Northgate Public Services Reviews | Glassdoor

Northgate Public Services Reviews

Updated April 26, 2018
35 reviews

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3.0
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Northgate Public Services Chief Executive Officer Stephen Callaghan
Stephen Callaghan
6 Ratings

35 Employee Reviews

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  1. "Great Company moving in the right direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Manager in Nottingham, England (UK)
    Current Employee - QA Manager in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Northgate Public Services full-time (More than 10 years)

    Pros

    Excellent employer with a really good and positive future. Really friendly place to work. I have worked at NPS for 13 years and throughout this time I have been given excellent opportunity for growth and progression.

    Cons

    Aren't really any cons. As with all roles it has it's stressful times however the team do try and an minimise the longer hours and are always flexible and mindful of work / life balance

    Advice to Management

    Continue to innovate and invest in the processes and infrastructure to allow the team to do the best that they can


  2. Helpful (1)

    "No career advancement opportunities, particularly if you are a woman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Northgate Public Services full-time

    Pros

    Home-based working, ridiculous levels of flexibility

    Cons

    Little to no incentive to perform as performance rarely equates to salary increases or promotion. Too much an 'old boys network'

    Advice to Management

    Did well getting rid of former CEO / bringing in a new CEO. Much to do to bring organisation culturally into the 21st Century.

  3. "Software engineer"

    StarStarStarStarStar
    Current Employee - Software Developer in Belfast, Northern Ireland (UK)
    Current Employee - Software Developer in Belfast, Northern Ireland (UK)
    Approves of CEO

    I have been working at Northgate Public Services full-time (More than 5 years)

    Pros

    Very Competitive in the Public Sector
    Agile working environment,
    Microsoft Technology Stack,
    Fexible working hours,
    Working from home a few days a week

    Cons

    Little action in the Private Sector,
    NO Salary reviews for years on end, NO Pay-rises for years on end, NO Bonuses for years on end,
    Extra working hours/Overtime not rewarded AT ALL but often requested!!
    No social activities or activities within the local community (charities et al)

    Advice to Management

    Keep up the god work with revamping old client apps into Web based applications
    Value your staff and the extra effort they commit to their teams


  4. "A good company with many excellent, dedicated and loyal employees and interesting initiatives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Northgate Public Services full-time (Less than a year)

    Pros

    Plenty of challenge and ability to evolve. Good software functionality. Good people.

    Cons

    Not always willing to invest in new initiatives

    Advice to Management

    Keep the fine-tuning in process improvement and customer delivery going


  5. Helpful (3)

    "Most unprofessional company in the UK."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Desktop Engineer in London, England (UK)
    Current Employee - Desktop Engineer in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Northgate Public Services full-time (Less than a year)

    Pros

    'Some' genuine and nice people who actually work hard and are down to earth.

    Cons

    Toxic company culture. Narcissism. Bullying discredited as banter. Favoritism from Management. Fake and spiteful colleagues. Gossip. Rumors. Blame shifting. Using people. Unprofessional. Controlling personalities. Office politics. Little recognition. No Managerial support. Colleagues work against you not with you. All round unprofessional company.

    Advice to Management

    Stop being manipulated by toxic people to suit their agenda. Take responsibility for your employees. Stop sharing confidential information about people, it is against the law. The workplace isn't a school playground. Be professional. Engage with your employees properly and support them in their progression. Stop rewarding personality over actual work ability and effort. You should recognize and reward employees that actually put themselves out and work hard every single day.


  6. "Good company, heading in the right direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hartlepool, England (UK)
    Current Employee - Anonymous Employee in Hartlepool, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Northgate Public Services full-time (More than 10 years)

    Pros

    Lots of really good benefits such as Pension Plan, Health care, flexible working, good working environment. Supportive management. homeworking, free fruit too! Voucher at Christmas.

    Cons

    Huge change within the company over the past year which has been very unsettling to current staff, change in CEO. However, we can now see huge benefits from this and confidence the people at the top have a direction for the company.

    Advice to Management

    Keep communicating to the staff on changes to the business


  7. "Excellent Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Northgate Public Services full-time (More than 10 years)

    Pros

    Loads of really interesting opportunities.
    Supportive line managers.
    Very flexible - fantastic if you have a family.
    Great rate of pay.
    Free health care.
    Bonus scheme.
    Being able to buy holidays.
    Feeling massively valued.

    Cons

    Struggling to think of any!

    Advice to Management

    Keep up the amazing work!

  8. "Excellent company to work for with growing opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Director in London, England (UK)
    Current Employee - Client Services Director in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Northgate Public Services full-time (More than a year)

    Pros

    Broad range of opportunities, based all over the country, expanding portfolio of customers and products, large market share in local government and growing share of central government market, strong growth and investment plans

    Cons

    Not strong in private sector market


  9. "Undervalued"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Development Consultant in Hemel Hempstead, England (UK)
    Former Employee - Product Development Consultant in Hemel Hempstead, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Northgate Public Services full-time (More than 10 years)

    Pros

    Great pension scheme and health benefits. Great people in the office. Could work from home. Supportive team leader. HR responsive and helpful.

    Cons

    Undervalued at a higher level. Worked for Northgate for 20 years. Took on more and more responsibilities, became a product development consultant, was the last standing member of a team that had all been made redundant...and yet they wouldn't even consider giving me a pay review/rise and kept my wage on that of a helpdesk support person!!

    Advice to Management

    Listen to your staff!!!


  10. "careful!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hemel Hempstead, England (UK)
    Former Employee - Anonymous Employee in Hemel Hempstead, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Northgate Public Services full-time (More than 3 years)

    Pros

    Encouraged innovation and ideas
    flexible working
    focus on quality
    good skills in company

    Cons

    limited leadership and communication with staff
    lack of support and investment in new projects due to failings elsewhere
    closed group mentality of long standing employees
    board not trusted to deliver on committments

    Advice to Management

    provide leadership and treat employees as number 1 priority


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