Northwest Airlines Reviews | Glassdoor

Northwest Airlines Reviews

Updated April 9, 2017
16 reviews

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3.0
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Northwest Airlines President and CEO Ed Bastian
Ed Bastian
3 Ratings

16 Employee Reviews

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Pros
  • Good benefits, fairly flexible schedule (in 4 reviews)

  • The beset airline on the planet, in house training was unbeatable (in 6 reviews)

Cons
  • unions were a pain to deal with (in 4 reviews)

More Pros and Cons

  1. Helpful (2)

    "I've heard Great things about Delta who bought out Northwest Airlines!"

    Star Star Star Star Star
    Former Employee - Reservation Sales Agent in Minneapolis, MN
    Former Employee - Reservation Sales Agent in Minneapolis, MN

    I worked at Northwest Airlines full-time (More than 8 years)

    Pros

    I loved the work on an internal support desk (Last date I worked there was in 2009 - option not given above). I really liked my coworkers. And, of course, the travel benefit was awesome!

    Cons

    Northwest management was really petty and cliquey, catty, and not very effective. Motivational endeavors felt condescending - competing teams, colorful construction paper displays, pizza and ice cream in lieu of wages and benefits (25% cuts, pensions cancelled). There was a lack of honesty about restructuring and changes in compensation and benefits. And we were often told to just be grateful we even had a job. Management was Not responsive to employees in any way. It was very top-down. Employees had a lot of good insight that went ignored. Extreme micro-management.

    Advice to Management

    Treat people with respect, compensate them fairly, continue to provide a pension benefit. Lead don't manage - like the new company, Delta now does. I've heard nothing but rave reviews about Delta who bought out Northwest Airlines.


  2. "Exciting, learning, and varied."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Manager in Minneapolis, MN
    Former Employee - Crew Manager in Minneapolis, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good Experience learned a lot.

    Cons

    narrow field so continuous employment is rare

    Advice to Management

    none

  3. "Interesting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Minneapolis, MN
    Former Employee - Senior Analyst in Minneapolis, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Loved the people I worked with - everyone was very capable, intelligent and smart.

    Cons

    Most of the decisions were made in Atlanta after it was acquired by Delta making our group feel superfluous.

    Advice to Management

    Make the flight benefits easier to redeem


  4. Helpful (1)

    "Sorry to see you go"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Atlanta, GA
    Former Employee - Technician in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Northwest Airlines full-time (More than 10 years)

    Pros

    awesome airline to work for back in the day. It was a company I could see myself retiring from and enjoying my next journey. The people I worked with were more than coworkers they were family. Our kids grew up together as we grew old togehter.

    Cons

    Greedy executives took over and ran it into the ground. The federal government rendered the airline employees helpless and held hostage to the deep pocket executives who contributed to their campaigns thus empowering them to destroy their employees hopes of maintaining long term employment.

    Advice to Management

    Take care of your people first then your pocketbooks will get filled instead of destroying and jumping from one company to the next.


  5. "Good people, not a lot of opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bloomington, MN
    Former Employee - Customer Service Representative in Bloomington, MN
    Neutral Outlook
    No opinion of CEO

    I worked at Northwest Airlines full-time (More than a year)

    Pros

    Good people, good training, decent offices

    Cons

    Low pay, hard to advance quickly

    Advice to Management

    They're merged now


  6. "Fun"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Reservation Sales in Minneapolis, MN
    Former Employee - Customer Service/Reservation Sales in Minneapolis, MN
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Northwest Airlines full-time (More than 8 years)

    Pros

    easily transfer to different work locations, great travel benefits

    Cons

    low pay and benefits management has no backbone


  7. "The airline industry is not what it used to be."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Detroit, MI
    Current Employee - Ramp Agent in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Northwest Airlines full-time (More than 10 years)

    Pros

    Travel, sometimes a fun job, nice in summer to work outside, good people

    Cons

    Weather in the winter, no career advancement opportunities, horrible management, no longer a "career", it's now just "a job".

  8. Helpful (1)

    "The employee comradarie was great...I LOVED coming to work EVERY day :)"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    No opinion of CEO

    Pros

    Plenty of opportunity to upgrade skills and transfers to wherever you wanted to work. Time off for "quality of life"issues (swapping days off with other employees) was really good

    Cons

    I enjoyed my time and opportunities at Northwest....Delta is just a whole different "management animal" and they like to micro-manage everything....and that stops you from becoming an effective employee....


  9. "we are doing what we can in this difficult environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Los Angeles, CA
    Current Employee - Flight Attendant in Los Angeles, CA
    Recommends
    No opinion of CEO

    Pros

    now we are the worlds largest airline and that gives us a great variation to non revenue traveling also we might get a raise
    the coworkers are very nice i L A and that makes work so much more fun. teamwork is mostly very good. the company just announced that we are going to grow so i guess our jobs are stable as of right now but as we know that might change any minute

    Cons

    our managers are not on our side when the customers complain and the pay is not verry good i qualify for food stamps
    as of lately we get a lot of short calls and that puts a strain on my life.

    Advice to Management

    be more personal when it comes to time off needed.


  10. "Great travel benefits, if you won't use them, look for different employment"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Bloomington, MN
    Current Employee - Sales Representative in Bloomington, MN
    Doesn't Recommend
    Approves of CEO

    Pros

    Travel benefits, travel benefits, travel benefits!

    Cons

    I do not feel valued as an employee, feel easily replaced. Leadership is lacking motivation skills and many direct managers micromanage. My department does not feel trusted and everything is checked and rechecked by our direct manager. It is a very negative environment, especially when speaking with the union groups. Benefits compensation are not very competitive with other companies and no tuition reimbursment is offered.

    Advice to Management

    Listen to the typical employee and follow other companys' leads on valuing the employee. It's getting better, but still can improve!


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