Northwest Airlines Reviews | Glassdoor

Northwest Airlines Reviews

Updated May 28, 2017
22 reviews

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4.9
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Northwest Airlines President and CEO Ed Bastian
Ed Bastian
8 Ratings

22 Employee Reviews

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Pros
  • Good employer, strong base compensation and good benefits (in 4 reviews)

  • The beset airline on the planet, in house training was unbeatable (in 6 reviews)

Cons
  • unions were a pain to deal with (in 4 reviews)

More Pros and Cons

  1. "pilot"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Anchorage, AK
    Former Employee - Anonymous Employee in Anchorage, AK
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Best job I ever had

    Cons

    company is gone now forever

    Advice to Management

    bye bye


  2. Helpful (1)

    "Miss the golden days of NWA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Northwest Airlines (Less than a year)

    Pros

    Awesome place to work. Learned so much from co-workers. A one of a kind place to work in the '90's.

    Cons

    unions were a pain to deal with.


  3. "Great work culture, Open-door policy, Easy to approach Senior Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Specialist in Eagan, MN
    Former Employee - Finance Specialist in Eagan, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Northwest Airlines full-time (More than 3 years)

    Pros

    Great work culture, Good work-life balance, Open-door policy, Easy to approach Senior Management, Great perks- travel benefits

    Cons

    Salary is low compared to other industries, but that's because airline jobs come with additional perks


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  5. "Outstanding company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airline Pilot in Detroit, MI
    Former Employee - Airline Pilot in Detroit, MI
    Recommends
    Approves of CEO

    I worked at Northwest Airlines full-time (More than 10 years)

    Pros

    Good pay, good hours, and the checks always cashed until the bankruptcy; however the management decided to save the pensions.

    Cons

    Difficult management style, abrasive memorandum which was not needed or necessary.

    Advice to Management

    Treat employees like customers.


  6. Helpful (1)

    "Never a dull moment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Detroit, MI
    Former Employee - Customer Service Agent in Detroit, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Northwest Airlines full-time (More than 10 years)

    Pros

    I love all the people I worked with; they are a stellar group of individuals. The work was interesting with a variety of options to choose from, there is a job to fit any personality type, and the flexible shifts were a blessing. If I hadn't been injured I would still be there.

    Cons

    The union; joining the union was a requirement I would rather have avoided. I've worked for both union and non-union companies and in my experience it is my opinion that they are a waste of my monthly dues. I would rather have saved that money and not had the union. They have outlived their usefulness and it's time for them to go the way of the dodo. If they were worth the thousands of dollars I paid them over the years I would still be working at Delta airlines.

    Advice to Management

    Get rid of the union to get rid of the dead weight, unproductive and disruptive employees, the ones who show up, punch-in and out but then disappear and/or don't actually do anything except collect a paycheck. That would allow you to retain and hire positive, functional/working employees who want to work, which in turn would boost morale, increase productivity and ultimately revenue.


  7. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RSA and CSA in Detroit, MI
    Former Employee - RSA and CSA in Detroit, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Northwest Airlines full-time (More than 10 years)

    Pros

    Everyone works together, excellent training program and follow-up through probation. Knowledgeable and fair management staff.

    Cons

    Reservations sales agents have metrics to adhere to. Inbound sales skills required to meet and exceed sales goals.


  8. "They Really Did Know How To Fly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Detroit, MI
    Former Employee - Flight Attendant in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Northwest Airlines part-time (More than 8 years)

    Pros

    1) The aircrafts were fun to be on. I loved the DC9's/727's the best.
    2) The people were great, from ticket counter to gate/baggage handlers. You were family with all.
    3) Great environment to be in.
    4) Picking flights were easy.

    Cons

    1) Advertising...used to be a lot in print and TV commercials. Went from that to bleh.
    2) Hard to get to A-level pay grade
    3) Trying to transfer domiciles was difficult when being junior and the domicile station was senior.
    4) Pay should be not in line with competition, but should be in line with having the best F/A's in the industry.
    5) Difficult to shake the image of "northworst" when strikes occurred.

    Advice to Management

    All the perks/benefits/golden parachute that top management have....shower some of that on the people that make the company what it is...you can have all the authority but if you don't care about your people they will make sure everyone else knows. Respect runs both ways.


  9. Helpful (1)

    "Great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analysis Associate in Eagan, MN
    Former Employee - Analysis Associate in Eagan, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Northwest Airlines full-time (More than a year)

    Pros

    Great benefit, great culture... I was so sad NWA has been ended due to the merger with Delta.

    Cons

    Union environment was not that pleasant.


  10. "Great airline to work for...."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ESC in New York, NY
    Current Employee - ESC in New York, NY
    Recommends
    Disapproves of CEO

    Pros

    Get respect no matter what department you in.

    Cons

    Like any union job, lazy workers never gets fired and always gets represented by shop stewards..


  11. Helpful (1)

    "I miss the red tail"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Manager, Corporate Purchasing in Eagan, MN
    Former Employee - Staff Manager, Corporate Purchasing in Eagan, MN
    Recommends
    No opinion of CEO

    Pros

    - Good people (hardworking yet still very social at lunch and after hours)
    - Colleagues and leadership demonstrated intelligence and high levels of competence (I found that lacking at Delta)
    - Driven to challenge yourself and grow
    - Good mentorship and recognition from superiors

    Cons

    - Was acquired by Delta

    Advice to Management

    NW will be remembered as of the best managed legacy carriers.


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