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Norwegian Cruise Line

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Norwegian Cruise Line

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Norwegian Cruise Line Reviews

Updated May 24, 2022

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Found 820 of over 1,197 reviews

3.3
57%
Recommend to a Friend
69%
Approve of CEO
Norwegian Cruise Line President and CEO Harry Sommer
Harry Sommer
157 Ratings

Top Review Highlights by Sentiment

Pros
  • "It has good benefits and it will taught the employees how to do good in the job and they guid as well(in 55 reviews)
  • "Great people and always willing to help and teach.(in 51 reviews)
  • "Salary is good(in 29 reviews)
  • "Good money and you can save(in 23 reviews)
  • "they are good in training(in 18 reviews)
Cons
  • "HR is understaffed only exists to perpetuate poor management, not help you and your career(in 62 reviews)
  • "Long hours and it's hard to get promoted(in 59 reviews)
  • "Low pay and constant changing of compensation plan.(in 28 reviews)
  • "Bad managers and many stupid rules.(in 25 reviews)
  • "No work life balance at all!(in 23 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Norwegian Cruise Line and is not affected by filters.

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  1. 5.0
    Current Employee

    Amazing

    Apr 6, 2022 - Training Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It is an amazing place to work

    Cons

    I can't fi d cons to be honest

    Be the first to find this review helpful
  2. 4.0
    Current Employee

    Good job

    May 16, 2022 - Cook in Honolulu, HI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I really like this place

    Cons

    They well work you too death but the money is nice

    Continue reading
    Be the first to find this review helpful
  3. 3.0
    Current Employee

    Cruise

    May 24, 2022 - Cruise Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very fast at getting back to me

    Cons

    Long time before I start

    Be the first to find this review helpful
  4. 3.0
    Current Employee

    Great company

    May 24, 2022 - Technical Support 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great opportunity, flexibility and benefits.

    Cons

    Below average salary, they need to reevaluate livable wages.

    Be the first to find this review helpful
  5. 2.0
    Former Employee, less than 1 year

    Unorganized chaos and no clear purpose

    May 20, 2022 - Cruise Specialist in Miami, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Overtime pay Lots of overtime available Make new friends QA team is awesome Training program is not bad

    Cons

    Shift bidding Policies change too frequently Misleading promotional offers Leadership advancement too quickly Unsupportive leadership No structure

    Continue reading
    1 person found this review helpful
  6. 3.0
    Current Employee

    Handle casino services

    May 12, 2022 - Casino Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay, OT, hours, and pto

    Cons

    Manage ment, lack of respect, call center,

    Continue reading
    1 person found this review helpful
  7. 3.0
    Current Employee, less than 1 year

    Writing my resignation letter now

    Apr 29, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Sustainable company. I liked that they have reduced their emissions, banned single-use plastics and other incentives regarding the environment.

    Cons

    Training was way different than actual work environment. The rules feel like I'm back in high school. Between the long hours and constant back to back calls of being bullied by guests and lack of help from management, my mental, physical, and spiritual health has declined since my short time working here.

    Continue reading
    3 people found this review helpful
  8. 2.0
    Current Employee, more than 1 year

    Run

    Apr 22, 2022 - Cruise Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Just a job to get by.

    Cons

    I don’t know where to start. First off the work life is horrible. You get horrible schedules. The calls are back to back,and when it’s like this they will cancel your daily brief. They pick and choose who they want to move up. It’s hard trying to keep up the information day to day. Oh yeah been a cruise specialist you really have to do other people jobs in different department,because they don’t won’t to do their jobs!! Working OT they don’t pay you for it! Let’s not talk about the attendance policy!. You only have 2 unexcused absences and 3 leave early or leave late!!! So you telling me within 3 months people don’t have emergencies?. That’s bull!. SO I WILL FOR SURE SAY RUN IS YOU KNOW THAT YOU WILL BE CALLING OFF MORE THAN 2 TIMES WITHIN 3 MONTHS. They Travel argents and guest are very NASTY!!I have been called some racist things. THE TEAM LEADERS ARE TRASH!!!YOU WILL BE ASKING FOR HELP IN THE TEAMS CHAT AND THEY ACK LIKE THEY DONT NEVER SEE THE CHAT.

    Continue reading
    4 people found this review helpful
  9. 2.0
    Former Employee

    Work weekends

    Apr 26, 2022 - PCC 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good money if work hard for company

    Cons

    Weekends a lot, work a lot .

    Be the first to find this review helpful
  10. 4.0
    Former Employee

    PCC

    Apr 12, 2022 - Personal Cruise Consultant in Miami, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    benefits, friendships, discounts, cruises, management

    Cons

    Not really but hours are tough

    Be the first to find this review helpful
Viewing 1 - 10 of 820 Reviews

Norwegian Cruise Line Reviews FAQs

Norwegian Cruise Line has an overall rating of 3.3 out of 5, based on over 1,197 reviews left anonymously by employees. 57% of employees would recommend working at Norwegian Cruise Line to a friend and 41% have a positive outlook for the business. This rating has decreased by -9% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Norwegian Cruise Line employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Norwegian Cruise Line. This rating has decreased by -7% over the last 12 months.

57% of Norwegian Cruise Line employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Norwegian Cruise Line 2.8 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Norwegian Cruise Line to be career development, coworkers, benefits and the cons to be culture, work life balance, management.

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Norwegian Cruise Line photo of: Escape & Getaway
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