Northwest FCU Reviews | Glassdoor

Northwest FCU Reviews

Updated Aug 7, 2019

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Found 66 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
48%
Recommend to a Friend
89%
Approve of CEO
Jeff Bentley
9 Ratings
Pros
  • "Great company with great benefits and refreshed internal direction(in 21 reviews)

  • "Good benefits especially health benefits - very friendly people(in 6 reviews)

Cons
  • "A High Turn-Over Outfit - Since bringing on CEO Chris McDonald NWFCU has seen tremendous turn-over on every level(in 5 reviews)

  • "The work-life balance and schedule were detrimental to my experience at NWFCU(in 4 reviews)

More Pros and Cons
  1. Helpful (2)

    "Change Is Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Northwest FCU full-time for more than 3 years

    Pros

    Great company with great benefits and refreshed internal direction. For the first time in years there is clear direction, training and support in Retail from the top. For most who want to succeed we are excited about recognition for a job well done and teamwork. For a few others hesitant to change they don't like the "sales focus. " They've clearly never worked at big banks. If you work hard and want to succeed, you'll...

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    Cons

    The growth of the Credit Union has been both good and bad. Along with new opportunities (good), our systems struggle to keep up (bad). On the front lines this is a challenge to delivering good service and can be frustrating to members.

    Advice to Management

    Give us good systems and products and we can do the rest. Continue to focus on accountability in all departments and remind everyone we are all here for the member.

    Northwest FCU2018-09-19
  2. "Great benefits terrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Msr 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Northwest FCU full-time for more than 3 years

    Pros

    full benefits package that is far superior than most companies offer

    Cons

    Everything else. The culture has taken a very negative turn and when they do surveys to try to figure out why they make excuses for why they weren't good. Management is an absolute disaster no one knows whats going on and you have VP's who are involved and literally know nothing about the department they are supposed to be over. It really is a shame the company has taken a turn for the worst. The turnover is higher than...

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    Advice to Management

    get involved! find out why your people have lost their loyalty. there hasn't been significant turn over for no reason.

    Northwest FCU2019-08-07
  3. Helpful (2)

    "Every Department Differs - Overall a Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Herndon, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Northwest FCU full-time for more than 5 years

    Pros

    Benefits are ten times better than any you will find 401K match is amazing JEFF BENTLEY is the best CEO EVER!! He really, really seems to care about his employees Some managers are AMAZING - some make their employees cry They have fun events all the time and you ALWAYS are getting free food!

    Cons

    Some management, can be cliquey in departments

    Advice to Management

    I was never involved but had coworkers that were blatantly singled out and bullied by certain management. HR - please listen to your employees when certain managers are constantly getting negative reviews and please act upon it. We are aware when complaints are made and nothing is done about it other than the manager acting out in retaliation towards their employees. In one small department you can hear the SVP and manager...

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    Northwest FCU2019-06-13
  4. Helpful (1)

    "Great benefits"

    StarStarStarStarStar
    Former Employee - Msr 

    I worked at Northwest FCU full-time

    Pros

    They have great benefits and the wages are fair.

    Cons

    They have a high turn-over.

    Northwest FCU2019-06-29
  5. "Teller Perspective"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Service Representative in Herndon, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Northwest FCU part-time for more than a year

    Pros

    amazing company to work for, 401k match, not a lot of pressure for sales, training well thought out, friendly environment

    Cons

    there can be miscommunication and confusion because changes aren't always well addressed to outside branches

    Northwest FCU2019-06-17
  6. "Good Benefits"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Northwest FCU full-time

    Pros

    Amazing benefits great management Decent pay Opportunity to progress depending on your comfort level Good Hours

    Cons

    Raises could be better

    Northwest FCU2019-02-06
  7. Helpful (5)

    "Stay away"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Disapproves of CEO

    I worked at Northwest FCU full-time

    Pros

    They offer good benefits and I enjoyed working with my co-workers

    Cons

    It used to be a good company. The executive management team is not of integrity. They lie, cheat and treat employees poorly. It is disappointing that the board of directors allows them to get away with the way they treat their employees and run the company. The board of directors should be more involved with the ongoings of the company. In order for a company to be successful, it needs to treat it's employees...

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    Northwest FCU2018-11-14
  8. Helpful (5)

    "Charade"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Northwest FCU full-time for more than 5 years

    Pros

    Benefits - but keep an open eye as they will inevitably and slowly change.

    Cons

    No internal growth. C-suite executives and senior management personnel do not hire from within - bring in from outside and then promote them- ignoring the talent that has been there hard working, present and waiting their opportunity.

    Advice to Management

    The CEO needs to show strength and not allow his team to take advantage of him - kindness/gentle ways. The display of strength because of who is won't look like the "meaness" of the past CEO.

    Northwest FCU2018-10-01
  9. Helpful (4)

    "Used to be such a great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Service Representative 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Northwest FCU full-time for more than a year

    Pros

    Good benefits. Fair pay.

    Cons

    Northwest has gone through so many changes in the last two years. Change is not always a bad thing, but the lack of communication between departments makes it very difficult to educate our staff and ultimately our members. They are constantly launching unnecessary products instead of just improving the current systems. NW likes to say they are about the "member experience", but rarely heed the feedback from customers...

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    Advice to Management

    Work on inter office communication. Focus more time and resources on training call center staff. Rethink your verification process when members call in and completely redo your quality control matrix or remove biased reviewers. Set up a system that protects your representatives from abusive callers. Jeff M. use to treat the call center employees with respect and often showed his appreciation. Whoever fills his shoes...

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    Northwest FCU2018-09-04
  10. "Small company with a family atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Herndon, VA

    I worked at Northwest FCU for less than a year

    Pros

    Quiet, family oriented, volunteerism. If thse words speak to you then you wil enjoy it.

    Cons

    Difficult to move up the ladder for those that are motivated to do so.

    Northwest FCU2018-07-26
Found 66 reviews