    5) No military discount
    6) Parts and Service/ Warehouse are closed on weekends but their departments don't close, leaving sales to do that too.
    7) Air conditioning is controlled remotely. In South Texas the thermostat should not be controlled as it were in Minnesota.
    8) It costs more to pay employees to work on Sundays than it is worth.
    9) Corporate comes down and stays about an hour. They need to come mid afternoon on a Monday and get in there. It's not all sunshine and rainbows.
    10) Phone rings off the hook with more time consuming stuff than necessary.

    Advice to Management

    Get rid of obsolete conversation calculations.
    Don't cut hours because of unrealistic expectations.
    Open all departments all 7 days or no drop offs/pickups or FSD pickups on the weekends.
    Find a better way to manage frieght that doesn't overwhelm the store and its staff.
    Train everyone on everything.
    Open a central call center that has access to live inventory so that the majority of the calls don't have to wait long periods just to ask if we have item.
    Update older stores.
    Close Sundays

    Northern Tool + Equipment Response

    Feb 17, 2017 – Human Resources

    Thanks so much for your feedback! We have provided the information to retail management and will be addressing the concerns you have brought to us.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Representative in Lake Charles, LA
    Current Employee - Part Time Sales Representative in Lake Charles, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Northern Tool + Equipment part-time (Less than a year)

    Pros

    It's a fast growing company with lots of potential in our area. With the wide range of products, it will be a very good job to have.

    Cons

    That part time sales associates get paid commission to. I think it would make them strive to sale more products for the company.

    Advice to Management

    Keep improving the company like they are.

    Northern Tool + Equipment Response

    Dec 5, 2016 – Human Resources

    Thank you so much for the nice review! Lake Charles is one of our newest stores and we're so happy to hear you are having a good experience!


  6. "An inspiring place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior CopyWriter in Burnsville, MN
    Current Employee - Senior CopyWriter in Burnsville, MN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    NTE is a company that operates with integrity. The company's efforts to provide customers with high-quality products at competitive prices is admirable and inspiring. Likewise, management's efforts to ensure employees find the company a positive, fair and fun place to work is admirable. Many employees have expressed that they find it the best atmosphere they've encountered in a corporate setting.

    Cons

    None that are worth mentioning.

    Advice to Management

    Maintain the serious focus on keeping customers happy and expanding product choices to grow with customers' needs. Also, keep up all the actions that reflect the company's expressed core values. They provide a beacon to all employees regarding priorities.

    Northern Tool + Equipment Response

    Nov 28, 2016 – Human Resources

    Thank you for your kind words and for sharing your experience.


  7. "Great Company - Keep Getting Better!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Employee in Burnsville, MN
    Former Employee - Corporate Employee in Burnsville, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Northern Tool + Equipment full-time (More than 3 years)

    Pros

    The company is family-owned and it shows in all they do for their employees, like the company picnics, holiday activities, etc. These things can only be found in a family-owned company staying true to their Core Values.
    Definite culture of respect and kindness throughout - if you don't value those traits you aren't a good culture fit here.
    Management cares about what the employees think - recent all-company survey has management creating goals for 2017 based on suggestions from employees, which shows they care and want to change to meet the needs of their people.

    Cons

    Work/life balance is quite good, although flexibility in the workplace (working from home and/or flexible work hours) is sometimes lacking. Some departments are very flexible while others still try to micro-manage even their salaried employees.
    Still a very top-down type culture with executives making some decisions without consulting anyone else - can be short-sighted at times.

    Advice to Management

    Keep getting better! Northern has a special culture and has the momentum to be outstanding! Don't let old ways of thinking get in the way of that progress.

    Northern Tool + Equipment Response

    Nov 7, 2016 – Human Resources

    Thank you for your feedback! We take pride in hearing from our employees and making improvements wherever possible.


  8. "Receiver"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Receiver in Arlington, TX
    Current Employee - Receiver in Arlington, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Employees help each other
    3 three breaks good shifts

    Cons

    When it get slow its kinda boring

    Northern Tool + Equipment Response

    Oct 24, 2016 – Human Resources

    Thank you for taking the time to write your review. We appreciate the feedback!


  9. "Good and Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Dedicated customers. Good core employees.

    Cons

    Becoming like every other retailer with a horrible work and life balance.

    Advice to Management

    Be more personable.

    Northern Tool + Equipment Response

    Nov 3, 2016 – Human Resources

    Thank you for taking the time to review us. We appreciate your feedback and encourage our employees to connect with their HR Business Partner with any issues or concerns. As a family-owned ... More


  10. "Ecommerce Marketing Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work-life balance, strong team culture, opportunity to grow, good support.

    Cons

    Though there was no documented training procedure for this position, they did a good job at introducing the various aspects of responsibility along the way.

    Northern Tool + Equipment Response

    Oct 10, 2016 – Human Resources

    Thank you so much for your review!


  11. "Only care about sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pros are other employees you work with!

    Cons

    Regional manager and store manager!

    Advice to Management

    Stop using scare tactics on employees! Everybody including management is scared of the regional because he's a bully!

    Northern Tool + Equipment Response

    Nov 1, 2016 – Human Resources

    Thank you for your review. We are so glad you enjoyed your co-workers! We certainly encourage our employees to connect with their HR Business Partner with any issues or concerns so we can follow up ... More



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