Northwest Airlines Reviews | Glassdoor

Northwest Airlines Reviews

16 reviews

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3.0
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Northwest Airlines President and CEO Ed Bastian
Ed Bastian
3 Ratings

16 Employee Reviews

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Pros
Cons
  • Low pay, hard to advance quickly (in 5 reviews)

More Pros and Cons

  1. Helpful (3)

    "I've heard Great things about Delta who bought out Northwest Airlines!"

    StarStarStarStarStar
    Former Employee - Reservation Sales Agent in Minneapolis, MN
    Former Employee - Reservation Sales Agent in Minneapolis, MN

    I worked at Northwest Airlines full-time (More than 8 years)

    Pros

    I loved the work on an internal support desk (Last date I worked there was in 2009 - option not given above). I really liked my coworkers. And, of course, the travel benefit was awesome!

    Cons

    Northwest management was really petty and cliquey, catty, and not very effective. Motivational endeavors felt condescending - competing teams, colorful construction paper displays, pizza and ice cream in lieu of wages and benefits (25% cuts, pensions cancelled). There was a lack of honesty about restructuring and changes in compensation and benefits. And we were often told to just be grateful we even had a job. Management was Not responsive to employees in any way. It was very top-down. Employees had a lot of good insight that went ignored. Extreme micro-management.

    Advice to Management

    Treat people with respect, compensate them fairly, continue to provide a pension benefit. Lead don't manage - like the new company, Delta now does. I've heard nothing but rave reviews about Delta who bought out Northwest Airlines.


  2. Helpful (1)

    "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, fairly flexible schedule

    Cons

    Poor attitude among crew members. Poor management.

  3. "Exciting, learning, and varied."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Manager in Minneapolis, MN
    Former Employee - Crew Manager in Minneapolis, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good Experience learned a lot.

    Cons

    narrow field so continuous employment is rare

    Advice to Management

    none


  4. "Interesting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Minneapolis, MN
    Former Employee - Senior Analyst in Minneapolis, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Loved the people I worked with - everyone was very capable, intelligent and smart.

    Cons

    Most of the decisions were made in Atlanta after it was acquired by Delta making our group feel superfluous.

    Advice to Management

    Make the flight benefits easier to redeem


  5. Helpful (1)

    "Sorry to see you go"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Atlanta, GA
    Former Employee - Technician in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Northwest Airlines full-time (More than 10 years)

    Pros

    awesome airline to work for back in the day. It was a company I could see myself retiring from and enjoying my next journey. The people I worked with were more than coworkers they were family. Our kids grew up together as we grew old togehter.

    Cons

    Greedy executives took over and ran it into the ground. The federal government rendered the airline employees helpless and held hostage to the deep pocket executives who contributed to their campaigns thus empowering them to destroy their employees hopes of maintaining long term employment.

    Advice to Management

    Take care of your people first then your pocketbooks will get filled instead of destroying and jumping from one company to the next.


  6. "Good people, not a lot of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bloomington, MN
    Former Employee - Customer Service Representative in Bloomington, MN
    Neutral Outlook
    No opinion of CEO

    I worked at Northwest Airlines full-time (More than a year)

    Pros

    Good people, good training, decent offices

    Cons

    Low pay, hard to advance quickly

    Advice to Management

    They're merged now


  7. "Fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Reservation Sales in Minneapolis, MN
    Former Employee - Customer Service/Reservation Sales in Minneapolis, MN
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Northwest Airlines full-time (More than 8 years)

    Pros

    easily transfer to different work locations, great travel benefits

    Cons

    low pay and benefits management has no backbone

  8. "The airline industry is not what it used to be."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Detroit, MI
    Current Employee - Ramp Agent in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Northwest Airlines full-time (More than 10 years)

    Pros

    Travel, sometimes a fun job, nice in summer to work outside, good people

    Cons

    Weather in the winter, no career advancement opportunities, horrible management, no longer a "career", it's now just "a job".


  9. Helpful (1)

    "The employee comradarie was great...I LOVED coming to work EVERY day :)"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    No opinion of CEO

    Pros

    Plenty of opportunity to upgrade skills and transfers to wherever you wanted to work. Time off for "quality of life"issues (swapping days off with other employees) was really good

    Cons

    I enjoyed my time and opportunities at Northwest....Delta is just a whole different "management animal" and they like to micro-manage everything....and that stops you from becoming an effective employee....


  10. "Good flying benefit!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor
    Current Employee - Customer Service Supervisor
    No opinion of CEO

    Pros

    Great flying benefit!
    Great people to work with!
    Never boring working at the airport!
    Work schedule is flexible as you can trade days off with others!

    Cons

    Working hours suck!
    No advancement what so ever!
    Union protection (I like the protection, but it just protect alot of lazy people and I ended up getting punished by doing their jobs too.

    Advice to Management

    Stop micro manage people who has been there hell a lot longer than you are. WE KNOW WHAT TO DO! Other than that, you guys did great!


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