Northwest Airlines Reviews | Glassdoor

Northwest Airlines Reviews

Updated October 17, 2016
82 reviews

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82 Employee Reviews

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Pros
  • Good employer, strong base compensation and good benefits (in 4 reviews)

  • The beset airline on the planet, in house training was unbeatable (in 6 reviews)

Cons
  • unions were a pain to deal with (in 4 reviews)

More Pros and Cons

  1. "Fun"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Reservation Sales in Minneapolis, MN
    Former Employee - Customer Service/Reservation Sales in Minneapolis, MN
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Northwest Airlines full-time (More than 8 years)

    Pros

    easily transfer to different work locations, great travel benefits

    Cons

    low pay and benefits management has no backbone


  2. "Never a dull moment."

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Miami, FL
    Former Employee - Customer Service Representative in Miami, FL

    I worked at Northwest Airlines full-time (More than 8 years)

    Pros

    Challenging at times but always interesting dealing with the public when they are traveling. Good benefits - health insurance, vacation pay, sick pay, holidays and travel benefits.

    Cons

    Can be hectic with weather delays and maintenance delays. Working major holidays,nights,and weekends. Some shifts can include odd hours, afternoon shifts and or midnight shifts.


  3. "The airline industry is not what it used to be."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Detroit, MI
    Current Employee - Ramp Agent in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Northwest Airlines full-time (More than 10 years)

    Pros

    Travel, sometimes a fun job, nice in summer to work outside, good people

    Cons

    Weather in the winter, no career advancement opportunities, horrible management, no longer a "career", it's now just "a job".


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RSA and CSA in Detroit, MI
    Former Employee - RSA and CSA in Detroit, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Northwest Airlines full-time (More than 10 years)

    Pros

    Everyone works together, excellent training program and follow-up through probation. Knowledgeable and fair management staff.

    Cons

    Reservations sales agents have metrics to adhere to. Inbound sales skills required to meet and exceed sales goals.


  6. "Great Place to work where your opinion mattered"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Lots of challenge and variety in the work, always something new to work on, given opportunity to refine and improve at every juncture.

    Cons

    little economic security, broken promises, us vs them mentality that finally dissipated towords the end

    Advice to Management

    Look for a new job


  7. Helpful (1)

    "Great place to work."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits and a lot of wonderful people to work with

    Cons

    Merged with Delta and most jobs moved out of state.

    Advice to Management

    should not have merged with Delta.


  8. Helpful (1)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in Minneapolis, MN
    Former Employee - Finance Manager in Minneapolis, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Northwest Airlines full-time (More than 3 years)

    Pros

    Good employer, strong base compensation and good benefits

    Cons

    Could do a better job at bonus pool and profit sharing


  9. "They Really Did Know How To Fly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Detroit, MI
    Former Employee - Flight Attendant in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Northwest Airlines part-time (More than 8 years)

    Pros

    1) The aircrafts were fun to be on. I loved the DC9's/727's the best.
    2) The people were great, from ticket counter to gate/baggage handlers. You were family with all.
    3) Great environment to be in.
    4) Picking flights were easy.

    Cons

    1) Advertising...used to be a lot in print and TV commercials. Went from that to bleh.
    2) Hard to get to A-level pay grade
    3) Trying to transfer domiciles was difficult when being junior and the domicile station was senior.
    4) Pay should be not in line with competition, but should be in line with having the best F/A's in the industry.
    5) Difficult to shake the image of "northworst" when strikes occurred.

    Advice to Management

    All the perks/benefits/golden parachute that top management have....shower some of that on the people that make the company what it is...you can have all the authority but if you don't care about your people they will make sure everyone else knows. Respect runs both ways.


  10. Helpful (1)

    "Great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analysis Associate in Eagan, MN
    Former Employee - Analysis Associate in Eagan, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Northwest Airlines full-time (More than a year)

    Pros

    Great benefit, great culture... I was so sad NWA has been ended due to the merger with Delta.

    Cons

    Union environment was not that pleasant.


  11. Helpful (1)

    "Great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Eagan, MN
    Current Employee - Anonymous Employee in Eagan, MN
    Recommends
    No opinion of CEO

    Pros

    Passes to travel, great heathcare coverage, excellent vacation time with lots of flexibility.

    Cons

    Too large and union structure kept advancement opportunities to a minimum.

    Advice to Management

    Mgmnt hands were really tied for being able to do anything because of the union.



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