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    Norwegian Cruise Line Reviews

    Updated August 7, 2018
    389 reviews

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    Full-timePart-time
    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Norwegian Cruise Line President and Chief Executive Officer Frank J. Del Rio
    Frank J. Del Rio
    158 Ratings

    389 Employee Reviews

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    Pros

    • "You can explore around the world while working onboard" (in 17 reviews)

    • "if you want save money its good working in NCL" (in 28 reviews)

    Cons

    • "Have to be willing to work long hours" (in 52 reviews)

    • "Almost zero work life balance depending on your itinerary" (in 12 reviews)

    More Pros and Cons

    1. "Training Specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Training Specialist in Mesa, AZ
      Current Employee - Training Specialist in Mesa, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Norwegian Cruise Line full-time (More than 5 years)

      Pros

      Fun, Cruise atmosphere in the entire office. We’re all helping with dream vacations. NCL is one of the best cruise lines so selling is easy.

      Cons

      Constant sitting. Have to be conscious of that and maintain active lifestyle outside of work.

    2. "Assistant cook"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Norwegian Cruise Line full-time

      Pros

      Free room and bored as well as laundry. Meeting new people. And free food.

      Cons

      Long hours and being away from family and friends back home for so long.

      3. Join the Norwegian Cruise Line team
      See Our Latest Jobs

    3. "good company, slow at paperwork"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      Pros

      good pay, fun job, travel

      Cons

      paper work takes forever, if you get hurt you are sent home

    4. Helpful (1)

      "Norwegian cruise line"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Supervisor in Miami, FL
      Former Employee - Supervisor in Miami, FL
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Norwegian Cruise Line full-time (More than 8 years)

      Pros

      Great company. International exposure.. decent package.. overall one the best to work at..

      Cons

      Only one while we r working with them... we stay away form our loved ones. I mean we r on board and the family back in India...

      Advice to Management

      Nothing...

    5. "Personal Vacation Planner"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Personal Vacation Planner in Mesa, AZ
      Former Employee - Personal Vacation Planner in Mesa, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Norwegian Cruise Line full-time (More than a year)

      Pros

      They have a great training program. People that work there are great. Friendly environment and fun. Would highly recommend.

      Cons

      None that I can think of.

    6. "Universal Agent Reservations position not recommended"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Universal Reservations Agent in Miami, FL
      Former Employee - Universal Reservations Agent in Miami, FL
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Norwegian Cruise Line full-time (More than a year)

      Pros

      Limited cruise discounts but not free, lunch room on site, free parking, 12.50 start pay.

      Cons

      Misleading job offer description does not state that you will be doing group reservations, assisting with ASD technical calls. Training is much shorter than stated and you will be taking calls unprepared for the challenges that you will be soon confronting. There are no manuals, very little cheat sheets but a tremendous amount of detail to learn. The time you spend researching will all count against you whether it's hold time, transitioning time (you must speak to your caller every 15 minutes or your qa will drastically come down) and if you put your caller on hold, you have only 3 minutes. A few of my favorite classmates quit, turn over is constant, there's always a new class on the way. My advice is stay away from this place until they get their act together, it's caused me nothing but hurt, worry and stress. It's not worth an ulcer.

      Advice to Management

      It would be good for morale to hear a little more praise now and then instead of the constant criticism and speak to us more. When agents struggle with a topic, the coaching answer seems to be "we can have you side jack with someone" but the problem you may be struggling with will never even come up when listening so its just a waste of time. Let's really help those who need it instead of just pushing it off on other agents. Supervisors need to do more, the place needs re-structured so calls can be directed to the correct person who knows the answer, Universal agents have too much on their plate. Training needs to be longer and frequent re-training in certain key areas should always be there from time to time for those who need it. Help desk: don't tell agents "you should know that by now" or "that was covered in class" while agents are trying to learn, its unprofessional, insulting and rude. What happened to team work?

    7. "engineer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Engineer in Miami, FL
      Former Employee - Engineer in Miami, FL
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Norwegian Cruise Line full-time (More than 3 years)

      Pros

      good travel opportunities, meet new people

      Cons

      stressful, long hours, cramped spaces

    8. "Consumer Research"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Consumer Research in Miami, FL
      Current Employee - Consumer Research in Miami, FL
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I have been working at Norwegian Cruise Line full-time (More than 3 years)

      Pros

      Environment in the work place, travel, and pay can be great

      Cons

      Not enough new leads to go around with teams growing as quickly as they hire.

    9. "Fun but tiring"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Norwegian Cruise Line full-time

      Pros

      Great travel experience and met lots of people

      Cons

      Worked everyday straight for 5 months

    10. "Okay Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Norwegian Cruise Line full-time

      Pros

      Solid Training Course
      Strong Community feel

      Cons

      Lack of flexibility on policies
      pay too close to state minimum wage and requires experience at least 2+ years

      Advice to Management

      n/a

    Showing 389 of 496 reviews
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