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Northland Communications

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Northland Communications

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Northland Communications Reviews

Updated Dec 27, 2021

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Found 16 of over 16 reviews

3.3
55%
Recommend to a Friend
68%
Approve of CEO
Northland Communications CEO Phil Spencer (no image)
Phil Spencer
3 Ratings

Top Review Highlights by Sentiment

Pros
  • "Good People and very kind(in 4 reviews)
Cons
    There are no cons to display at this time.
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Current Employee

    Great Site

    Dec 27, 2021 - Project Coordinator II in Utica, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Accurate info on pay scale

    Cons

    No cons at this time

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  2. 3.0
    Current Employee, more than 1 year

    Good

    Oct 25, 2020 - Marketing Specialist in Utica, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good people and work environment.

    Cons

    Rate of pay is low.

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  3. 5.0
    Former Employee, more than 5 years

    Best ISP to work for

    May 8, 2020 - Senior Field Service Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Employed for about 6 years. Large scale of exposure to technology regardless of your job if you want to be apart of something you'll have the option to work your way there and work with those currently doing that. Working for other ISP's like spectrum, suddenlink, WOW!, brighthouse and att you'll be locked in on that job title. With actual impossible goals to rise up and even if you touch that goal you get the run around. Not the case here. They will provide certifications with time alotted to work on these. I've seen where people can do this even during their normal work day if its light workday. For the majority you have a lot of freedom to choose what you do that day. Including getting help from others, helping others or doing project work; as long as you are actively working to better the service or customer experince its acceptable. You work 8-5pm mon-fri and if your "done", they don't try to pull you back in. I was blown away by this I didn't receive a call or anything after work or on weekends. The only exception is if a natural disaster or something like this occurs you could get pulled back in; which you should be expected. You'll have direct contact with the ceo, cfo, cio and every one else and be able to talk with them on occasion very open line of communication.

    Cons

    Open lines of communications can be used by inexperienced employees to cause policy issues that have to be proven to fail again before changed. If a majority of your current team is not well experienced you'll feel overwhelmed with work. You're some times asked to fix non-company devices, networks or services. Even if you identify said issue for their IT team, you'll be going the extra mile in most cases. Future outlook is going toward same polices other isp employees disapprove of like unnessacry micromanagement and cross role addtions like forced sales for technical staff.

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  4. 3.0
    Former Employee, more than 5 years

    Good People Lots of Changes

    Jan 29, 2020 - Business Account Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of good people who work for the company. Lots of changes as well. They have a clear vision of where they are heading and they are not going to stop heading in that direction.

    Cons

    Bottome lines are the main focus. Relationship Building and longterm employment are not the main focus.

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  5. 1.0
    Current Employee, more than 5 years

    Employee morale going downhill fast after original owners sold to investment group

    Feb 9, 2020 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Competitive pay, great local staff. Until the sale, it was the best company I ever worked for.

    Cons

    Since Mega Broadband bought the company from the original 3 owners, there is no long term outlook. Its squeeze every penny from everything so the company can be built up and sold as fast as they can. With the Vyve purchase it's gotten worse. The 38 year old Northland is basically being told the way they did things is wrong and being beat down to do everything the Vyve way. Oh and do it with less money than you used to.

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  6. 3.0
    Former Employee, more than 5 years

    Good company

    Oct 15, 2018 - Dispatch in Greenwood, SC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Close to home, great community involvement

    Cons

    Low pay, no chance to advance since I was a former Comcast employee

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  7. 4.0
    Former Employee

    Enjoyed working here

    Oct 10, 2017 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    People are great - ownership of your job duties - promote from within

    Cons

    No real cons - was just time for me to move onto something different.

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  8. 4.0
    Current Employee, more than 3 years

    Senior Service Technician

    Jul 30, 2017 - Anonymous Employee in Corsicana, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Enjoy the people I currently work with.

    Cons

    Middle management is only concerned about bottom line not welfare of people.

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  9. 5.0
    Current Employee

    Great Family Company To Grow With

    Jun 20, 2017 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Family oriented, develops talent from within. Strives to build the best possible team. great benefits.

    Cons

    No Vision Insurance. Extra duties can be somewhat overwhelming in this fast paced environment

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  10. 2.0
    Former Employee

    Dipatch

    Apr 26, 2017 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The techs are awesome to work with

    Cons

    Lead dispatcher is rude and management plays favorites

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Viewing 1 - 10 of 16 Reviews

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