Northwest Airlines Reviews | Glassdoor

Northwest Airlines Reviews

Updated October 22, 2017
86 reviews

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86 Employee Reviews

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Pros
Cons
  • Low pay, hard to advance quickly (in 5 reviews)

More Pros and Cons

  1. "Great work culture, Open-door policy, Easy to approach Senior Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Specialist in Eagan, MN
    Former Employee - Finance Specialist in Eagan, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Northwest Airlines full-time (More than 3 years)

    Pros

    Great work culture, Good work-life balance, Open-door policy, Easy to approach Senior Management, Great perks- travel benefits

    Cons

    Salary is low compared to other industries, but that's because airline jobs come with additional perks


  2. "Outstanding company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airline Pilot in Detroit, MI
    Former Employee - Airline Pilot in Detroit, MI
    Recommends
    Approves of CEO

    I worked at Northwest Airlines full-time (More than 10 years)

    Pros

    Good pay, good hours, and the checks always cashed until the bankruptcy; however the management decided to save the pensions.

    Cons

    Difficult management style, abrasive memorandum which was not needed or necessary.

    Advice to Management

    Treat employees like customers.

  3. Helpful (1)

    "Never a dull moment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Detroit, MI
    Former Employee - Customer Service Agent in Detroit, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Northwest Airlines full-time (More than 10 years)

    Pros

    I love all the people I worked with; they are a stellar group of individuals. The work was interesting with a variety of options to choose from, there is a job to fit any personality type, and the flexible shifts were a blessing. If I hadn't been injured I would still be there.

    Cons

    The union; joining the union was a requirement I would rather have avoided. I've worked for both union and non-union companies and in my experience it is my opinion that they are a waste of my monthly dues. I would rather have saved that money and not had the union. They have outlived their usefulness and it's time for them to go the way of the dodo. If they were worth the thousands of dollars I paid them over the years I would still be working at Delta airlines.

    Advice to Management

    Get rid of the union to get rid of the dead weight, unproductive and disruptive employees, the ones who show up, punch-in and out but then disappear and/or don't actually do anything except collect a paycheck. That would allow you to retain and hire positive, functional/working employees who want to work, which in turn would boost morale, increase productivity and ultimately revenue.


  4. "Good people, not a lot of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bloomington, MN
    Former Employee - Customer Service Representative in Bloomington, MN
    Neutral Outlook
    No opinion of CEO

    I worked at Northwest Airlines full-time (More than a year)

    Pros

    Good people, good training, decent offices

    Cons

    Low pay, hard to advance quickly

    Advice to Management

    They're merged now


  5. "Fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Reservation Sales in Minneapolis, MN
    Former Employee - Customer Service/Reservation Sales in Minneapolis, MN
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Northwest Airlines full-time (More than 8 years)

    Pros

    easily transfer to different work locations, great travel benefits

    Cons

    low pay and benefits management has no backbone


  6. "Never a dull moment."

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Miami, FL
    Former Employee - Customer Service Representative in Miami, FL

    I worked at Northwest Airlines full-time (More than 8 years)

    Pros

    Challenging at times but always interesting dealing with the public when they are traveling. Good benefits - health insurance, vacation pay, sick pay, holidays and travel benefits.

    Cons

    Can be hectic with weather delays and maintenance delays. Working major holidays,nights,and weekends. Some shifts can include odd hours, afternoon shifts and or midnight shifts.


  7. "The airline industry is not what it used to be."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Detroit, MI
    Current Employee - Ramp Agent in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Northwest Airlines full-time (More than 10 years)

    Pros

    Travel, sometimes a fun job, nice in summer to work outside, good people

    Cons

    Weather in the winter, no career advancement opportunities, horrible management, no longer a "career", it's now just "a job".

  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RSA and CSA in Detroit, MI
    Former Employee - RSA and CSA in Detroit, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Northwest Airlines full-time (More than 10 years)

    Pros

    Everyone works together, excellent training program and follow-up through probation. Knowledgeable and fair management staff.

    Cons

    Reservations sales agents have metrics to adhere to. Inbound sales skills required to meet and exceed sales goals.


  9. "Great Place to work where your opinion mattered"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Lots of challenge and variety in the work, always something new to work on, given opportunity to refine and improve at every juncture.

    Cons

    little economic security, broken promises, us vs them mentality that finally dissipated towords the end

    Advice to Management

    Look for a new job


  10. Helpful (1)

    "Great place to work."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits and a lot of wonderful people to work with

    Cons

    Merged with Delta and most jobs moved out of state.

    Advice to Management

    should not have merged with Delta.


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